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Forcing external media flow to Edge server (for voice recorder function) RRS feed

  • Question

  • Dear all,

    Is it possible to force an Internal user's media flow to always go through the Edge server?

    We'd like to deploy 3rd party voice recorder to record voice call for users, however its requirement is external traffic must go though the Edge server as it will record the media go through the edge.

    Currently, since the Internal user's network has Internet access, the call's media path can skip the Edge server totally and voice record will fail...

    Thanks!

    Best Regards,

    Vincent
    Friday, February 23, 2018 5:44 AM

Answers

All replies

  • Deleted
    Sunday, February 25, 2018 12:27 PM
  • Yes the recording solution has plug-in for Edge, however since the Internal user can access to Internet, we tested it will choose the best media path and go to Internet directly connect with remote users and thus skipped the Edge Server.

    That makes the recording solution's Edge server plug-in pointless.

    Best Regards,

    Vincent

    Monday, February 26, 2018 3:09 AM
  • Dear Shankar,

    Originally we're testing with Verint's logger and it fail to do so for internal-external users communication.

    Later on we use Verba's logging solution and it can force proxy all internal-external users communication go through the Edge server even the internal user has direct Internet access.

    Thanks,

    Vincent

    Friday, May 18, 2018 3:35 AM