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Flash Player and BAD_POOL_CALLER Blue Screen RRS feed

  • Question

  • I have a new MSI GS63VR laptop and started getting the BAD_POOL_CALLER blue screen on a pretty regular basis.  I started narrowing down the issue and have determined its related to Flash Player.  In Microsoft Edge browser (or any browser), when I hit a page that uses Flash, I get the blue screen of death and the BAL_POOL_CALLER exception.

    Has anyone else run into this?  And, if so, what did you do to correct the issue?

    Thank you!

    Monday, August 28, 2017 2:57 PM

Answers

  • that was a BAD_POOL_CALLER in NETIO!NetioFreeMdl
    but e2xw10x64.sys is on the call stack.
    Thats the driver for a "Killer e2400 PCI-E Gigabit Ethernet Controller"

    I am sorry to tell you this, but the "killer" network cards are known for their crappy drivers.
    (google "killer network memory leak" and "killer network bsod")

    You can try a newer version, or at least uninstall their "manager" software.
    • Marked as answer by BobMixon Tuesday, August 29, 2017 1:18 PM
    Monday, August 28, 2017 7:00 PM
  • The name is probably "network manager"
    • Marked as answer by BobMixon Tuesday, August 29, 2017 1:19 PM
    Tuesday, August 29, 2017 4:05 AM

All replies

  • Every time I go to this page (https://www.spectrum.com/internet#speedtest) I get the BAD_POOL_CALLER blue screen...
    Monday, August 28, 2017 3:15 PM
  • we need the dump files.
    Instructions on how to find and upload them can be found here
    Monday, August 28, 2017 3:32 PM
  • Here is the dump and sys info files.

    https://1drv.ms/u/s!Aox9KLNXMBzlg48w5T4LgTvrhqREHg

    Monday, August 28, 2017 4:06 PM
  • that was a BAD_POOL_CALLER in NETIO!NetioFreeMdl
    but e2xw10x64.sys is on the call stack.
    Thats the driver for a "Killer e2400 PCI-E Gigabit Ethernet Controller"

    I am sorry to tell you this, but the "killer" network cards are known for their crappy drivers.
    (google "killer network memory leak" and "killer network bsod")

    You can try a newer version, or at least uninstall their "manager" software.
    • Marked as answer by BobMixon Tuesday, August 29, 2017 1:18 PM
    Monday, August 28, 2017 7:00 PM
  • that was a BAD_POOL_CALLER in NETIO!NetioFreeMdl
    but e2xw10x64.sys is on the call stack.
    Thats the driver for a "Killer e2400 PCI-E Gigabit Ethernet Controller"

    I am sorry to tell you this, but the "killer" network cards are known for their crappy drivers.
    (google "killer network memory leak" and "killer network bsod")

    You can try a newer version, or at least uninstall their "manager" software.

    Which software is the Killer Manager?  I don't see it in the list of programs to uninstall.
    Monday, August 28, 2017 11:20 PM
  • The name is probably "network manager"
    • Marked as answer by BobMixon Tuesday, August 29, 2017 1:19 PM
    Tuesday, August 29, 2017 4:05 AM