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Windows 7 BSOD at start up, ci.dll - Address FFFFF88000CCCCAE RRS feed

  • Question

  • I have W7 64 bit. Booting gives BSOD:

    STOP: 0x0000007E (0xFFFFFFFFC0000006,0xFFFFF88000CCCCAE, 0xFFFFF880009A86C8, 0xFFFFFF880009A7F30)

    CI.dll - Address (FFFFF88000CCCCAE base at FFFFF88000CBD000, Datestamp 4a5be01d.

    I have run startup repair, both from hard disc and w7 DVD, many times, without success. I have made system restore to previous point, without any change. I try to run sfc /scannow from command prompt: it says I have a repair waiting for restart.

    Safe mode also crashes. Startup log cannot be found afterwards, maybe not written at all?

    I tried to copy DI.dll from other w7 computer, no difference.

    The only way to start is startup repair.

    • Moved by Carey FrischMVP Wednesday, May 18, 2011 8:54 PM Moved to more appropriate forum category (From:Windows 7 Miscellaneous)
    Wednesday, May 18, 2011 8:26 PM

All replies

  • Bug Check Code 0x7E: http://msdn.microsoft.com/en-us/library/ff559239(VS.85).aspx

    Please try startup repair and check if this solve your problem.

    If this does not help, use Microsoft Skydrive to upload dump files (c:\windows\minidumps) and post a link here.

    You can also contact Microsoft CSS.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

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    Thursday, May 19, 2011 7:12 AM
  • Hi!

     

    I did try startup repair, 20 times or more. It doesn't help.

    In c:/Windows/minidumps I find only two very old files (I checked the clock of the PC, and it's OK).

    I tried to activate start logging, but I cannot fins ntbtlog.txt anywhere.

    Can I somehow activate a log that I can find after the crash? (I read that the ntbtlog is written to disc a little bit late in the startup.)

    Would sfc /scannow be able to help, if I could get it to run?

     

    Regards

    Jokke R

    Thursday, May 19, 2011 7:11 PM
  • Try to perform a repair install of your OS.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration

    Thursday, May 19, 2011 7:30 PM
  • I did, and it didn't change anything.

    Thursday, May 19, 2011 7:44 PM
  • Hi,

     

    If in-place upgrade: http://support.microsoft.com/kb/2255099  still could not resolve the issue, the problem may related with the hardware.

     

    Please unplug all necessary hardware, update the drivers and BIOS. In addition, you can contact hardware manufacturer to check if hardware have problem.

     

    Furthermore, about BOSD issue, you can also contact contact Microsoft Customer Support Service (CSS) for further help.

     

    Thank you for your understanding.

     

     

     

     

    Regards,

    Leo   Huang

     

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Friday, May 20, 2011 6:15 AM
  • Hi!

     

    Now I found some log files, most of them in c:\windows. They are available here:

    http://cid-bc45359ce10d316c.skydrive.live.com/redir.aspx?resid=BC45359CE10D316C!109

    The ntbtlog.txt had a date on the PC that did not correspond to my trials with "Enable startup logging".

     

    When I try to run safe mode, it prints a lot od driver loads, the last one to print is CLASSPNP.sys. after that it waits for about a minute, then the PC restarts.

     

    Best regards

    Jokke Ramberg

     

    Tuesday, May 24, 2011 4:18 PM
  • How big is your paging file?  It should be at least a couple hundred megs to be able to save a crash dump.

     

    Wednesday, May 25, 2011 3:55 PM