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unable to copy paste in new profile RRS feed

  • Question

  • Having windows 7 pro 32 bit while new user logged in into it and if try to copy paste any files anywhere

    immediately getting error windows explorer has stopped working.

    Problem Signature:

    Problem Event name   Bex

    Application Name   explorer.exe

    application version  6.1.7601.17567

    etc........

    We had already updated all the updates.

    Please help

    Wednesday, June 12, 2013 5:07 AM

Answers

  • Hi,


    I would like to verify whether this issue only occurred with this profile or all the accounts?


    This issue can be caused by software confliction. I suggest you test the issue in Safe Mode first. If the issue does not occur in Safe Mode, try a Clean Boot according to the following article:

     

    How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista

    http://support.microsoft.com/kb/929135


    Thanks,


    Vincent Wang
    TechNet Community Support

    Thursday, June 13, 2013 5:45 AM

All replies

  • Hi,


    I would like to verify whether this issue only occurred with this profile or all the accounts?


    This issue can be caused by software confliction. I suggest you test the issue in Safe Mode first. If the issue does not occur in Safe Mode, try a Clean Boot according to the following article:

     

    How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista

    http://support.microsoft.com/kb/929135


    Thanks,


    Vincent Wang
    TechNet Community Support

    Thursday, June 13, 2013 5:45 AM
  • Dear Vincent,

    yes this issue occurred with all profile in the laptop.

    Step you were provided for windows 8 but i am facing problem in windows 7. I had posted this question on 12th June and after 7 days i am receiving the alert as you replied.

    Wednesday, June 19, 2013 11:08 AM