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Customers report Internet Edge and Internet Explorer 11 downloading files as icons and storing them in Temporary area. RRS feed

  • Question

  • Hello,

    Our company  website contains a collection firmware and executable for our customers to download. Customers running Chrome, Firefox, or early versions of the IE have no issues. Customers running IE11 and Edge on Windows 10 report that .exe files download properly, but the firmware files with a custom extension do not. Instead, IE11 opens a new tab and the new window contains a little "X" icon. That's it. Nothing in the Download area. 

    Some of our more adventurous customers searched through there Temporary Internet folders and found the firmware files stored as .ICO files. When the files were copied out and renamed back to to the proper extension (the main part of the name was correct), our product read the files just file. Any idea why are the files getting their extension changed to .ICO and why are they not appearing in the download area. This is affecting multiple customers.

    Thanks!



    Wednesday, June 8, 2016 10:32 PM

Answers

  • Hi,

    client browsers associate the extension of the downloaded file with a program on the client that is used to open files of that type. eg. say Photoshop is chosen as the windows client program to use for opening and editing downloaded image files(*.png, *.jpg,*.bmp).

    also MSIE browsers, for additional security mime-type sniff the response header. This can be turned on/off from IE's Security Zone settings.

    Most likely, your clients have changed their IE security settings.

    to reset them, Tools>Internet Options>Security tab, click "Reset all zones to defaults".

    If possible include a link to any websites that you are having problems with your questions.

    Regards

    Questions regarding Internet Explorer 8, 9 and 10 and Internet Explorer 11 for the IT Pro Audience. Topics covered are: Installation, Deployment, Configuration, Security, Group Policy, Management questions. If you are a consumer looking for answers or to raise a question, it's highly recommended you head on over to http://answers.microsoft.com/en-us


    Rob^_^

    Thursday, June 9, 2016 12:24 AM
  • Hi Wanderer2112,

    According to your description, we could try reset IE security settings to default as IECustomizer said. Then for IE 11 has more new features. If it could be used in the early versions of the IE, I suspect that it could be caused by compatibility. I suggest that we could enable compatibility view in IE 11. Please check the link below to follow the steps.

    http://winaero.com/blog/how-to-enable-compatibility-view-in-internet-explorer-11-ie11/

    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    Hope it will be helpful to you


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com

    Friday, June 10, 2016 8:14 AM
    Moderator
  • Hello,

    Our company  website contains a collection firmware and executable for our customers to download. Customers running Chrome, Firefox, or early versions of the IE have no issues. Customers running IE11 and Edge on Windows 10 report that .exe files download properly, but the firmware files with a custom extension do not. Instead, IE11 opens a new tab and the new window contains a little "X" icon. That's it. Nothing in the Download area. 

    Some of our more adventurous customers searched through there Temporary Internet folders and found the firmware files stored as .ICO files. When the files were copied out and renamed back to to the proper extension (the main part of the name was correct), our product read the files just file. Any idea why are the files getting their extension changed to .ICO and why are they not appearing in the download area. This is affecting multiple customers.

    Thanks!



    If the file-type (extension) is recognized by Windows10 and is associated with .ICO within Windows10, or, if the MIME-type of the custom file-type on your webserver is defined/recognised/mapped in Windows10, this could cause incorrect/unexpected file-handling on Windows10?

    If you have a Windows10 pc for testing, you can check to see on the Windows10 computer by using ftype.exe and assoc.exe

    You can examine the webserver for the MIME-type, or, on the Windows10 computer, use F12 dev tools in IE or Edge to examine the page source.


    Don [doesn't work for MSFT, and they're probably glad about that ;]

    Friday, June 10, 2016 8:48 AM

All replies

  • Hi,

    client browsers associate the extension of the downloaded file with a program on the client that is used to open files of that type. eg. say Photoshop is chosen as the windows client program to use for opening and editing downloaded image files(*.png, *.jpg,*.bmp).

    also MSIE browsers, for additional security mime-type sniff the response header. This can be turned on/off from IE's Security Zone settings.

    Most likely, your clients have changed their IE security settings.

    to reset them, Tools>Internet Options>Security tab, click "Reset all zones to defaults".

    If possible include a link to any websites that you are having problems with your questions.

    Regards

    Questions regarding Internet Explorer 8, 9 and 10 and Internet Explorer 11 for the IT Pro Audience. Topics covered are: Installation, Deployment, Configuration, Security, Group Policy, Management questions. If you are a consumer looking for answers or to raise a question, it's highly recommended you head on over to http://answers.microsoft.com/en-us


    Rob^_^

    Thursday, June 9, 2016 12:24 AM
  • Hi Wanderer2112,

    According to your description, we could try reset IE security settings to default as IECustomizer said. Then for IE 11 has more new features. If it could be used in the early versions of the IE, I suspect that it could be caused by compatibility. I suggest that we could enable compatibility view in IE 11. Please check the link below to follow the steps.

    http://winaero.com/blog/how-to-enable-compatibility-view-in-internet-explorer-11-ie11/

    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    Hope it will be helpful to you


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com

    Friday, June 10, 2016 8:14 AM
    Moderator
  • Hello,

    Our company  website contains a collection firmware and executable for our customers to download. Customers running Chrome, Firefox, or early versions of the IE have no issues. Customers running IE11 and Edge on Windows 10 report that .exe files download properly, but the firmware files with a custom extension do not. Instead, IE11 opens a new tab and the new window contains a little "X" icon. That's it. Nothing in the Download area. 

    Some of our more adventurous customers searched through there Temporary Internet folders and found the firmware files stored as .ICO files. When the files were copied out and renamed back to to the proper extension (the main part of the name was correct), our product read the files just file. Any idea why are the files getting their extension changed to .ICO and why are they not appearing in the download area. This is affecting multiple customers.

    Thanks!



    If the file-type (extension) is recognized by Windows10 and is associated with .ICO within Windows10, or, if the MIME-type of the custom file-type on your webserver is defined/recognised/mapped in Windows10, this could cause incorrect/unexpected file-handling on Windows10?

    If you have a Windows10 pc for testing, you can check to see on the Windows10 computer by using ftype.exe and assoc.exe

    You can examine the webserver for the MIME-type, or, on the Windows10 computer, use F12 dev tools in IE or Edge to examine the page source.


    Don [doesn't work for MSFT, and they're probably glad about that ;]

    Friday, June 10, 2016 8:48 AM