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Form templates are greyed out in user role in SCSM RRS feed

  • Question

  • Hi everybody

    I've got the problem, that all form templates are greyed out in the user role preferences.

    How can I select these template forms?

    Attached you can find a screenshot of the preferences of my Administrator user role.

    Thank you very much in advance!

    Tuesday, September 8, 2015 2:20 PM

Answers

  • Hi there,

    are you trying to edit a built-in role? Because if this is the case you won't be able. They are predefined so to say.
    Instead you can create your own role, based on an existing one and configure it accordingly.

    Here is an overview of all the roles:

    Appendix A - List of User Role Profiles in System Center 2012 - Service Manager
    https://technet.microsoft.com/en-us/library/hh495625.aspx

    Please take a look at this also:

    Managing User Roles in System Center 2012 - Service Manager
    https://technet.microsoft.com/en-us/library/hh524267.aspx

    Regards


    Stoyan (Please take a moment to "Vote as Helpful" and/or "Mark as Answer" where applicable. This helps the community, keeps the forums tidy, and recognizes useful contributions. Thanks!)

    Tuesday, September 8, 2015 2:53 PM

All replies

  • Hi there,

    are you trying to edit a built-in role? Because if this is the case you won't be able. They are predefined so to say.
    Instead you can create your own role, based on an existing one and configure it accordingly.

    Here is an overview of all the roles:

    Appendix A - List of User Role Profiles in System Center 2012 - Service Manager
    https://technet.microsoft.com/en-us/library/hh495625.aspx

    Please take a look at this also:

    Managing User Roles in System Center 2012 - Service Manager
    https://technet.microsoft.com/en-us/library/hh524267.aspx

    Regards


    Stoyan (Please take a moment to "Vote as Helpful" and/or "Mark as Answer" where applicable. This helps the community, keeps the forums tidy, and recognizes useful contributions. Thanks!)

    Tuesday, September 8, 2015 2:53 PM
  • Hi Stoyan

    Many thanks for your fast reply!

    Yes, this was one of my faults, I've tried to select a template on a built in role.

    So I created a new role where I was able to select the specific form I wanted, great!

    My further question:

    I would like to offer a service offering the every domain user.

    If I give permission to the user "Domain User", the service offering is not being shown.

    But if I give permissions to one specific user (in this case the user 'beamer') in that user role, the Service offering is being shown correctly:

    I don't want to give single permissions to almost 1000 users.

    How can I allow every Domain User to see the Service offering?

    Many thanks!

    Tuesday, September 8, 2015 3:55 PM
  • Hi,

    you should work with catalog groups in this case, that is how you control the visibility of the service offerings.

    "Catalog item groups in System Center 2012 – Service Manager are lists of catalog items that are used to secure the service catalog and provide access to users, based on membership in a corresponding Service Manager user role. In the following procedure, you create a simple catalog item group. After you create the group, use an existing user role, or create a new user role, to provide access to catalog items that have been associated with the group."

    You need to create a catalog group. Here are more details for you, the process of configuring the visibility for the request offerings is pretty simple:

    End User Visibility to Service Manager Offerings
    http://windowsitpro.com/service-manager/end-user-visibility-service-manager-offerings

    How to Create a Catalog Item Group
    https://technet.microsoft.com/en-us/library/hh519595.aspx?f=255&MSPPError=-2147217396

    How to Specify a User Role for Catalog Items
    https://technet.microsoft.com/en-us/library/hh519644.aspx

    Hope this helps. :)

    Regards


    Stoyan (Please take a moment to "Vote as Helpful" and/or "Mark as Answer" where applicable. This helps the community, keeps the forums tidy, and recognizes useful contributions. Thanks!)

    Tuesday, September 8, 2015 4:04 PM
  • Hi Stoyan, many thanks for your great reply!

    I've tried to do it exactly like you wrote.

    Unfortunately there is no improvement, the offerings are not being shown until I add the specific user to the user role. With other words, the user "Domain User" does not work. The strange thing is, that it works absolutely perfect, as soon as I add the user the specific user, all offerings are perfectly shown. As soon as I remove the specific user, the offerings disappear too.

    But I cannot effort to add 1000 employees manually. :(

    Do you have other ideas?

    Would it be helpful if I'd upload some screenshots?

    Many thanks and kind regards

    Silas


    • Edited by Silas Sulser Wednesday, September 30, 2015 2:06 PM
    Wednesday, September 30, 2015 1:48 PM
  • You could give one a try:

    NT AUTHORITY\Authenticated Users

    This is what I used in addition to Domain Users.

    Wednesday, September 30, 2015 2:15 PM
  • Thanks for your reply Foothill!

    Nice suggestion, I also added NT AUTHORITY\Authenticated Users, but still no improvement.

    I've even tried to add Domain Users and NT AUTHORITY\Authenticated  to the predefined "End User Role", it works not even there.

    I've noticed that the changes only work if I reboot the Management Server, but it is annoying to reboot the server all 2 minutes. Is there any other way to force the changes?

    Wednesday, September 30, 2015 3:32 PM
  • If they have right access and still cannot see the offering, one last place to check is if role is set up correctly.  For instance, my configuration for our Self-Service Portal users was set up like this:

    Base Role: End User
    Queues: None
    Configuration Items: None
    Catalog item Groups: Checked Portal Users Group (this group includes offering where status equals published)
    Form Templates: None
    Users: XXXXXX\Domain Users

    In the Group Setup, I had to add each Service Offering to the group and Dynamic membership set to Request Offering [Status] <Equals> Published.  This is what it took to get Offering to be visible to all users on the Portal.  The Service Offering must be published and have at least one published Request Offering before it becomes available.

    Wednesday, September 30, 2015 4:02 PM