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Finance website problem RRS feed

  • Question

  • I have recently experienced a problem with my financial institution web site, in that I can't do some functions on that site, including bpay etc. but otherwise most works fine.  They suggest it is my problem and is either my anti-virus or operation system.  I have tried on my laptop and I can do those functions on it, so I agree it is my desktop computers problem.

    My desktop runs Windows 7 (fully updated) and AVG free (Fully updated) and my laptop runs identical programs, but has not been updated recently.

    Any suggestions as to fixes appreciated.

    Brian DJ

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    Finance website problem

    Saturday, November 16, 2013 4:14 AM

Answers

  • Hi Brian DJ,
     
    Firstly, we need to check the following:
     
    1. Do you mean the issue is only occurred on Finance website?
     
    2. How about other browsers? Do they also meet the same issue?
     
    It would be kind of you to let us know the problematic website for test.
     
    Based on your description, I would like to suggest you try the following to check the issue:
     
    1. Try compatibility view to check the result.
     
    http://support.microsoft.com/kb/2536204/en-us
     
    2. Try to reset IE to resolve the issue.
       
    How to reset Internet Explorer settings
     
    http://support.microsoft.com/kb/923737
     
    3. If it does not help, troubleshoot with No Add-ons Mode.
       
    Troubleshooting and Internet Explorer’s (No Add-ons) Mode
     
    http://blogs.msdn.com/b/ie/archive/2006/07/25/678113.aspx
     
    4. If the issue persists in No Add-ons Mode, please troubleshoot with Clean Boot Mode.
       
    How to configure Windows 7 to start in a "clean boot" state
     
    http://support.microsoft.com/kb/929135
     
    Hope it helps.
     
    Regards,
     
    Blair Deng

    Blair Deng
    TechNet Community Support

    • Marked as answer by Cloud_TS Monday, November 25, 2013 1:57 PM
    Monday, November 18, 2013 3:57 PM