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VIRUS & THREAT PROTECTION STOPPED WORKING RRS feed

  • Question

  • IN MY SYSTEM VIRUS & THREAT PROTECTION HAS STOPPED WORKING, PLEASE HELP.

    THANKS 


      
    Friday, September 29, 2017 4:22 PM

All replies

  • What happened to cause this?

    Run a virus scan \ remover https://www.kaspersky.co.uk/downloads/thank-you/free-virus-removal-tool?form=1

    Run a Malware scan, https://www.malwarebytes.com/mwb-download/ Malwarebytes can do that, choose free on demand towards the end of the free install.

    Friday, September 29, 2017 8:25 PM
  • Hi,

    What's protection application did you use?

    If you use Defender, the build in security application in Windows 10:

    1] Run services.msc to open Services Manager. Ensure that the Windows Defender service is started and set to Automatic.

    2] If Windows Defender Service (WinDefend) or Windows Defender Network Inspection Service (WdNisSvc)  of Windows Defender keeps stopping, turning off or could not start,

    Re-register the following dll files and see if it helps you. Run each command in an elevated command prompt one after the other and hit Enter:

    • regsvr32 wuaueng.dll
    • regsvr32 wucltui.dll
    • regsvr32 softpub.dll
    • regsvr32 wintrust.dll
    • regsvr32 initpki.dll
    • regsvr32 wups.dll
    • regsvr32 wuweb.dll
    • regsvr32 atl.dll
    • regsvr32 mssip32.dll

    3] Run regedit and navigate to the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender

    Here ensure that the value of these DWORDS is 1 : DisableAntiSpyware and DisableAntiVirus.

    4] It may also happen that Windows Security Center may prompt you to “Check Settings” for the Malware Protection, and when you click the “Turn on now” button, it may show an error that says There are no new definitions available to download for Windows Defender“.

    It may be possible that the issue may have been caused due to an inconsistent WMI repository. Restarting the WMI repository should thus help resolve the issue.

    Open Command Prompt as an Administrator. Type the following command and hit Enter:

    winmgmt /verifyrepository

    If you get a message “WMI repository is not consistent“, run the following command:

    winmgmt /salvagerepository

    This will perform a consistency check on the WMI repository and resolve the issue. Restart your machine.

    Try enabling Windows Defender now.

    If you get the following message instead, winmgmt /salvagerepository is failed, ignore this message, and again run “winmgmt /salvagerepository“. This time, it should help.


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    Friday, October 6, 2017 7:40 AM
    Owner
  • If the issue was resolved by the replies in this thread, please remember to click “Mark as Answer” on the post that helps you.  It will be very beneficial for other community members who have similar questions.

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, October 12, 2017 8:31 AM
    Owner