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ODfB - Win 7 - Sync Issues - Credentials Needed RRS feed

  • Question

  • I am having sync issues where only files are not syncing, however my folders are syncing. I created a file through OneDrive for business on the web and uploaded a file via drag and drop. The folders I create sync up both on my OneDrive for Business web account and through the computer application, but the files will not sync and when I open up the issues, it says the error is "Credentials needed", "Please enter your credentials". I already set this up on another computer, did eveything the same way, but had no issues. I downloaded the application, signed in with my work account, connected Office to my microsoft 365 account and synced just like I did on my other computer.

    The only issue I can see is that I'm running an Office 365 account away from the office. Should that affect the sync or is there another underlying issue that I have not figured out?

    I ran all troubleshooting methods and it brought me here. I've tried uninstalling, stop syncing, adjusting permissions and nothing has allowed me to sync the files that are uploaded.

    Thanks in advance.

    Thursday, October 15, 2015 1:38 PM

All replies

  • Hi PAgnes,

    Please open the "Credential Manager" and delete the related credentials then re-add the account to have a check.

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Monday, October 19, 2015 5:46 AM
  • I had the same issue as this. What solved it for me was to explicitly tell the web proxy to disable detect protocol for our <tenant>-my.sharepoint.com. This is on top of whitelisting all of the urls for O365, sharepoint, Skype, etc.

    I stumbled upon this because when I was running fiddler, synching would take place perfectly.

    Wednesday, January 20, 2016 7:10 PM