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upgrade from win 7 pro to win 10 pro RRS feed

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    hello every one

    when i am upgrade a station in my domain from win 7 pro to win 10 pro the start button dont work when i click it with the left button of then mouse.

    the right click of the mouse is working.

    did anyone know this kind of problem ?

    thanks 

    nir cohen

    Monday, March 21, 2016 6:53 PM

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    Hi niro_007,

    "just the start button is dont response when i click on it with the left button"
    Please take the following steps to have a troubleshoot.
    1.Run the following command in an elevated command prompt.
    "sfc /scannow" or "Dism /Online /Cleanup-Image /RestoreHealth"
    2.Run the following command in an elevated powershell prompt.
    Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
    3.If the issue persists, please try to create a new account to have a troubleshoot. There is a possibility that the present user account has been corrupted.

    Best regards

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Wednesday, March 23, 2016 2:02 AM

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    hi Nir,

    did you customize the image? if so, how?

    Best Sam ------------------------------------------------ Please mark as answered if this solves your issue

    Monday, March 21, 2016 7:38 PM
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    Hi niro_007,

    First of all, please ensure the device manufacturer website has released the Windows 10 compatible drivers for your model machine. To make a device work well, the compatible drivers are necessary.

    For the mouse issue, please try to use another mouse (different model)to have a troubleshoot if it is possible or plug in it to another machine to have a troubleshoot.
    Try to reinstall the mouse driver from the device manger.

    Best regards

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.


    Tuesday, March 22, 2016 8:20 AM
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    hi meipoxu

    the mouse if fine

    when i click with this mouse on all the others icons on the desktop its work...just the start button is dont response when i click on it with the left button.

    Tuesday, March 22, 2016 9:16 AM
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    Hi niro_007,

    "just the start button is dont response when i click on it with the left button"
    Please take the following steps to have a troubleshoot.
    1.Run the following command in an elevated command prompt.
    "sfc /scannow" or "Dism /Online /Cleanup-Image /RestoreHealth"
    2.Run the following command in an elevated powershell prompt.
    Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
    3.If the issue persists, please try to create a new account to have a troubleshoot. There is a possibility that the present user account has been corrupted.

    Best regards

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Wednesday, March 23, 2016 2:02 AM