locked
windows automatic restart RRS feed

  • Question

  • hi there,

    windows automatically restart every 2-5 minutes

    i'm using Win7 ultimate SP1 v6.1.7601(build 7601)

    intel e7300

    event log:

    Warning USER32 1073

    The attempt by user my-pc\my_user to restart/shutdown computer my-pc failed

    Information Kernel-General 13

    The operating system is shutting down at system time *******.

    Information ****** Kernel-Power 109 (103)

    The kernel power manager has initiated a shutdown transition.

    Information ****** USER32 1074 None

    The process C:\Windows\system32\winlogon.exe (****) has initiated the power off of computer *** on behalf of user ** for the following reason: No title for this reason could be found
     Reason Code: 0x500ff
     Shutdown Type: power off
     Comment: 

    Sunday, December 7, 2014 5:31 PM

Answers

All replies

  • i have avira antivirues 

    i ran an online scan using est nod and bit defender on system drive and it got clean result 

    Sunday, December 7, 2014 6:59 PM
  • Please perform a clean boot and check the results : https://support.microsoft.com/kb/929135/en-au?wa=wsignin1.0


    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Sunday, December 7, 2014 10:14 PM
  • Hi hbasjdhba,

    The error ID USER32 1074 is documented in the KB below:

    On a computer running Windows Vista, Windows 7, Windows Server 2008 and Windows Server 2008 R2 an incorrect shutdown reason code written to SEL on user initiated shutdown

    The above KB offers a workaround:

    WORKAROUND:

    Use shutdown.exe to initiate the shutdown. E.g. from the elevated command line run:

    shutdown.exe /r /d P:4:2

    This will result in an eventlog and SEL entry with reason code 0x80040002.

    Shutdown reason codes can be found here:   http://msdn.microsoft.com/en-us/library/aa376885(VS.85).aspx

    Please take a try with the above workaround, after that, scan for Windows updates, make sure Windows is always up to date.

    If any further help needed, please feel free to ask.

    Best regards


    Michael Shao
    TechNet Community Support

    • Marked as answer by Cloud_TS Thursday, December 18, 2014 6:31 AM
    Tuesday, December 9, 2014 8:12 AM