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EWS unavailable; retrying connection; , Skype for business + Exchange 2010 External user EWS not work RRS feed

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    Hi ,

    Any advise for exchange 2010 EWS not work with Skype for business on External network?

    It have A record for autodisocver.domain.com.

    No SRV record for exchange CAS.

    Thanks.

    Monday, January 16, 2017 10:14 PM

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    Hi Mick,

    Welcome to post in our forum.

    Did the issue only appear on the specific SFB client?

    If the issue appeared on the specific client, please try to delete SFB cache files and make sure SFB client with the latest update, then test again.

    If all users had this issue, please check the steps for configuring EWS for SFB, the following document is for your reference
    http://communicationsknowledge.blogspot.sg/2013/07/exchange-web-services-was-not-showing.html
    https://technet.microsoft.com/en-us/library/jj688098.aspx

    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.

    Regards,

    Alice Wang

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Alice-Wang Friday, January 20, 2017 9:37 AM
    Tuesday, January 17, 2017 6:05 AM
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    Did the issue only appear on the specific SFB client?   No. All users.

    Monday, January 23, 2017 1:38 PM
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    Hi Mickk TT,

    Thanks for your confirmation.

    Did you check the steps for configuring EWS for SFB?

    If possible, please try to use SFB debugging tool check if there are any error messages.

    https://www.microsoft.com/en-us/download/details.aspx?id=47263

    Regards,

    Alice Wang

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, January 31, 2017 2:21 AM