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Facebook videos play, but foreground is blank white. RRS feed

  • Question

  • In internet explorer 11, running the latest version of flash, Facebook videos will load and play, but the video is replaced with a blank white box. I can hear sound, and when the bottom bar is visible the bottom portion of the video is visible in the background. The flash player settings do come up on the object when right clicking and selecting 'Settings.' While the settings dialogue is up, the video is again visible in the background, faded.

    I confirmed that videos play correctly in Google Chrome, but the computer's main user dislikes using other browsers. As far as I could conclude, videos on other sites play correctly.

    I searched for solutions to this issue, but I have yet to find it described anywhere near the same, nor has any general solution or quick-fix worked yet.

    Things I have tried:
    Resetting IE settings 
    Resetting IE advanced settings
    Resetting IE advanced settings and personal data
    Disabling Hardware Acceleration
    Uninstalling & Reinstalling video drivers
    Uninstalling & Reinstalling IE11
    Uninstalling & Reinstalling Java
    Uninstalling & Reinstalling Flash
    Installing Shockwave player seperately
    Uninstalling IE11, Java, and Flash, rebooting and cleaning up unused system files and registry errors, then reinstalling everything 

    None of these seem to have any effect.

    Friday, March 7, 2014 8:10 PM

Answers

  • As far as I could conclude, videos on other sites play correctly.

    Please provide a link to the facebook video that appears not to display...

    but the video is replaced with a blank white box.

    or

    a screen shot....

    Most companies place facebook in their Restricted Sites list (Chromicide does not have that granularity of security).

    File>Properties to find out which IE security zone FB is mapped to on your network.

    also check "Use Software rendering instead of GPU rendering" on the Advanced tab of Internet Options.


    Rob^_^

    Monday, March 10, 2014 2:15 AM

All replies

  • Also, it works just fine in fullscreen.

    Friday, March 7, 2014 9:36 PM
  • As far as I could conclude, videos on other sites play correctly.

    Please provide a link to the facebook video that appears not to display...

    but the video is replaced with a blank white box.

    or

    a screen shot....

    Most companies place facebook in their Restricted Sites list (Chromicide does not have that granularity of security).

    File>Properties to find out which IE security zone FB is mapped to on your network.

    also check "Use Software rendering instead of GPU rendering" on the Advanced tab of Internet Options.


    Rob^_^

    Monday, March 10, 2014 2:15 AM
  • check "Use Software rendering instead of GPU rendering" on the Advanced tab of Internet Options.

    This one method resolved this issue instantly, Thanks

    Wednesday, April 9, 2014 7:43 AM
  • I have a very similar situation - once I hit play in a video widow on Facebook the window is blanked out with white. I can hear the video being played in the background but I cannot see it. That's on my laptop. On my desktop - no problems. Same at work on similar 64-bit machine. This rendering change did not help in my case. Do I need to reboot ?
    Saturday, July 19, 2014 6:34 PM
  • Start>Control Panel>Adobe Flash>check for updates from Adobe.

    yes you will probably have to reboot.

    and/or

    Start>Control Panel>Java JRT (Oracle Java RTE) check for updates from Oracle.

    Questions regarding Internet Explorer 8, 9 and 10 and Internet Explorer 11 for the IT Pro Audience. Topics covered are: Installation, Deployment, Configuration, Security, Group Policy, Management questions. If you are a consumer looking for answers or to raise a question, it's highly recommended you head on over to http://answers.microsoft.com

    Please include the FULL address of any web pages or sites with your questions to answers.microsoft.com

    In the first instance if you are having trouble with a work computer, consult your system admins or Help Desk.

    Regards.


    Rob^_^


    Monday, July 21, 2014 12:45 PM