Need documentation of Microsoft's Technician to user ratio? RRS feed

  • Question

  • Does anyone know of documentation of a recommended ratio?

    Friday, December 9, 2011 2:18 PM


  • I don't know of any documentation on this.  I do know from experience, though, that any answer here will depend upon many factors such as size of the company, number of servers and server applications managed, number of desktops, locations managed, etc.

    You might find some answers on Microsoft's IT Showcase pages: http://technet.microsoft.com/en-us/library/bb687780.aspx

    Hope this helps,


    Kevin Remde US DPE - IT Evangelism - Microsoft Corporation http://blogs.technet.com/kevinremde http://twitter.com/kevinremde
    • Proposed as answer by Kevin Remde Sunday, December 11, 2011 1:49 PM
    • Marked as answer by Kevin Remde Friday, December 23, 2011 5:53 PM
    Sunday, December 11, 2011 1:49 PM