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Windows Azure Backup Integration Service Fails RRS feed

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    Hi all,

    Running Windows Server 2012 R2 Essentials, I am using Windows Azure Backup to backup my personal files.

    If I open the Windows Azure Backup console, I can see that the backups are successful on every run, twice a day, but the backup status in the Dashboard is Unknown. The cause for the Unknown status seems to be the Windows Azure Backup Integration Service is stopped. I can start the service, but restarting the Dashboard causes the service to crash.

    The log file reports the following:

    [6804] 140113.210216.1249: OnlineBackupProvider: QueryOnlineBackupData: Throttling setting: False, 0, 0, 0, 0
    [6804] 140113.210216.1406: OnlineBackupProvider: _UnhandledExceptionHappened: System.NullReferenceException: Object reference not set to an instance of an object.
       at Microsoft.WindowsServerSolutions.DataProtection.OnlineBackup.OnlineBackupJob.Equals(OnlineBackupJob job)
       at Microsoft.WindowsServerSolutions.DataProtection.OnlineBackup.OnlineBackupProviderCore.<>c__DisplayClass46`1.<GetOnlineBackupObjectUpdateList>b__44(T currObject)
       at System.Linq.Enumerable.FirstOrDefault[TSource](IEnumerable`1 source, Func`2 predicate)
       at Microsoft.WindowsServerSolutions.DataProtection.OnlineBackup.OnlineBackupProviderCore.GetOnlineBackupObjectUpdateList[T](List`1 originalList, List`1 updatedList)
       at Microsoft.WindowsServerSolutions.DataProtection.OnlineBackup.OnlineBackupProviderCore.UpdateOnlineBackupData()
       at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
       at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
       at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
       at System.Threading.ThreadPoolWorkQueue.Dispatch()

    Richard Green MCSE Windows Server 2003, MCTS Desktop Virtualization, MCP Windows Server 2012, VCP5-DV

    Monday, January 13, 2014 9:08 PM

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    Hi Richard,

    I suspect there are some unexpect values in your backup job history logs, could you please follow this way:

    1. Stop Windows Azure Backup Integration Module Service,

    2. Clear event log under Applications and Services Logs\CloudBackup\Operational,

    3. Start Windows Azure Backup Integration Module Service.

    In Dashborad, your previous backup history logs will be lost, but actually the files your have backuped are still in cloud, and you can restore from them later.

    • Marked as answer by richardjgreen Tuesday, January 14, 2014 7:54 AM
    Tuesday, January 14, 2014 5:01 AM

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    Hi Richard,

    I suspect there are some unexpect values in your backup job history logs, could you please follow this way:

    1. Stop Windows Azure Backup Integration Module Service,

    2. Clear event log under Applications and Services Logs\CloudBackup\Operational,

    3. Start Windows Azure Backup Integration Module Service.

    In Dashborad, your previous backup history logs will be lost, but actually the files your have backuped are still in cloud, and you can restore from them later.

    • Marked as answer by richardjgreen Tuesday, January 14, 2014 7:54 AM
    Tuesday, January 14, 2014 5:01 AM
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    Hi Richard,

    I suspect there are some unexpect values in your backup job history logs, could you please follow this way:

    1. Stop Windows Azure Backup Integration Module Service,

    2. Clear event log under Applications and Services Logs\CloudBackup\Operational,

    3. Start Windows Azure Backup Integration Module Service.

    In Dashborad, your previous backup history logs will be lost, but actually the files your have backuped are still in cloud, and you can restore from them later.

    Thanks Pan, that solved it.

    What I don't really understand however is that something as simple as a bad event in the event log could block the integration module from reading the success and failure statuses from the Azure Backup Agent.

    Either way, thanks.

    Richard Green MCSE Windows Server 2003, MCTS Desktop Virtualization, MCP Windows Server 2012, VCP5-DV

    Tuesday, January 14, 2014 7:55 AM
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    Hi,

    Glad to hear that this issue have been resolved . Thanks for your feedback. Your time is highly appreciated.

    Best Regards,

    Justin Gu
    Tuesday, January 14, 2014 9:08 AM
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    I am having the same problem - WS2012E, not R2.  Installed the update for Windows Azure Online Backup and the system would state that "Windows Server Online Backup Integration Service" or "WSS_OnlineBackupProviderSvc" was stopped.

    I did the following:

    1. Stop the service "Windows Azure Backup Agent"
    2. Clear all Event Logs from "Event Viewer\Application and Services Logs\CloudBackup\Operational"
    3. Remove contents of "C:\Program Files\Windows Azure Backup Agent\Scratch\"
    4. Remove contents of "C:\Program Files\Windows Azure Backup Agent\Temp\"
    5. Restarted the service "Windows Azure Backup Agent"

    I will reboot the server later and report back on the results.

    Saturday, January 18, 2014 9:32 PM
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    I'm having the exact same issue as above.

    Server alerts are reporting that WSS_OnlineBackupProviderSvc is not running.  This happened after an update to the Azure agent.

    The older agent was uninstalled, server has been rebooted, logs cleared.

    There's no issue with Azure, it's working and backing up fine.

    The issue is the alert is telling me the deprecated service isn't running.  Of course it's not running, it's uninstalled as per the last update.

    Wednesday, January 22, 2014 2:26 PM
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    I have uninstalled and removed all the Windows Azure Online Backup  / Windows Azure Backup entries.  I will reboot the server and install the latest version.  Will report back.
    Saturday, January 25, 2014 7:11 PM
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    After a full uninstall and re-install, including re-registering the server, I still get the following:

    Windows Azure Backup Integration Service is not running

    Alert details: The Windows Azure Backup Integration Service is not running (WSS_OnlineBackupProviderSvc).

    Does anyone have any ideas?

    Wednesday, January 29, 2014 3:48 AM
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    My jobs over the past 7 days have all failed.  Nothing is connecting.
    Sunday, February 16, 2014 6:31 PM
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    did this ever get resolved?

    Unfortunately TechNet subscriptions aren&#39;t coming back, sorry folks :-(

    Tuesday, May 13, 2014 10:02 PM
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    No - but there is a work around.

    When Microsoft release a fix for the WS2012E Azure Backup Agent, the problem will go away.

    Until then, if a backup job fails the work around is to clear the log then restart the service.

    My backup jobs have been running successfully for the past month, no problem.
    • Edited by deanwsmith Tuesday, May 13, 2014 10:22 PM
    Tuesday, May 13, 2014 10:20 PM
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    They can't fix something if they don't think there is a problem.  Let me follow up with the support team to see if they are tracking a bugfix.

    Unfortunately TechNet subscriptions aren&#39;t coming back, sorry folks :-(

    Tuesday, May 13, 2014 10:22 PM
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    Failed Windows Server 2012 Essentials R2 Azure Backup Integration | Richard J Green:
    http://richardjgreen.net/failed-windows-server-2012-essentials-r2-azure-backup-integration/

    fyi for others

    Unfortunately TechNet subscriptions aren&#39;t coming back, sorry folks :-(

    Tuesday, May 13, 2014 10:23 PM
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    I had a long email conversation with a developer in the Essentials team, who provided the work around.  I do hope he is tracking the bug through.
    Tuesday, May 13, 2014 10:28 PM
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    The work around is also detailed in the related thread I created.
    Tuesday, May 13, 2014 10:32 PM
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    Do you remember who you emailed?  I'm just concerned that you posted in January and a fellow consultant just hit this today, so the issue is clearly still happening.

    Unfortunately TechNet subscriptions aren&#39;t coming back, sorry folks :-(

    Tuesday, May 13, 2014 10:33 PM