none
Can ping to DC IP address but cannot to Domain Name RRS feed

  • Question

  • Hi!

    As I mentioned in the title, I can be able to ping IP address of the domain controller successfully from all other clients and all other server. But the things is that I cannot able to ping by Domain Name. Sometimes it pings, sometime it's not. From some client can be able to ping by Domain name, but cannot in some client. 

    Could you guys please tell me the root of the cause and help me on this issue to resolve it. 

    Immediate response is appreciated.

    Monday, September 15, 2014 9:03 AM

Answers

  • On the PC that cannot ping, remove the IPv6 DNS addresses and leave just the IPv4 addresses.

    On the PC that can ping, you have created an environment with potential issues.  You have two NICs on two different subnets and both of them have different default gateways.  That is not a recommended solution.  It is much more appropriate to have the environment fully routed through a single gateway.


    . : | : . : | : . tim

    Monday, September 15, 2014 10:22 PM

All replies

  • Hi,

    Can you please post an ipconfig /all from one client which works and from another one which does not work.

    Also a dcdiag /v /e > diag.log output from the domain controller, to be able to help you troubleshoot this.

    Regards,

    Calin

    Monday, September 15, 2014 12:09 PM
  • Hi Calin,

    Thanks for your immediate support. Since my account here is not verified yet, I cannot able to attach screenshot here so that i'm inserting the text from the ipconfig /all output.

    This is from the client which is not ping;

    *********************************************************** 

    Windows IP Configuration

       Host Name . . . . . . . . . . . . : mufaris
       Primary Dns Suffix  . . . . . . . : ifsqatar.local
       Node Type . . . . . . . . . . . . : Hybrid
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No
       DNS Suffix Search List. . . . . . : ifsqatar.local

    Ethernet adapter Local Area Connection* 12:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Anchorfree HSS VPN Adapter #2
       Physical Address. . . . . . . . . : 00-FF-59-E7-17-D6
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection* 11:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Anchorfree HSS VPN Adapter
       Physical Address. . . . . . . . . : 00-FF-94-F9-2B-6C
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection 2:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
       Physical Address. . . . . . . . . : 00-26-82-5C-44-7C
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . : lan
       Description . . . . . . . . . . . : Broadcom 43224AG 802.11a/b/g/draft-n Wi-F
    i Adapter
       Physical Address. . . . . . . . . : 00-26-82-5C-44-7C
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
       Physical Address. . . . . . . . . : C8-0A-A9-1E-F3-28
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80::3151:cee0:35b8:9777%11(Preferred)
       IPv4 Address. . . . . . . . . . . : 192.168.1.210(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Default Gateway . . . . . . . . . : fe80::1%11
                                           192.168.1.254
       DHCPv6 IAID . . . . . . . . . . . : 247990953
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-73-1E-BC-C8-0A-A9-1E-F3-28

       DNS Servers . . . . . . . . . . . : fe80::1%11
                                           192.168.1.1
       NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter iphttpsinterface:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :

    ****************************************************************************

    This is from the one of the server which can ping the domain name ifsqatar.local






    Windows IP Configuration

       Host Name . . . . . . . . . . . . : IFSAXAPPSRV
       Primary Dns Suffix  . . . . . . . : ifsqatar.local
       Node Type . . . . . . . . . . . . : Hybrid
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No
       DNS Suffix Search List. . . . . . : ifsqatar.local

    Ethernet adapter Local Area Connection:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : TeamViewer VPN Adapter
       Physical Address. . . . . . . . . : 00-FF-FA-0C-1A-B7
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Ethernet 4:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet #4
       Physical Address. . . . . . . . . : D8-9D-67-26-F8-93
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Ethernet 3:

       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet #3
       Physical Address. . . . . . . . . : D8-9D-67-26-F8-90
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Default Gateway . . . . . . . . . : 192.168.1.254
       DNS Servers . . . . . . . . . . . : 192.168.1.1
       NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Ethernet 2:

       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet #2
       Physical Address. . . . . . . . . : D8-9D-67-26-F8-91
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80::908f:5d29:401b:df68%13(Preferred)
       IPv4 Address. . . . . . . . . . . : 78.100.157.91(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.255.248
       Default Gateway . . . . . . . . . : 78.100.157.89
       DHCPv6 IAID . . . . . . . . . . . : 332963175
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-BD-EB-DE-D8-9D-67-26-F8-92

       DNS Servers . . . . . . . . . . . : 212.77.192.59
                                           212.77.192.60
       NetBIOS over Tcpip. . . . . . . . : Enabled

    **************************************************************************

    This is the output from the DC Diag on Domain Controller;


    Directory Server Diagnosis


    Performing initial setup:

       Trying to find home server...

       * Verifying that the local machine IFSDCSRV, is a Directory Server. 
       Home Server = IFSDCSRV

       * Connecting to directory service on server IFSDCSRV.

       * Identified AD Forest. 
       Collecting AD specific global data 
       * Collecting site info.

       Calling ldap_search_init_page(hld,CN=Sites,CN=Configuration,DC=ifsqatar,DC=local,LDAP_SCOPE_SUBTREE,(objectCategory=ntDSSiteSettings),.......
       The previous call succeeded 
       Iterating through the sites 
       Looking at base site object: CN=NTDS Site Settings,CN=Default-First-Site-Name,CN=Sites,CN=Configuration,DC=ifsqatar,DC=local
       Getting ISTG and options for the site
       * Identifying all servers.

       Calling ldap_search_init_page(hld,CN=Sites,CN=Configuration,DC=ifsqatar,DC=local,LDAP_SCOPE_SUBTREE,(objectClass=ntDSDsa),.......
       The previous call succeeded....
       The previous call succeeded
       Iterating through the list of servers 
       Getting information for the server CN=NTDS Settings,CN=IFSDCSRV,CN=Servers,CN=Default-First-Site-Name,CN=Sites,CN=Configuration,DC=ifsqatar,DC=local 
       objectGuid obtained
       InvocationID obtained
       dnsHostname obtained
       site info obtained
       All the info for the server collected
       * Identifying all NC cross-refs.

       * Found 1 DC(s). Testing 1 of them.

       Done gathering initial info.


    Doing initial required tests

       
       Testing server: Default-First-Site-Name\IFSDCSRV

          Starting test: Connectivity

             * Active Directory LDAP Services Check
             Determining IP4 connectivity 
             * Active Directory RPC Services Check
             ......................... IFSDCSRV passed test Connectivity



    Doing primary tests

       
       Testing server: Default-First-Site-Name\IFSDCSRV

          Starting test: Advertising

             The DC IFSDCSRV is advertising itself as a DC and having a DS.
             The DC IFSDCSRV is advertising as an LDAP server
             The DC IFSDCSRV is advertising as having a writeable directory
             The DC IFSDCSRV is advertising as a Key Distribution Center
             The DC IFSDCSRV is advertising as a time server
             The DS IFSDCSRV is advertising as a GC.
             ......................... IFSDCSRV passed test Advertising

          Test omitted by user request: CheckSecurityError

          Test omitted by user request: CutoffServers

          Starting test: FrsEvent

             * The File Replication Service Event log test 
             Skip the test because the server is running DFSR.

             ......................... IFSDCSRV passed test FrsEvent

          Starting test: DFSREvent

             The DFS Replication Event Log. 
             ......................... IFSDCSRV passed test DFSREvent

          Starting test: SysVolCheck

             * The File Replication Service SYSVOL ready test 
             File Replication Service's SYSVOL is ready 
             ......................... IFSDCSRV passed test SysVolCheck

          Starting test: KccEvent

             * The KCC Event log test
             Found no KCC errors in "Directory Service" Event log in the last 15 minutes.
             ......................... IFSDCSRV passed test KccEvent

          Starting test: KnowsOfRoleHolders

             Role Schema Owner = CN=NTDS Settings,CN=IFSDCSRV,CN=Servers,CN=Default-First-Site-Name,CN=Sites,CN=Configuration,DC=ifsqatar,DC=local
             Role Domain Owner = CN=NTDS Settings,CN=IFSDCSRV,CN=Servers,CN=Default-First-Site-Name,CN=Sites,CN=Configuration,DC=ifsqatar,DC=local
             Role PDC Owner = CN=NTDS Settings,CN=IFSDCSRV,CN=Servers,CN=Default-First-Site-Name,CN=Sites,CN=Configuration,DC=ifsqatar,DC=local
             Role Rid Owner = CN=NTDS Settings,CN=IFSDCSRV,CN=Servers,CN=Default-First-Site-Name,CN=Sites,CN=Configuration,DC=ifsqatar,DC=local
             Role Infrastructure Update Owner = CN=NTDS Settings,CN=IFSDCSRV,CN=Servers,CN=Default-First-Site-Name,CN=Sites,CN=Configuration,DC=ifsqatar,DC=local
             ......................... IFSDCSRV passed test KnowsOfRoleHolders

          Starting test: MachineAccount

             Checking machine account for DC IFSDCSRV on DC IFSDCSRV.
             * SPN found :LDAP/IFSDCSRV.ifsqatar.local/ifsqatar.local
             * SPN found :LDAP/IFSDCSRV.ifsqatar.local
             * SPN found :LDAP/IFSDCSRV
             * SPN found :LDAP/IFSDCSRV.ifsqatar.local/IFSQATAR
             * SPN found :LDAP/b6d10fb9-0130-4d9c-9102-cef875e40753._msdcs.ifsqatar.local
             * SPN found :E3514235-4B06-11D1-AB04-00C04FC2DCD2/b6d10fb9-0130-4d9c-9102-cef875e40753/ifsqatar.local
             * SPN found :HOST/IFSDCSRV.ifsqatar.local/ifsqatar.local
             * SPN found :HOST/IFSDCSRV.ifsqatar.local
             * SPN found :HOST/IFSDCSRV
             * SPN found :HOST/IFSDCSRV.ifsqatar.local/IFSQATAR
             * SPN found :GC/IFSDCSRV.ifsqatar.local/ifsqatar.local
             ......................... IFSDCSRV passed test MachineAccount

          Starting test: NCSecDesc

             * Security Permissions check for all NC's on DC IFSDCSRV.
             * Security Permissions Check for

               DC=ForestDnsZones,DC=ifsqatar,DC=local
                (NDNC,Version 3)
             * Security Permissions Check for

               DC=DomainDnsZones,DC=ifsqatar,DC=local
                (NDNC,Version 3)
             * Security Permissions Check for

               CN=Schema,CN=Configuration,DC=ifsqatar,DC=local
                (Schema,Version 3)
             * Security Permissions Check for

               CN=Configuration,DC=ifsqatar,DC=local
                (Configuration,Version 3)
             * Security Permissions Check for

               DC=ifsqatar,DC=local
                (Domain,Version 3)
             ......................... IFSDCSRV passed test NCSecDesc

          Starting test: NetLogons

             * Network Logons Privileges Check
             Verified share \\IFSDCSRV\netlogon
             Verified share \\IFSDCSRV\sysvol
             ......................... IFSDCSRV passed test NetLogons

          Starting test: ObjectsReplicated

             IFSDCSRV is in domain DC=ifsqatar,DC=local
             Checking for CN=IFSDCSRV,OU=Domain Controllers,DC=ifsqatar,DC=local in domain DC=ifsqatar,DC=local on 1 servers
                Object is up-to-date on all servers.
             Checking for CN=NTDS Settings,CN=IFSDCSRV,CN=Servers,CN=Default-First-Site-Name,CN=Sites,CN=Configuration,DC=ifsqatar,DC=local in domain CN=Configuration,DC=ifsqatar,DC=local on 1 servers
                Object is up-to-date on all servers.
             ......................... IFSDCSRV passed test ObjectsReplicated

          Test omitted by user request: OutboundSecureChannels

          Starting test: Replications

             * Replications Check
             * Replication Latency Check
             ......................... IFSDCSRV passed test Replications

          Starting test: RidManager

             * Available RID Pool for the Domain is 1600 to 1073741823
             * IFSDCSRV.ifsqatar.local is the RID Master
             * DsBind with RID Master was successful
             * rIDAllocationPool is 1100 to 1599
             * rIDPreviousAllocationPool is 1100 to 1599
             * rIDNextRID: 1298
             ......................... IFSDCSRV passed test RidManager

          Starting test: Services

             * Checking Service: EventSystem
             * Checking Service: RpcSs
             * Checking Service: NTDS
             * Checking Service: DnsCache
             * Checking Service: DFSR
             * Checking Service: IsmServ
             * Checking Service: kdc
             * Checking Service: SamSs
             * Checking Service: LanmanServer
             * Checking Service: LanmanWorkstation
             * Checking Service: w32time
             * Checking Service: NETLOGON
             ......................... IFSDCSRV passed test Services

          Starting test: SystemLog

             * The System Event log test
             An error event occurred.  EventID: 0x00000457

                Time Generated: 09/15/2014   16:10:53

                Event String:

                Driver HP Color LaserJet CP5220 Series PCL6 required for printer Designer Global Decor NPIB7B2B2 (HP Color LaserJet CP5225n) is unknown. Contact the administrator to install the driver before you log in again.

             An error event occurred.  EventID: 0x00000457

                Time Generated: 09/15/2014   16:10:54

                Event String:

                Driver Brother HL-2140 series required for printer !!192.168.1.124!Brother HL-2140 series is unknown. Contact the administrator to install the driver before you log in again.

             An error event occurred.  EventID: 0x00000457

                Time Generated: 09/15/2014   16:10:55

                Event String:

                Driver Canon iR2535/2545 UFRII LT required for printer Canon iR2535/2545 UFRII LT is unknown. Contact the administrator to install the driver before you log in again.

             An error event occurred.  EventID: 0x00000457

                Time Generated: 09/15/2014   16:10:55

                Event String:

                Driver HP LaserJet Professional P1102 required for printer !!192.168.1.26!HP LaserJet Professional P1102 is unknown. Contact the administrator to install the driver before you log in again.

             An error event occurred.  EventID: 0x00000457

                Time Generated: 09/15/2014   16:10:56

                Event String:

                Driver Microsoft XPS Document Writer required for printer Microsoft XPS Document Writer is unknown. Contact the administrator to install the driver before you log in again.

             An error event occurred.  EventID: 0x00000457

                Time Generated: 09/15/2014   16:10:56

                Event String:

                Driver HP Color LaserJet Pro MFP M476 PCL 6 required for printer HP Color LaserJet Pro MFP M476 PCL 6 is unknown. Contact the administrator to install the driver before you log in again.

             An error event occurred.  EventID: 0x00000457

                Time Generated: 09/15/2014   16:10:57

                Event String:

                Driver TOSHIBA e-STUDIO PS3 required for printer TOSHIBA e-STUDIO305-07151143 is unknown. Contact the administrator to install the driver before you log in again.

             ......................... IFSDCSRV failed test SystemLog

          Test omitted by user request: Topology

          Test omitted by user request: VerifyEnterpriseReferences

          Starting test: VerifyReferences

             The system object reference (serverReference)

             CN=IFSDCSRV,OU=Domain Controllers,DC=ifsqatar,DC=local and backlink on

             CN=IFSDCSRV,CN=Servers,CN=Default-First-Site-Name,CN=Sites,CN=Configuration,DC=ifsqatar,DC=local

              are correct. 
             The system object reference (serverReferenceBL)

             CN=IFSDCSRV,CN=Topology,CN=Domain System Volume,CN=DFSR-GlobalSettings,CN=System,DC=ifsqatar,DC=local

             and backlink on

             CN=NTDS Settings,CN=IFSDCSRV,CN=Servers,CN=Default-First-Site-Name,CN=Sites,CN=Configuration,DC=ifsqatar,DC=local

             are correct. 
             The system object reference (msDFSR-ComputerReferenceBL)

             CN=IFSDCSRV,CN=Topology,CN=Domain System Volume,CN=DFSR-GlobalSettings,CN=System,DC=ifsqatar,DC=local

             and backlink on CN=IFSDCSRV,OU=Domain Controllers,DC=ifsqatar,DC=local

             are correct. 
             ......................... IFSDCSRV passed test VerifyReferences

          Test omitted by user request: VerifyReplicas

       
          Test omitted by user request: DNS

          Test omitted by user request: DNS

       
       Running partition tests on : ForestDnsZones

          Starting test: CheckSDRefDom

             ......................... ForestDnsZones passed test CheckSDRefDom

          Starting test: CrossRefValidation

             ......................... ForestDnsZones passed test

             CrossRefValidation

       
       Running partition tests on : DomainDnsZones

          Starting test: CheckSDRefDom

             ......................... DomainDnsZones passed test CheckSDRefDom

          Starting test: CrossRefValidation

             ......................... DomainDnsZones passed test

             CrossRefValidation

       
       Running partition tests on : Schema

          Starting test: CheckSDRefDom

             ......................... Schema passed test CheckSDRefDom

          Starting test: CrossRefValidation

             ......................... Schema passed test CrossRefValidation

       
       Running partition tests on : Configuration

          Starting test: CheckSDRefDom

             ......................... Configuration passed test CheckSDRefDom

          Starting test: CrossRefValidation

             ......................... Configuration passed test CrossRefValidation

       
       Running partition tests on : ifsqatar

          Starting test: CheckSDRefDom

             ......................... ifsqatar passed test CheckSDRefDom

          Starting test: CrossRefValidation

             ......................... ifsqatar passed test CrossRefValidation

       
       Running enterprise tests on : ifsqatar.local

          Test omitted by user request: DNS

          Test omitted by user request: DNS

          Starting test: LocatorCheck

             GC Name: \\IFSDCSRV.ifsqatar.local

             Locator Flags: 0xe00073fd
             PDC Name: \\IFSDCSRV.ifsqatar.local
             Locator Flags: 0xe00073fd
             Time Server Name: \\IFSDCSRV.ifsqatar.local
             Locator Flags: 0xe00073fd
             Preferred Time Server Name: \\IFSDCSRV.ifsqatar.local
             Locator Flags: 0xe00073fd
             KDC Name: \\IFSDCSRV.ifsqatar.local
             Locator Flags: 0xe00073fd
             ......................... ifsqatar.local passed test LocatorCheck

          Starting test: Intersite

             Skipping site Default-First-Site-Name, this site is outside the scope

             provided by the command line arguments provided. 
             ......................... ifsqatar.local passed test Intersite

    **********************************************************************************

    Thanks a ton in advance Calin! I'm waiting for your solution.

    Monday, September 15, 2014 1:48 PM
  • Hi,

    Seee if you uncheck TCP/IP v6 from the :

    Ethernet adapter Local Area Connection:

       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller

    make any better.

    Thanks.

    Calin

    Monday, September 15, 2014 2:09 PM
  • Hi Calin,

    I unchecked the IPv6 on Domain Controller and the affected clients also but It did not help me. Do I need to do anything further to sort it out?

    Monday, September 15, 2014 3:38 PM
  • On the PC that cannot ping, remove the IPv6 DNS addresses and leave just the IPv4 addresses.

    On the PC that can ping, you have created an environment with potential issues.  You have two NICs on two different subnets and both of them have different default gateways.  That is not a recommended solution.  It is much more appropriate to have the environment fully routed through a single gateway.


    . : | : . : | : . tim

    Monday, September 15, 2014 10:22 PM