All the chat servers are down in the Persistent Chat pool with FQDN -----. RRS feed

  • Question

  • I have 2 SFB 2015 Standard servers:  1 FE and 1 Edge. 

    I installed the Persistent Chat service (all successful), but when I click into Persistent Chat option on the SFB Control Panel, it shows that "All the chat servers are down in the Persistent Chat pool with FQDN".   All the Skype services are running.

    I tried removing the Persistent Chat from topology, redeploy topology, update components, reboot server - then re-add the Persistent Chat topology, update components, reboot server...and I still get same symptom.

    ...any suggestions?


    Kevin B

    Saturday, July 23, 2016 2:57 AM

All replies

  • Hi

    Can you make sure that you have the same FQDN for your persistenence chat pool  and the Front End Server Pool as it should be matching. 

    Linus || Please mark posts as answers/helpful if it answers your question.

    Saturday, July 23, 2016 8:12 AM
  • Thank you for response. Confirmed. The hostnames match - but this doesn't fix the symptom.

    Kevin B

    • Edited by KSBuchanan Sunday, July 24, 2016 2:56 AM
    Saturday, July 23, 2016 11:39 AM
  • i have the same issue, if u have sloved it  please  inform me
    Monday, November 26, 2018 9:55 AM