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trade architect blank screen RRS feed

  • Question

  • recently lost my access to trade architect when launching the tdameritrade website. All I get is a blank screen. Any suggestion on how to recover it
    Saturday, October 8, 2016 2:27 PM

Answers

All replies

  • You are using internet explorer, right? If so what version? It may be necessary to add the site in "compatibility view" settings. 
    Saturday, October 8, 2016 2:55 PM
  • Also - try the same site using "InPrivate browsing" within Internet Explorer. 
    Saturday, October 8, 2016 3:03 PM
  • Hi,

    I want to confirm that which version of IE have you used?

    It seems that there is something wrong with IE certificate, please check it.

    Also check these articles for reference:

    There is a problem with this website's security certificate" when you try to visit a secured website in Internet Explorer

    https://support.microsoft.com/en-us/kb/931850

    Certificate errors: FAQ

    https://support.microsoft.com/en-us/help/17430/windows-internet-explorer-certificate-errors-faq

    If the problem still persists, I’m afraid you may need to repair IE.

    How to repair or reinstall Internet Explorer in Windows:

    https://support.microsoft.com/en-us/kb/318378

    Best Regards,

    Tao


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, October 11, 2016 9:29 AM
  • Hi,

    We haven’t heard from you for a couple of days, have you solved the problem? We are looking forward to your good news.

    Best Regards,

    Tao


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, October 17, 2016 2:39 AM