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IE 10 homepage reverts to ASK.com RRS feed

  • Question

  • I have removed the ASK toolbar from a Windows 7 machine with IE10.  I can now reset the homepage which is fine for that session, it changes back to ASK.Com if I close the browser and reopen.  I have removed all traces of ask from the manage add ons feature.  I have also run the microsoft malicious software removal tool which finds nothing.  I have also searcged the registry for any mention of ASK, and removed them.  I know this is harmless but I would like to remove whatever script resets this setting.

    Monday, September 9, 2013 9:04 AM

Answers

  • Hi,

    Regarding the issue,I suggest to disconnect your network firstly.

    Then,I suggest we try Microsoft Safety Scanner to run a full-system scan with an up-to-date antivirus product:
    Microsoft Safety Scanner.
    http://www.microsoft.com/security/scanner/en-us/default.aspx

    If the issue persists, I suggest you follow these steps to check the result.
    1.Click Start, in the Start Search box, type regedit.
    2.In the Programs list, click Regedit.exe.
    3.Locate and then right-click the following registry subkey:
    HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet Explorer\
    4.Click Delete.
    5.Locate and then check the following three registry subkeys, and then change the values of the Default_Page_URL and Start Page entry to your desired website.

    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Main
    HKEY_ LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main
    HKEY_USERS\Default\Software\Microsoft\Internet Explorer\Main
    6.Restart the computer.

    Regards,


    Kelvin_Hsu

    TechNet Community Support

    • Proposed as answer by kelvin_hsu Tuesday, September 10, 2013 11:32 PM
    • Marked as answer by Cloud_TS Thursday, September 12, 2013 1:50 AM
    Tuesday, September 10, 2013 11:30 AM

All replies

  • It could be good to reset the Internet Explorer settings.

    Reset Internet Explorer settings

    Monday, September 9, 2013 9:10 AM
  • Thanks for the suggestion.  I forgot to say I had run the Microsoft Fix it script, also manually reset IE to defaults.   
    Monday, September 9, 2013 9:14 AM
  • Hi,

    Regarding the issue,I suggest to disconnect your network firstly.

    Then,I suggest we try Microsoft Safety Scanner to run a full-system scan with an up-to-date antivirus product:
    Microsoft Safety Scanner.
    http://www.microsoft.com/security/scanner/en-us/default.aspx

    If the issue persists, I suggest you follow these steps to check the result.
    1.Click Start, in the Start Search box, type regedit.
    2.In the Programs list, click Regedit.exe.
    3.Locate and then right-click the following registry subkey:
    HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet Explorer\
    4.Click Delete.
    5.Locate and then check the following three registry subkeys, and then change the values of the Default_Page_URL and Start Page entry to your desired website.

    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Main
    HKEY_ LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main
    HKEY_USERS\Default\Software\Microsoft\Internet Explorer\Main
    6.Restart the computer.

    Regards,


    Kelvin_Hsu

    TechNet Community Support

    • Proposed as answer by kelvin_hsu Tuesday, September 10, 2013 11:32 PM
    • Marked as answer by Cloud_TS Thursday, September 12, 2013 1:50 AM
    Tuesday, September 10, 2013 11:30 AM
  • Thanks Kelvin,

    The security scanner done the trick.

    Tuesday, September 10, 2013 9:23 PM
  • Hi Kelvin,

    I have same issue but my registry subkey internet explorer not avlble in "HKEY_CURRENT_USER\Software\Policies\Microsoft\"

    I have also run the microsoft scanning malicious software removal tool which finds nothing. 

    Thursday, October 17, 2013 9:50 PM