Hi,
I understand you seem to be unsatisfied with the phone, but please note in the current forum we discuss questions and feedbacks about Microsoft Word, if you have any feedback about the phone, you can contact the support below:
http://www.microsoft.com/en-hk/mobile/support/product/lumia535-dual-sim/
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
tnmff@microsoft.com.