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Attach protected computer failed with error 346 with DPM 2012 R2 RRS feed

  • Question

  • Hi Expert

    I encounter the following error during attaching protected computer (laptop) from DPM 2012 R2:

    "Attached protected computer XXX failed:

    Error 346: DPM is unable to retrieve the configuration information from XXX.

    Recommended action: Ensure that Windows management Instrumentation (WMI) service is started. If the firewall is turned on, on XXX make sure that exception for WMI is created."

    I check client's WMI service is on and firewall exception for WMI is created.

    Please let me know anything I need to check. Thanks.

    Regards 

    Tuesday, May 24, 2016 7:06 AM