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Fresh Windows 7 install - Stuck at checking for updates for hours RRS feed

  • Question

  • I had to do a clean install for a user of mine and I cannot get Windows Updates to install. I've ran the torubleshooter, stopped the wuauserv service and renamed the softeware distribution folder, restarted the BITS service but it's just hung on that screen

    When I check the WindowsUpdate.log I have many line like the one below for many KB's:

    DtaStor WARNING: Attempted to add URL http://download.windowsupdate.com/d/msdownload/update/software/secu/2016/04/windows6.1-kb3145739-x64_b9ae7ee29555dce4d1a225fd1324176a2538178a.msu for file ua5+4pVV3OTRoiX9EyQXaiU4F4o= when file has not been previously added to the datastore

    how can I get this fixed?

    Wednesday, April 20, 2016 8:39 PM

Answers

  • Hi pstoric,

    According to your description, we could try reset Windows Update components. Please check in the link below

    https://support.microsoft.com/en-us/kb/971058

    After that we could try update the Windows Update Agent to the latest version.

    https://support.microsoft.com/en-us/kb/949104

    Also I suggest you can check your network and firewall. You would better close the Windows Firewall and other anti-virus software because they are likely to block the updates.

    If necessary, you can try to start the Windows in clean boot mode so that the conflicting software will not block it.

    The time which Windows Update takes is determined the number of updates you need to install and the network bandwidth and the performance of PC. 

    Hope it will be helpful to you.


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    • Marked as answer by GlenTech83 Thursday, April 28, 2016 1:58 AM
    Thursday, April 21, 2016 11:00 AM

All replies

  • Check this : https://support.microsoft.com/en-gb/gp/windows-update-issues/en-us


    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Wednesday, April 20, 2016 11:54 PM
  • Thanks, I am running that now.
    Wednesday, April 20, 2016 11:58 PM
  • hope it doesn't get stuck here. Keep in mind this is a fresh Windows install.


    • Edited by GlenTech83 Thursday, April 21, 2016 12:09 AM
    Thursday, April 21, 2016 12:09 AM
  • Yea no progress so far.
    Thursday, April 21, 2016 2:42 AM
  • try to perform clean boot and try again

    or try to download manually specific KB from the error code

    https://technet.microsoft.com/library/security/MS16-039


    • Edited by britishdhez Thursday, April 21, 2016 7:16 AM
    Thursday, April 21, 2016 7:16 AM
  • Hi pstoric,

    According to your description, we could try reset Windows Update components. Please check in the link below

    https://support.microsoft.com/en-us/kb/971058

    After that we could try update the Windows Update Agent to the latest version.

    https://support.microsoft.com/en-us/kb/949104

    Also I suggest you can check your network and firewall. You would better close the Windows Firewall and other anti-virus software because they are likely to block the updates.

    If necessary, you can try to start the Windows in clean boot mode so that the conflicting software will not block it.

    The time which Windows Update takes is determined the number of updates you need to install and the network bandwidth and the performance of PC. 

    Hope it will be helpful to you.


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    • Marked as answer by GlenTech83 Thursday, April 28, 2016 1:58 AM
    Thursday, April 21, 2016 11:00 AM
  • Well not sure what happened but nothing worked as of late last night so I figure I would leave the WSUS offline update running and the option to auto reboot checked. When I woke up I remoted back in and it did not seem that any updates were applied BUT it found 220 updates so now I was able to  install them. Seems to be working. Searching for round 2 of updates. I'll post back
    Thursday, April 21, 2016 2:05 PM
  • So it applied 220 updates from alst night but took forever and I know there are more but seems like it's checking forever.

    I updated the Windows Update agent from your second link and rant the troubleshooter but that too resolved in an error

    Thursday, April 21, 2016 4:08 PM
  • Hi pstoric,

    The Windows Update error is 0x80070057. we could back up the registry firstly.

    Click Start and type regedit and press the Enter button.

    Change the following for 0x80070057 error on your system

    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WindowsUpdate\UX]

    “IsConvergedUpdateStackEnabled”=dword: 00000000

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsUpdate\UX\Settings]

    "UxOption"=dword:00000000

    Hope it will be helpful to you.



    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.


    Friday, April 22, 2016 1:18 PM
  • Figured out that installing Windows 7 SP1 via the Dell OEM disc that the version of Windows Update agent is so old that it doesn't work. Updating the agent as soon as windows is installed is a must to get updates to work properly. Thanks for the help.
    Wednesday, April 27, 2016 1:44 PM
  • Hi pstoric,

    Glad to hear that you have solved the problem. Please remember to mark the replies as answers if they help, it will be helpful to other community members who have same questions.

    Best regards,

    Carl Fan


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Thursday, April 28, 2016 1:41 AM
  • Check out KB3145739.  I found the end of the discussion at https://answers.microsoft.com/en-us/windows/forum/windows_7-update/windows-update/8236b80d-6f20-4493-b9c5-e915f18bce68?page=2&auth=1 (after all the anti-GWX stuff) I found this fix that worked for me.  I hung after the catalog downloaded, and a check to WindowsUpdate.log showed errors attempting to add a link that had not been added to the datastore.  An entire core was being eaten up on this without end, but this solved it.

    Note that this will use the Windows Update standalone installer, so if you're suffering from the initial problem, be sure to restart the Windows Update service before running it.  It will require a restart when you're done too.

    I hope this helps...

    32 bit version:   https://www.microsoft.com/en-us/download/details.aspx?id=51857 

    64 bit version:   https://www.microsoft.com/en-us/download/details.aspx?id=51853

    Thank you, Canadian Tech, for those links.


    • Edited by DrCorrigall Thursday, April 28, 2016 5:24 PM
    Thursday, April 28, 2016 5:18 PM