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Lsass.exe crash windows 7 32 bit OS RRS feed

  • Question

  • Hi,

    windows 7 32 bit system got crashed and restarted.

    App Logs are given below.

    E  20-Oct-18 00:20:04      1000       Application E... n/a  Faulting application name: lsass.exe, version: 6.1.7601.24059, time stamp: 0x5aa1efc9  Faulting module name: ntdll.dll, version: 6.1.7601.24059, time stamp: 0x5aa1f54e  Exception code: 0xc0000005  Fault offset: 0x000315fb  Faulting process id: 0x230  Faulting application start time: 0x01d465f6223d8caa  Faulting application path: C:\windows\system32\lsass.exe  Faulting module path: C:\windows\SYSTEM32\ntdll.dll  Report Id: ca071151-d3cf-11e8-9f2a-884b39000de6   

    E  20-Oct-18 00:20:05      1015       Wininit          n/a  A critical system process, C:\windows\system32\lsass.exe, failed with status code c0000005.  The machine must now be restarted.    

    Please help.

    Tuesday, October 23, 2018 7:04 AM

All replies

  • Hi YogeshDixit

    The exception code "0xc0000005" indicates a memory access violation. Did you perform any change on the system after which this error started occurring?
    Perform a full integrity check of the operating system's files: open an administrative command prompt and execute the command sfc /scannow; wait for the check to end and reboot the system.

    Bye.


    Luigi Bruno
    MCP, MCTS, MOS, MTA

    Tuesday, October 23, 2018 7:49 AM
  • Hi Luigi Bruno,

    No changes in the system, one automation script is running on the application in the system.

    after 50 hours system crashes.

    no exception in the application logs.

    system app logs only logged this lsass.exe crash.

    with best regards,

    Yogesh


    • Edited by YogeshDixit Tuesday, October 23, 2018 9:58 AM
    Tuesday, October 23, 2018 9:56 AM
  • Hi Luigi

    I ran the command result says verification 100% complete.
    Windows Resource Protection did not find any integrity violation.

    with best regards,
    Yogesh
    • Edited by YogeshDixit Tuesday, October 23, 2018 10:11 AM
    Tuesday, October 23, 2018 10:09 AM
  • Hi,

     

    According to your description, I suggest that you Perform chkdsk command by the following steps:

    1. Click Start and type cmd in the search field.

    2. Right-click it and select Run as administrator.

    3. Type chkdsk c:/f/r command and press Enter.

     

    If the issue still persists, please turn to the official link for more information and download the hotfix:

    https://support.microsoft.com/en-us/help/2732595/lsass-exe-crashes-and-error-code-255-is-generated-in-windows-server-20

     

    Best


    Please remember to mark the replies as answers if they help.
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    • Proposed as answer by cloris_sun Monday, October 29, 2018 9:41 AM
    Wednesday, October 24, 2018 3:08 AM
  • Hi,

    Was your issue solved?

    If yes, would you like to share your solution in order that other community members could find the helpful reply quickly.

    If no, please reply and tell us the current situation in order to provide further help.

    Best


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, October 29, 2018 9:41 AM
  • Hi Luigi

    I ran the command result says verification 100% complete.
    Windows Resource Protection did not find any integrity violation.

    with best regards,
    Yogesh

    What about that automation script? What does it do?
    Could you test whether the error occurs also if you disable that script's execution?

    Bye.


    Luigi Bruno
    MCP, MCTS, MOS, MTA

    Monday, October 29, 2018 4:36 PM