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APP-V Applications on the Laptop client issue: crash / won't launch RRS feed

  • Question

  • Dear all,

    in our APP-V Environment:

    • Server windows 2003 R2 - App-V Management console 4.5 
    • Client Windows 7 and Windows XP - App-V Desktop client version 4.6

    we have huge problems with Laptops' client:

    • Every time when the Laptops are offline, the applications won't launch because of missing the server, for example 0A-00000008
    • Although the client is in Work Offline mode the App-v Applications crash sometimes with a Dr Waltson message. - APPCRASH
    • Launch an App-V Application takes a long time. How can we configure the client, so that the applications come up faster?

    Are there possibilities to configure the laptop client, so that the applications will run stable in offline mode as if they were in online mode?

    Thank you in advance and best regards

     

    Mai

    Tuesday, October 19, 2010 6:56 AM

Answers

  • Since problems only happen when being offline, you don't happen to have redirected AppData or other folders configured?

    /Kalle

    Wednesday, October 20, 2010 4:45 PM
    Moderator

All replies

  • Are you having the crash issues with all the virtual applications? Did you try using this applications in the stand alone mode?

    Regarding the slow load time for App-V applications, which type of streaming are you using? Streaming applications takes a lot of bandwidth, that's why is recommended to have streaming servers in the same network segment.

    Cheers,

     


    augusto alvarez | it manager | http://blog.augustoalvarez.com.ar/
    Tuesday, October 19, 2010 11:45 PM
  • Dear Augusto,

    we have some app-v applications with the crash issue. Until now I haven't try in the standalone mode because of authentification.

    We use RTSP protocol to stream the applications. The streaming server is in the same network segment to the clients. :-(

     

    Thank you for your reply and best regards

     

    Mai

    Wednesday, October 20, 2010 7:42 AM
  • Mai,

    Do you run anti-virus on the laptops (probably you do)? Try to configure AV so that it does not aggressively (on-access for all files) scan App-V cache directories - especially package cache file (sftfs.fsd) - and Q: drive, preferably exclude these completely and see if that helps in your stability issue.

    /Kalle

    Wednesday, October 20, 2010 12:58 PM
    Moderator
  • Hi Kalle,

     

    we've already setup Mcafee - EPO Policy viruscanner exclusions for the folder *SoftGrid* including subfolders and also Q:\*.* drive.

    This issue occurs only when the laptop is not connected with our network in anyway.

     

    Mai

    Wednesday, October 20, 2010 1:33 PM
  • To understand a little bit more the scenario, when the user is offline and runs the application, the application loads and soon as it starts running the crash occurs? Or is it when a user executes something in particular?

    And which are the applications with these issues?

    Cheers,


    augusto alvarez | it manager | http://blog.augustoalvarez.com.ar/
    Wednesday, October 20, 2010 2:16 PM
  • Hi Augusto,

    Typically users just double-click on the document and work it  for a while and after that the application crashes. 

    Mostly we have issue with app-V Office 2007 and Mozilla Thunderbird.

    Mai

    Wednesday, October 20, 2010 3:11 PM
  • Since problems only happen when being offline, you don't happen to have redirected AppData or other folders configured?

    /Kalle

    Wednesday, October 20, 2010 4:45 PM
    Moderator
  • Hi Kalle,

     

    Laptop user have local userprofile.

    following directories we have configured

    • Global Data Directory is relocated to C:\Softgrid
    • User Data Directory: %APPDATA%\SoftGrid Client (default).
    • User Data (Local Cache): %USERPROFILE%\LOCALSETTING\SoftGrid Client (default)

    Isn't it ok for offline mode?

    Mai

    Thursday, October 21, 2010 6:22 AM
  • Yes, it's perfectly ok. I was just wondering about if you would have had AppData redirected to network location or somesuch, which I guess could cause some complications for offline as App-V Client actively accesses data in it.

    /Kalle

    Thursday, October 21, 2010 10:15 AM
    Moderator
  • Hi Kalle,

     

    do you also think that the crash may come from the laptop being offline and App-V is still in online-mode?

    I've just writing a script to remind the user to don't forget to set workoffline when they disconnected their laptop from docking-station. What do you think? Will it help us to sort out our problem?

    Mai


    Mai Romberg
    Thursday, October 21, 2010 1:15 PM