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6.1.7600.16385 can only use safe mode net RRS feed

  • Question

  • last night while trying to play dawn of war soulstorm my screen went black and froze, i restarted my pc ,when restarted i got the message that that windows had been shut down wrong ,and suggested that i run repair i did that didnt work so i formated a new hard drive and i still got the repair screen i check info and this is what i have right now  start up repair offline , p.s 01 6.1.7600.16385 p.s02 6.1.7600.16285 p.s 03 unkown p.s 04 21199810 p.s 05 auto failover p.s 06 2 p.s 07 0x116 0s version 6.1.7600.2.0.0.2561 locale id 1033  thank you please help me

    Thursday, April 18, 2013 5:42 PM

Answers

  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  We need at least 2 DMP FILES to diagnose and confirm


    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this)
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    http://www.wikihow.com/Use-SkyDrive

    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.

    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    (Instructions for XP, Vista, Win 7, Win 8)
    System specs are often useful so include whatever you know

    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com email Admin@zigzag3143.com

    • Marked as answer by tracycai Thursday, April 25, 2013 8:48 AM
    Thursday, April 18, 2013 11:03 PM