locked
Printing lock up problem RRS feed

  • Question

  • System: Windows 7 x64bit

    Application: ArcGIS 10.2

    Problem: When I try to print from ArcGIS the app locks up before the print dialog appears. After a few seconds, I see a Program is not responding message. If I close and restart the application, printing now works properly until I log off and log back in. I have >20 identical systems with the same software and it is happening on only two of the machines.

    Attempted solutions: I have uninstalled and reinstalled the printer drivers. I have uninstalled and reinstalled the application. I have tried the application using different user logins. I have uninstalled and reinstalled my security suite. I have updated the application. I have tried the ArcGIS support help. I have deleted all system printers except a Foxit PDF printer, and I have the same problem.

    Any suggestions?

    Wednesday, August 7, 2013 9:10 PM

Answers

  • Hi,

    Regarding current situation, in order to avoid 3<sup>rd</sup> part conflict, let’s try whether the issue still happen in clean boot mode:

    To start system in Clean boot mode:

    How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista

    http://support.microsoft.com/kb/929135

    Note After clean boot troubleshooting, please follow steps under “How to reset the computer to start as usual after clean boot troubleshooting” in above article.

    If the issue still persists, please help to post the event log related ArcGIS here.

    In addition, upload the ArcGIS dump file to a file sharing service like Skydrive or "Rapidshare" and put a link to them in your reply.

    Link for how to  upload below.

    http://www.wikihow.com/Use-SkyDrive  

    Where are the ArcGIS crash dump files saved when an error report is generated?

    http://support.esri.com/es/knowledgebase/techarticles/detail/40370

    Note This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software from the Internet.

    Look forward to your response.


    Kate Li

    TechNet Community Support

    • Marked as answer by Cloud_TS Tuesday, August 13, 2013 12:10 PM
    Friday, August 9, 2013 8:13 AM

All replies

  • What does the printer hardware vendor say about this issue?

    Arnav Sharma | Facebook | Twitter Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Thursday, August 8, 2013 7:28 AM
  • Hi,

    Regarding current situation, in order to avoid 3<sup>rd</sup> part conflict, let’s try whether the issue still happen in clean boot mode:

    To start system in Clean boot mode:

    How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista

    http://support.microsoft.com/kb/929135

    Note After clean boot troubleshooting, please follow steps under “How to reset the computer to start as usual after clean boot troubleshooting” in above article.

    If the issue still persists, please help to post the event log related ArcGIS here.

    In addition, upload the ArcGIS dump file to a file sharing service like Skydrive or "Rapidshare" and put a link to them in your reply.

    Link for how to  upload below.

    http://www.wikihow.com/Use-SkyDrive  

    Where are the ArcGIS crash dump files saved when an error report is generated?

    http://support.esri.com/es/knowledgebase/techarticles/detail/40370

    Note This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software from the Internet.

    Look forward to your response.


    Kate Li

    TechNet Community Support

    • Marked as answer by Cloud_TS Tuesday, August 13, 2013 12:10 PM
    Friday, August 9, 2013 8:13 AM