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0x0000000A - IRQL_NOT_LESS_OR_EQUAL - Vista 32bit business, not an installation issue! RRS feed

  • Question

  • I have recently purchased a Dell M1530 laptop with Windows Vista Business 32bit edition and 4Gb of ram.

    Over a period of time, I have recieved 0x0A stop errors, sometimes 3-4 times a day, sometimes none at all. I use the machine for work, so its turned on 8-10 hours a day.

    I've reinstalled Vista on request from Dell support, but the BSOD still happens, although not as frequently anymore. The motherboard, cpu and ram has been replaced.

    Below is a copy of WinDbg analysis. Arg1 is always badffffc

    I have seen the other thread ( here ) regarding same memory address, but that is a different machine, different Vista, but also with 4Gb of ram.

    I har tried "Verifier" but all drivers are certified.

    I suspect the error to be caused by Panda InternetSecurity 2009, but as I am unable to force the error to occur, I have been unable to test. For now I am relying on uninstalling Panda IS 2009 and running without AV for a couple of weeks.

    This is NOT an installation issue, but happens at random intervals while working in Vista. Sometimes I have a lot of programs open, sometimes none at all!

    Any input is greatly appreciated!
    /Robert

    Loading Dump File [C:\Windows\Minidump\Mini031909-01.dmp] 

    Mini Kernel Dump File: Only registers and stack trace are available  

      

    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols 

    Executable search path is:  

    Windows Server 2008/Windows Vista Kernel Version 6001 (Service Pack 1) MP (2 procs) Free x86 compatible 

    Product: WinNt, suite: TerminalServer SingleUserTS 

    Built by: 6001.18145.x86fre.vistasp1_gdr.080917-1612 

    Machine Name: 

    Kernel base = 0x81c11000 PsLoadedModuleList = 0x81d28c70 

    Debug session time: Thu Mar 19 21:03:34.225 2009 (GMT+1) 

    System Uptime: 0 days 8:53:53.895 

    Loading Kernel Symbols 

    ............................................................... 

    ................................................................ 

    .......................................................... 

    Loading User Symbols 

    Loading unloaded module list 

    ....................... 

    ******************************************************************************* 

    *                                                                             * 

    *                        Bugcheck Analysis                                    * 

    *                                                                             * 

    ******************************************************************************* 

      

    Use !analyze -v to get detailed debugging information. 

      

    BugCheck A, {badffffc, 2, 0, 81c4684c} 

      

    Probably caused by : memory_corruption ( nt!MiIdentifyPfn+a29 ) 

      

    Followup: MachineOwner 

    --------- 

      

    1: kd> !analyze -v 

    ******************************************************************************* 

    *                                                                             * 

    *                        Bugcheck Analysis                                    * 

    *                                                                             * 

    ******************************************************************************* 

      

    IRQL_NOT_LESS_OR_EQUAL (a) 

    An attempt was made to access a pageable (or completely invalid) address at an 

    interrupt request level (IRQL) that is too high.  This is usually 

    caused by drivers using improper addresses. 

    If a kernel debugger is available get the stack backtrace. 

    Arguments: 

    Arg1: badffffc, memory referenced 

    Arg2: 00000002, IRQL 

    Arg3: 00000000, bitfield : 

                                 bit 0 : value 0 = read operation, 1 = write operation 

                                 bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status) 

    Arg4: 81c4684c, address which referenced memory 

      

    Debugging Details: 

    ------------------ 

      

      

    READ_ADDRESS: GetPointerFromAddress: unable to read from 81d48868 

    Unable to read MiSystemVaType memory at 81d28420 

     badffffc  

      

    CURRENT_IRQL:  2 

      

    FAULTING_IP:  

    nt!MiIdentifyPfn+a29 

    81c4684c 8b7918          mov     edi,dword ptr [ecx+18h] 

      

    CUSTOMER_CRASH_COUNT:  1 

      

    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT 

      

    BUGCHECK_STR:  0xA 

      

    PROCESS_NAME:  svchost.exe 

      

    TRAP_FRAME:  a6e6a7e4 -- (.trap 0xffffffffa6e6a7e4) 

    ErrCode = 00000000 

    eax=01ffffff ebx=86f51960 ecx=badfffe4 edx=01ffffff esi=00000003 edi=01ffffff 

    eip=81c4684c esp=a6e6a858 ebp=a6e6a8b8 iopl=0         nv up ei pl nz na pe nc 

    cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010206 

    nt!MiIdentifyPfn+0xa29: 

    81c4684c 8b7918          mov     edi,dword ptr [ecx+18h] ds:0023:badffffc=???????? 

    Resetting default scope 

      

    LAST_CONTROL_TRANSFER:  from 81c4684c to 81c6bd24 

      

    STACK_TEXT:   

    a6e6a7e4 81c4684c badb0d00 01ffffff 000000db nt!KiTrap0E+0x2ac 

    a6e6a8b8 81ca4cbd a6e6a864 03f51960 86f51000 nt!MiIdentifyPfn+0xa29 

    a6e6a8ec 81e23b8b 95407126 a6e6a978 00000006 nt!MmQueryPfnList+0x130 

    a6e6a930 81e3ec4a 00000001 954071b6 00000014 nt!PfpPfnPrioRequest+0xdc 

    a6e6a9a0 81e4a1c9 00000000 00000001 a6e6ad30 nt!PfQuerySuperfetchInformation+0xea 

    a6e6ad4c 81c68a1a 0000004f 0178f100 00000014 nt!NtQuerySystemInformation+0x2201 

    a6e6ad4c 77b29a94 0000004f 0178f100 00000014 nt!KiFastCallEntry+0x12a 

    WARNING: Frame IP not in any known module. Following frames may be wrong. 

    0178f0cc 00000000 00000000 00000000 00000000 0x77b29a94 

      

      

    STACK_COMMAND:  kb 

      

    FOLLOWUP_IP:  

    nt!MiIdentifyPfn+a29 

    81c4684c 8b7918          mov     edi,dword ptr [ecx+18h] 

      

    SYMBOL_STACK_INDEX:  1 

      

    SYMBOL_NAME:  nt!MiIdentifyPfn+a29 

      

    FOLLOWUP_NAME:  MachineOwner 

      

    MODULE_NAME: nt 

      

    DEBUG_FLR_IMAGE_TIMESTAMP:  48d1b7fa 

      

    IMAGE_NAME:  memory_corruption 

      

    FAILURE_BUCKET_ID:  0xA_nt!MiIdentifyPfn+a29 

      

    BUCKET_ID:  0xA_nt!MiIdentifyPfn+a29 

      

    Followup: MachineOwner 

    --------- 
    Wednesday, March 25, 2009 1:46 PM

Answers

  • Hi,


    Thank you for posting.

    With regard to this BSOD issue, we generally need to analyze the performance monitor logs and memory dump files to locate the root cause. Unfortunately, debugging is beyond what we can do in the forum because of the nature of forum support. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    I hope the problem will be resolved soon. Thank you for your time and cooperation.


    Nicholas Li - MSFT
    Friday, March 27, 2009 7:13 AM
    Moderator

All replies

  • Hi,


    Thank you for posting.

    With regard to this BSOD issue, we generally need to analyze the performance monitor logs and memory dump files to locate the root cause. Unfortunately, debugging is beyond what we can do in the forum because of the nature of forum support. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    I hope the problem will be resolved soon. Thank you for your time and cooperation.


    Nicholas Li - MSFT
    Friday, March 27, 2009 7:13 AM
    Moderator
  • Dear Robert,

    Hello! My name is Costas and i am calling from Greece!

    I have just read your post, and i think i am dealing the same problem as yours!

    i have a Vista home premium system -intel based- with 4GBs of DDR2 Ram.

    I have installed the Panda Internet security 2009 since the beging of August and since then i have Bluescreen insidents!

    I happens suddently no matter the programms which are running or the cpu load!

    1)The Windows Problems Reports and solutions are suggesting that it is a driver issue, but i dont think it is right since i have checked my drivers!

    2)At the Advanced Troubleshooting section, it refers a way through the Event Viewer, to post the fault so the windows drive you to a solution!

    Fault bucket 0xA_nt!MiIdentifyPfn+a29, type 0

    Event Name: BlueScreen

    I did this actions and now i have found you!

    So what so you think? Do you have solved your problem?

    Right now i am working on the PC, having the Panda off!

    Have you made any report to Panda?

    If you like, please respond to me to give me your solutions and suggestions!

    Thank you in advance,

    Have a nice day,

    Kind regards,

    Costas,
    Greece



    • Proposed as answer by costasgk_gr Friday, September 18, 2009 4:04 PM
    Saturday, September 5, 2009 1:13 PM
  • Hello!

    It's me, Costas from Greece again!

    I believe the problem is the Panda 2009 antivirus!

    After my first reply, i was logged in Panda and I wanted to search my problem through Panda's site.

    I descovered my free update option into Pand Internet security 2010!

    I made the update and the problem solved!

    Since, that day I have no more bluescreens and restarts! About 6/9/2009!

    I believe this is the solutution my friends!

    Bye-bye!

    Regards from Greece!
    Friday, September 18, 2009 4:14 PM
  • Hello Costas and others.

     

    It's been awhile someone read this topic, hope I can still get an answer.

    And I hope your problems with Panda are solved???

     

    I did the free update for Panda too. I had 2 BlueScreen crashes in a few hours.

    I hope they will stay away now, but ... I've also noticed I can't do a system recovery anymore. There must be some other damage to my pc.

    Have you checked this?

     

    Greatings

    Ineke from Belgium ;)

    Wednesday, November 24, 2010 8:03 PM