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Change Templates - Additional Fields RRS feed

  • General discussion

  • I am creating a new change template in SCSM2012 and I am trying to understand the Tab called Template.

    It has Additional Fields and and says you can modify the properties of the change request that are read-only in the instance mode.

    What does instance mode mean.  I have searched the itnernet and all the manuals I have access to and can not find any reference to it or what it means.

    I would like to have certain parts of a change ready only at various points but wondering if this will do that.

    thanks

    Wednesday, January 2, 2013 11:13 PM

All replies

  • Hey

    The fields are only visible when the template is created/edited. When you create a new Change Request based on the template (=Instancing Mode because you create a new Instance/Object of the class "Change Request"), then the fields cannot be edited but the new Change Request will have the values from the template (i.e. the Template ID).

    Cheers
    Marcel


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    Thursday, January 3, 2013 4:39 PM