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BSOD - RDR_File_System RRS feed

  • Question

  • Hello Everyone,

    We have users getting the Blue Screen of Death when launching an application. We have uninstalled, reinstalled, Ran CCleaner, Updated all Drivers and all Windows Updates and its still the same.

    RDR_File_System 0x00000027

    Windows 7 SP1 Pro Edition

    Please Help!!!

    Thank You!!

    Thursday, August 3, 2017 2:10 PM

Answers

  • Hi,

    Have you got any dump files? If yes, you can upload here for further research.

    In general, blue screen issue is related to driver and software conflict, please recall carefully what you have done before BSOD firstly occurred, try roll back previous operations to see if can fix problem.

    If it’s hard to roll back, I suggest to execute a clean boot at first, then update driver form the manufacturer website, also, keep system is up to date, check for updates in update & security settings.

    Finally, system will generate the dump files when BSOD occurred, it can help us diagnose problem, Microsoft has a useful tool called WinDbg can analyze these dump files, kindly check the following link for assistance.

    Debugging Tools for Windows (WinDbg, KD, CDB, NTSD)

    https://msdn.microsoft.com/en-us/library/windows/hardware/ff551063(v=vs.85).aspx

    In addition, you can also check this article for reference.

    BSOD RDR_FILE_SYSTEM 0x00000027  

    https://answers.microsoft.com/en-us/windows/forum/windows_7-performance/bsod-rdrfilesystem-0x00000027/6a905368-2fe1-4987-976b-6b1d4d6bb672

    Best Regards,

    Tao


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Marked as answer by JWLuttrell Monday, February 12, 2018 7:33 PM
    Friday, August 4, 2017 3:17 AM

All replies

  • If you post a share link (one drive or drop box) with the bsod mini dump files they can be debugged.

    c:\windows\minidump

    https://answers.microsoft.com/en-us/windows/wiki/windows_other-system/blue-screen-of-death-bsod/1939df35-283f-4830-a4dd-e95ee5d8669d

    Thursday, August 3, 2017 2:32 PM
  • Hi,

    Have you got any dump files? If yes, you can upload here for further research.

    In general, blue screen issue is related to driver and software conflict, please recall carefully what you have done before BSOD firstly occurred, try roll back previous operations to see if can fix problem.

    If it’s hard to roll back, I suggest to execute a clean boot at first, then update driver form the manufacturer website, also, keep system is up to date, check for updates in update & security settings.

    Finally, system will generate the dump files when BSOD occurred, it can help us diagnose problem, Microsoft has a useful tool called WinDbg can analyze these dump files, kindly check the following link for assistance.

    Debugging Tools for Windows (WinDbg, KD, CDB, NTSD)

    https://msdn.microsoft.com/en-us/library/windows/hardware/ff551063(v=vs.85).aspx

    In addition, you can also check this article for reference.

    BSOD RDR_FILE_SYSTEM 0x00000027  

    https://answers.microsoft.com/en-us/windows/forum/windows_7-performance/bsod-rdrfilesystem-0x00000027/6a905368-2fe1-4987-976b-6b1d4d6bb672

    Best Regards,

    Tao


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Marked as answer by JWLuttrell Monday, February 12, 2018 7:33 PM
    Friday, August 4, 2017 3:17 AM
  • Sorry for the delay, Mini dump file is attached. there are several of them

    https://drive.google.com/drive/folders/0BxL9DEi6T7mWMVhTSWZHVTYxUUE?usp=sharing

    Sunday, August 6, 2017 5:17 AM
  • Sorry for the delay, Mini dump file is attached. there are several of them

    https://drive.google.com/drive/folders/0BxL9DEi6T7mWMVhTSWZHVTYxUUE?usp=sharing

    Sunday, August 6, 2017 5:17 AM
  • There were 5 or more misbehaving drivers.

    Run Memtest86+ for 8 or more passes.

    The number of passes is critical to performing a valid test.

    It may take 1 - 2 hours per GB of RAM.

    Plan to run overnight.

    When the testing is complete use a camera or a smart phone camera to take a picture and post the image into the thread.

    There are multiple memory testing software programs.

    Please use Memtest86+ http://www.memtest.org/

    Testing with less that 8 passes produces inaccurate results.  Make sure that there are 8 or more passes.

    Just 1 error indicates malfunctioning RAM.

    If there is 1 error abort testing.

    If there are 2 or more RAM modules remove all RAM except 1 and test all RAM in the same DIMM.

    Please post images into the thread.

    There will not be any bsod while testing the RAM.  Please plan accordingly so that you will have 8 or more passes.  The more passes the better.

    http://www.memtest.org/

    https://answers.microsoft.com/en-us/windows/wiki/windows_10-update/memory-problems/21c3f63f-f570-4522-b2ef-ecc7b7ff6461

    https://www.tenforums.com/tutorials/14201-memtest86-test-ram.html


    It was cumbersome to view the mini dump files using google.

    Please re-post using one drive or drop box.

    Also post a memory.dmp file, msinfo32 and dxdiag share links



    Sunday, August 6, 2017 7:10 AM
  • Please see the attached link for the requested information. I hope someone can assist me in this as I am all out of options.

    https://1drv.ms/f/s!Aj7Qbz5fZ4vBaa2XTtQRTVhRyzw

    Thanks!!

    Tuesday, August 8, 2017 12:11 AM
  • There were 3 misbehaving drivers identified:

    Teefer.sys

    SYMNETS.SYS

    e1d62x64.sys

    How to fix:

    1) teefer and symnets are part of norton/symantec

    Each anti virus product /firewall product can be uninstalled using the control panel and the applicable uninstall tool.

    Most of the time the control panel is unable to uninstall the full malware product and an uninstall tool is required to remove all components within the registry.

    Uninstall all norton/symantec products using control panel followed by using their uninstall tools:

    https://support.symantec.com/en_US/article.HOWTO124983.html

    https://support.norton.com/sp/en/us/home/current/solutions/v60392881_EndUserProfile_en_us

    2) Turn on windows defender

    3) e1d62x64.sys is the Intel Gigabit adapter

    Name [00000007] Intel(R) Ethernet Connection (2) I219-LM
    Adapter Type Ethernet 802.3
    Product Type Intel(R) Ethernet Connection (2) I219-LM
    Installed Yes
    PNP Device ID PCI\VEN_8086&DEV_15B7&SUBSYS_30D017AA&REV_31\3&11583659&0&FE
    Last Reset 7/29/2017 1:47 PM
    Index 7
    Service Name e1dexpress
    IP Address 192.168.82.111
    IP Subnet 255.255.255.0
    Default IP Gateway 192.168.82.1
    DHCP Enabled Yes
    DHCP Server 192.168.18.60
    DHCP Lease Expires 8/15/2017 6:53 PM
    DHCP Lease Obtained 8/7/2017 6:53 PM
    MAC Address ‪00:23:24:B5:53:CB‬
    Memory Address 0xDF100000-0xDF11FFFF
    IRQ Channel IRQ 4294967292
    Driver c:\windows\system32\drivers\e1d62x64.sys (12.15.25.6, 513.48 KB (525,800 bytes), 7/29/2017 1:27 PM)

    This can be uninstalled and reinstalled by first downloading from the Lenovo website to the desktop and then disconnecting wireless and wired internet connections and reinstalling the driver.

    https://answers.microsoft.com/en-us/windows/wiki/windows_other-hardware/updating-a-driver/a5e6345e-af9b-4099-bef0-8d22254aa1c1?tm=1436753520149


    Tuesday, August 8, 2017 7:44 AM
  • Also, if Symantec Endpoint Protection was upgraded to 14.0 see the following link from Symantec:

    https://support.symantec.com/en_US/article.TECH236346.html

    The issue may be fixed in later versions of SEP.


    • Edited by auggyMVP Tuesday, August 8, 2017 1:30 PM
    Tuesday, August 8, 2017 1:30 PM
  • The misbehaving drivers and fixes were posted in the post on Sunday, August 6, 2017

    Let us know if you need any additional help.

    Tuesday, August 8, 2017 7:41 PM