Trouble Logging In - Forgotten Password XP SP3 x86 RRS feed

  • Question

  • We have a computer here from a very important
    client, and we are having some difficulties. It is a Sony Vaio laptop that is
    our client's newly assigned work computer. The user before her, and the
    administrator have lost both passwords, and the guest account is disabled, so we
    have no way of logging in to the system. It is running Windows XP Professional
    x86. Our client had previously worked with the computer, and there are important
    company files and software on the system she needs to be able to access.

    More information on the system:
    The laptop did
    not originally come with Windows XP, it was running Windows ME originally when
    purchased from Sony. It was upgraded to XP at a later date.

    The DVD-ROM drive in the system is malfunctioning,
    and the system will not boot from CDs, so any attempt to run recovery software
    from microsoft or get into command prompt to change the password using that method will simply not

    The system does not support booting from USB, again
    foiling that tactic.

    All that can be done is access to Windows up until
    the login screen.

    I need help with either getting into the
    system, or getting a command prompt window open at the login
    Computer Type: Sony Vaio

    Model #: PCG-954A

    Operating System: Windows XP Professional 32-bit (x86)

    If you require any more information, just let me
    know, and I will get back to you A.S.A.P.

    Many thanks for any help you can give!
    Wednesday, March 14, 2012 5:21 PM


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