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FOPE: Source of significant e-mail delays (Several hours) RRS feed

  • Question

  • One of my sites is experiencing problems receiving mail from clients.  They eventually get the mail, but hours after it was sent from the client.  Below is a outlook header showing the path the mail took including the delay on the 2nd last hop.  We have yet to experience the Office 365 service upgrade.  All users on the receiving end use non-federated Office 365.  Users do not have problems receiving mail from other 365 users within out organization.  The problem is not constant, and not specific to specific external mail sources.  

    It would appear FOPE is holding the mail for whatever reason. Please investigate why this is happening.  

    Received: from CH1PRD0710HT005.namprd07.prod.outlook.com (10.255.152.40) by
     BY2PRD0711HT004.namprd07.prod.outlook.com (10.255.88.167) with Microsoft SMTP
     Server (TLS) id 14.16.353.4; Fri, 30 Aug 2013 13:48:07 +0000

    Received: from CH1PRD0710MB355.namprd07.prod.outlook.com ([169.254.6.61]) by
     CH1PRD0710HT005.namprd07.prod.outlook.com ([10.255.152.40]) with mapi id
     14.16.0353.003; Fri, 30 Aug 2013 13:48:06 +0000

    Received: from mail166-db8-R.bigfish.com (213.199.154.180) by
     BLUPRD0711HT003.namprd07.prod.outlook.com (10.255.120.38) with Microsoft SMTP
     Server (TLS) id 14.16.353.4; Thu, 29 Aug 2013 18:20:27 +0000

    Received: from mail166-db8 (localhost [127.0.0.1]) by
     mail166-db8-R.bigfish.com (Postfix) with ESMTP id 070AEA80247; Thu, 29 Aug
     2013 18:20:27 +0000 (UTC)

    X-Forefront-Antispam-Report: CIP:65.55.88.12;KIP:(null);UIP:(null);IPV:NLI;H:tx2outboundpool.messaging.microsoft.com;RD:reserved;EFVD:RES
    X-SpamScore: -3
    X-BigFish: ps-3(zzbb2dI62a3I9371Ic85fhdbeehd79ah154aI1415Ibf2Izz1f42h208ch1ee6h1de0h1fdah2073h1202h1e76h1d1ah1d2ah1fc6hzz1d7338h1de098h1b1984h17326ah18c673h186068h1954cbh18602eh8275bh1bc7b9h8275dh1de097h19bc52iz2fh2a8h683h839hd24h1288h12a5h12bdh137ah13eah1441h1504h1537h153bh162dh1631h1758h18e1h1946h19b5h19ceh1a24h1a82h1b0ah1bceh1d07h1d0ch1d2eh1d3fh1de9h1dfeh1dffh1e1dh1fe8h1ff5h9a9j1155h)
    X-FFO-Routing-Override: legacyscs.com%inboundsmtpprofile-282648.customer.frontbridge.com;
    Received-SPF: pass (mail166-db8: domain of XXX.com designates 65.55.88.12 as permitted sender) client-ip=65.55.88.12; envelope-from=marla@XXX; helo=tx2outboundpool.messaging.microsoft.com ;icrosoft.com ;
    X-Forefront-Antispam-Report-Untrusted: CIP:157.56.240.85;KIP:(null);UIP:(null);(null);H:BL2PRD0410HT003.namprd04.prod.outlook.com;R:internal;EFV:INT

    Received: from mail166-db8 (localhost.localdomain [127.0.0.1]) by mail166-db8
     (MessageSwitch) id 1377800424731491_14928; Thu, 29 Aug 2013 18:20:24 +0000
     (UTC)

    Received: from DB8EHSMHS031.bigfish.com (unknown [10.174.8.246]) by
     mail166-db8.bigfish.com (Postfix) with ESMTP id A45EC6C0049; Thu, 29 Aug 2013
     18:20:24 +0000 (UTC)

    Received: from tx2outboundpool.messaging.microsoft.com (65.55.88.12) by
     DB8EHSMHS031.bigfish.com (10.174.4.41) with Microsoft SMTP Server (TLS) id
     14.16.227.3; Thu, 29 Aug 2013 18:20:24 +0000


    Received: from mail15-tx2-R.bigfish.com (10.9.14.232) by
     TX2EHSOBE010.bigfish.com (10.9.40.30) with Microsoft SMTP Server id
     14.1.225.22; Thu, 29 Aug 2013 18:20:22 +0000

    Received: from mail15-tx2 (localhost [127.0.0.1]) by mail15-tx2-R.bigfish.com
     (Postfix) with ESMTP id 9832C48024A; Thu, 29 Aug 2013 18:20:22 +0000 (UTC)
    X-Forefront-Antispam-Report-Untrusted: SFV:NSPM;SFS:(252514010)(51414003)(199002)(189002)(377454003)(479174003)(54504004)(30584003)(56776001)(65816001)(79102001)(53806001)(54316002)(77096001)(56816003)(74706001)(54356001)(59766001)(77982001)(16601075003)(76482001)(80022001)(15202345003)(66066001)(51856001)(69226001)(17760045001)(46102001)(83072001)(15975445006)(19300405004)(81816001)(18206015023)(76576001)(49866001)(76786001)(76796001)(47736001)(74366001)(81342001)(80976001)(81686001)(31966008)(74316001)(81542001)(33646001)(74876001)(63696002)(16236675002)(83322001)(19580405001)(50986001)(47976001)(74502001)(47446002)(4396001)(74662001)(551944002)(19580395003)(24736002)(16866105001);DIR:OUT;SFP:;SCL:1;SRVR:BLUPR04MB072;H:BLUPR04MB069.namprd04.prod.outlook

    Received: from mail15-tx2 (localhost.localdomain [127.0.0.1]) by mail15-tx2
     (MessageSwitch) id 1377800419853353_32351; Thu, 29 Aug 2013 18:20:19 +0000
     (UTC)


    Received: from TX2EHSMHS027.bigfish.com (unknown [10.9.14.240]) by
     mail15-tx2.bigfish.com (Postfix) with ESMTP id C8DDA4023B; Thu, 29 Aug 2013
     18:20:19 +0000 (UTC)

    Received: from BL2PRD0410HT003.namprd04.prod.outlook.com (157.56.240.85) by
     TX2EHSMHS027.bigfish.com (10.9.99.127) with Microsoft SMTP Server (TLS) id
     14.16.227.3; Thu, 29 Aug 2013 18:20:09 +0000

    Received: from BLUPR04MB072.namprd04.prod.outlook.com (10.255.213.155) by
     BL2PRD0410HT003.namprd04.prod.outlook.com (10.255.99.38) with Microsoft SMTP
     Server (TLS) id 14.16.353.4; Thu, 29 Aug 2013 18:20:09 +0000

    Received: from BLUPR04MB069.namprd04.prod.outlook.com (10.255.213.142) by
     BLUPR04MB072.namprd04.prod.outlook.com (10.255.213.155) with Microsoft SMTP
     Server (TLS) id 15.0.745.25; Thu, 29 Aug 2013 18:20:07 +0000

    Received: from BLUPR04MB069.namprd04.prod.outlook.com ([169.254.15.10]) by
     BLUPR04MB069.namprd04.prod.outlook.com ([169.254.15.10]) with mapi id
     15.00.0745.000; Thu, 29 Aug 2013 18:20:07 +0000

    From: Marla XXX
    To: Carlo XXX
    CC: Tim XXX
    Subject: RE: XXX
    Thread-Topic: XXX
    Thread-Index: Ac52pEe4FQQvwkWmQICN+9xT/2s1lQAAgPmwC45oOrAAATktcA==
    Date: Thu, 29 Aug 2013 18:19:57 +0000
    Message-ID: <65b9703f112942cba8831bb34052af8c@BLUPR04MB069.namprd04.prod.outlook.com>
    References: <3113888556D80A4891228022A6435A0E0361A1@HONTS30003A.homeoffice.Wal-Mart.com>
     <9E6F0FAF8FAF48488975B56357075B0FEE05A7@BLUPRD0712MB595.namprd07.prod.outlook.com>
     <96A011AAA658FC4A9F25CE5CAD1F5CEBB47FF1@BY2PRD0711MB441.namprd07.prod.outlook.com>
    In-Reply-To: <96A011AAA658FC4A9F25CE5CAD1F5CEBB47FF1@BY2PRD0711MB441.namprd07.prod.outlook.com>
    Accept-Language: en-US
    Content-Language: en-US
    X-MS-Has-Attach: yes
    X-MS-TNEF-Correlator:
    x-originating-ip: [66.85.97.138]
    x-forefront-prvs: 09538D3531
    Content-Type: multipart/related;
    boundary="_004_65b9703f112942cba8831bb34052af8cBLUPR04MB069namprd04pro_";
    type="multipart/alternative"
    MIME-Version: 1.0
    X-FOPE-CONNECTOR: Id%0$Dn%*$RO%0$TLS%0$FQDN%$TlsDn%
    X-FOPE-CONNECTOR: Id%0$Dn%LEGACYSCS.COM$RO%1$TLS%0$FQDN%$TlsDn%
    Return-Path: marla@XXX
    X-MS-Exchange-Organization-SCL: 1
    X-MS-Exchange-Organization-AVStamp-Mailbox: MSFTFF;1;0;0 0 0
    X-Moderation-Data: 8/30/2013 1:48:04 PM
    X-MS-Exchange-Organization-AuthSource:
     BLUPRD0711HT003.namprd07.prod.outlook.com
    X-MS-Exchange-Organization-AuthAs: Anonymous
    X-OriginatorOrg: XXX


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    Friday, September 6, 2013 12:54 PM