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Win7 crashes randomly (at rest) several times per day RRS feed

  • Question

  • Win7 crashes randomly (at rest) several times per day.  It reboots itself OK.  It leaves a message saying that it had to restart and it will tell me later what the problem was.  It never tells me anything.  It would be nice if it would provide something.
    • Moved by Carey FrischMVP Thursday, October 13, 2011 2:55 AM Moved to more appropriate forum category (From:Windows 7 Miscellaneous)
    Wednesday, October 12, 2011 11:35 PM

All replies

  • Hi,

     

    I just wondering whether you met a BSOD issue? If so, please upgrade all the drivers and test this issue in Clean Boot to narrow down whether this is a third party software related issue.

     

    http://support.microsoft.com/kb/929135

     

    Note: Clean Boot is a step of troubleshooting, we can go back to normal by running MSCONIFG.

     

    Also you may compress the dump files in the path of C:\Windows\Minidump\, upload the files via SkyDrive and post a link here.

    http://explore.live.com/windows-live-skydrive?wa=wsignin1.0

     

    If this is a BSOD issue, please disable “Automatically Restart” in System Properties.

     

    1.       Click Start button, go to Control Panel -> System.

    2.       Click Advanced system setting.

    3.       Select Advanced tag, and click “Settings… “ under Startup and Recovery.

    4.       Uncheck Automatically Restart. Then press Enter.

     

    After that, you could take a screenshot for this error message to provide more detail information about this issue.

     

    How to capture a screenshot

    ======================

    1. Press the Print Screen key (PrtScn) on your keyboard when the error appears.

    2. Click "Start", type "mspaint" in the Search Bar and Press Enter.

    3. In the Paint program, click the "Edit", click "Paste". Then click the "File" menu, and select "Save".

    4. The "Save As" dialogue box will appear. Type a file name in the "File name:" box, for example: "screenshot".

    5. Make sure "JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)" is selected in the "Save as type" box, click "Desktop" on the left pane and then click "Save".

    6.Use Insert/Edit Image function to post the picture here.

    Hope that helps


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    Friday, October 14, 2011 9:45 AM