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Volume Shadow Copy Service error

    Question

  • Hello I have the following problems when programming the system state backup on a Domain Controller on Windows Server 2003 R2 x64

    Hi,
    Backup Status
    Operation: Backup
    Active backup destination: File
    Media name: "SRV42DC01.bkf created 12/25/2009 at 11:00 PM"

    Volume shadow copy creation: Attempt 1.
    Timeout before function completed

    Error returned while creating the volume shadow copy: 0xffffffff.

    Error returned while creating the volume shadow copy:ffffffff
    Aborting Backup.

    ----------------------

    The operation did not successfully complete.

    ----------------------


    Event Type: Error
    Event Source: VSS
    Event Category: None
    Event ID: 5
    Date:  27/12/2009
    Time:  21:46:20
    User:  N/A
    Computer: SRV42DC02
    Description:
    Volume Shadow Copy Service initialization error: the COM classes cannot be registered [0x80004015].

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 2d 20 43 6f 64 65 3a 20   - Code:
    0008: 20 43 4f 52 53 56 43 43    CORSVCC
    0010: 30 30 30 30 30 36 32 37   00000627
    0018: 2d 20 43 61 6c 6c 3a 20   - Call:
    0020: 20 43 4f 52 53 56 43 43    CORSVCC
    0028: 30 30 30 30 30 35 32 32   00000522
    0030: 2d 20 50 49 44 3a 20 20   - PID: 
    0038: 30 30 30 30 33 35 30 30   00003500
    0040: 2d 20 54 49 44 3a 20 20   - TID: 
    0048: 30 30 30 30 31 38 39 36   00001896
    0050: 2d 20 43 4d 44 3a 20 20   - CMD: 
    0058: 43 3a 5c 57 49 4e 44 4f   C:\WINDO
    0060: 57 53 5c 53 79 73 74 65   WS\Syste
    0068: 6d 33 32 5c 76 73 73 76   m32\vssv
    0070: 63 2e 65 78 65 20 20 20   c.exe  
    0078: 2d 20 55 73 65 72 3a 20   - User:
    0080: 4e 54 20 41 55 54 48 4f   NT AUTHO
    0088: 52 49 54 59 5c 53 59 53   RITY\SYS
    0090: 54 45 4d 20 20 20 20 20   TEM    
    0098: 2d 20 53 69 64 3a 20 20   - Sid: 
    00a0: 53 2d 31 2d 35 2d 31 38   S-1-5-18


    Event Type: Error
    Event Source: VSS
    Event Category: None
    Event ID: 12289
    Date:  27/12/2009
    Time:  21:46:20
    User:  N/A
    Computer: SRV42DC02
    Description:
    Volume Shadow Copy Service error: Unexpected error RegisterClassObjects.  hr = 0x80004015.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 2d 20 43 6f 64 65 3a 20   - Code:
    0008: 53 50 52 53 57 50 52 43   SPRSWPRC
    0010: 30 30 30 30 30 35 32 31   00000521
    0018: 2d 20 43 61 6c 6c 3a 20   - Call:
    0020: 53 50 52 53 57 50 52 43   SPRSWPRC
    0028: 30 30 30 30 30 34 36 38   00000468
    0030: 2d 20 50 49 44 3a 20 20   - PID: 
    0038: 30 30 30 30 33 33 33 32   00003332
    0040: 2d 20 54 49 44 3a 20 20   - TID: 
    0048: 30 30 30 30 33 31 39 36   00003196
    0050: 2d 20 43 4d 44 3a 20 20   - CMD: 
    0058: 43 3a 5c 57 49 4e 44 4f   C:\WINDO
    0060: 57 53 5c 53 79 73 74 65   WS\Syste
    0068: 6d 33 32 5c 73 76 63 68   m32\svch
    0070: 6f 73 74 2e 65 78 65 20   ost.exe
    0078: 2d 6b 20 73 77 70 72 76   -k swprv
    0080: 2d 20 55 73 65 72 3a 20   - User:
    0088: 4e 54 20 41 55 54 48 4f   NT AUTHO
    0090: 52 49 54 59 5c 53 59 53   RITY\SYS
    0098: 54 45 4d 20 20 20 20 20   TEM    
    00a0: 2d 20 53 69 64 3a 20 20   - Sid: 
    00a8: 53 2d 31 2d 35 2d 31 38   S-1-5-18
    00b0: 2d 20 45 72 72 6f 72 3a   - Error:
    00b8: 52 65 67 69 73 74 65 72   Register
    00c0: 43 6c 61 73 73 4f 62 6a   ClassObj
    00c8: 65 63 74 73 20 20 20 20   ects   

    Monday, December 28, 2009 11:22 PM

Answers

  • Hi Elmo,

     

    Based on our experience, some third party can cause the conflict which resulting this VSS issue. In order to narrow down the cause of the issue more efficiently, let us refer the following steps to perform a Clean Boot to see if the issue still continues. Meanwhile, please test to see if you can manually run backup with NTBackup.

     

    Step 1: Perform a Clean Boot

     

    1. Click "Start", go to "Run", and type "msconfig" in the open box to start the System Configuration Utility.

     

    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click Disable All (if it is not gray).

     

    3. Click the "Startup" tab, click "Disable All" and click "OK".

     

    4.  Restart your computer. When the "System Configuration Utility" window appears, please check the box and click "OK".

                                                                                                                                                        

    Meanwhile, I would like suggest that you apply the VSS rollup update onto that problematic server.

     

    1. Please apply the hotfix mentioned in the following KB article

     

    A Volume Shadow Copy Service (VSS) update package is available for Windows Server 2003

    http://support.microsoft.com/kb/833167 

     

    A Volume Shadow Copy Service (VSS) update-2 package is available

    http://support.microsoft.com/kb/887827 

     

    Availability of a Volume Shadow Copy Service (VSS) update rollup package for Windows Server 2003 to resolve some VSS snapshot issues

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;940349 

     

    Availability of Windows Server 2003 Post-Service Pack 2 COM+ 1.5 Hotfix Rollup Package 12

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;934016 

     

    A new Volume Shadow Copy Service update is now available that fixes various Volume Shadow Copy Service problems in Windows Server 2003

    http://support.microsoft.com/kb/913648/en-us 

     

    The backup application stops responding when you perform a backup that uses a volume snapshot in Windows Server 2003 with SP1

    http://support.microsoft.com/kb/923628

     

    2. Please also run "vssadmin list writers" to see if there is any error message.

     

    Please refer to this KB article to register the DLL

     

    Error message when you run the "vssadmin list writers" command on a Windows Server 2003-based computer: "Error: 0x8000FFFF"

    http://support.microsoft.com/default.aspx/kb/940184/en-us

     

    Hope it helps.

     

    Best Regards,

    David Shen


    This posting is provided "AS IS" with no warranties, and confers no rights.
    • Proposed as answer by David Shen Wednesday, December 30, 2009 5:44 AM
    • Marked as answer by Elmo Chavez Wednesday, December 30, 2009 3:37 PM
    Tuesday, December 29, 2009 8:30 AM

All replies

  • Hi Elmo,

     

    Based on our experience, some third party can cause the conflict which resulting this VSS issue. In order to narrow down the cause of the issue more efficiently, let us refer the following steps to perform a Clean Boot to see if the issue still continues. Meanwhile, please test to see if you can manually run backup with NTBackup.

     

    Step 1: Perform a Clean Boot

     

    1. Click "Start", go to "Run", and type "msconfig" in the open box to start the System Configuration Utility.

     

    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click Disable All (if it is not gray).

     

    3. Click the "Startup" tab, click "Disable All" and click "OK".

     

    4.  Restart your computer. When the "System Configuration Utility" window appears, please check the box and click "OK".

                                                                                                                                                        

    Meanwhile, I would like suggest that you apply the VSS rollup update onto that problematic server.

     

    1. Please apply the hotfix mentioned in the following KB article

     

    A Volume Shadow Copy Service (VSS) update package is available for Windows Server 2003

    http://support.microsoft.com/kb/833167 

     

    A Volume Shadow Copy Service (VSS) update-2 package is available

    http://support.microsoft.com/kb/887827 

     

    Availability of a Volume Shadow Copy Service (VSS) update rollup package for Windows Server 2003 to resolve some VSS snapshot issues

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;940349 

     

    Availability of Windows Server 2003 Post-Service Pack 2 COM+ 1.5 Hotfix Rollup Package 12

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;934016 

     

    A new Volume Shadow Copy Service update is now available that fixes various Volume Shadow Copy Service problems in Windows Server 2003

    http://support.microsoft.com/kb/913648/en-us 

     

    The backup application stops responding when you perform a backup that uses a volume snapshot in Windows Server 2003 with SP1

    http://support.microsoft.com/kb/923628

     

    2. Please also run "vssadmin list writers" to see if there is any error message.

     

    Please refer to this KB article to register the DLL

     

    Error message when you run the "vssadmin list writers" command on a Windows Server 2003-based computer: "Error: 0x8000FFFF"

    http://support.microsoft.com/default.aspx/kb/940184/en-us

     

    Hope it helps.

     

    Best Regards,

    David Shen


    This posting is provided "AS IS" with no warranties, and confers no rights.
    • Proposed as answer by David Shen Wednesday, December 30, 2009 5:44 AM
    • Marked as answer by Elmo Chavez Wednesday, December 30, 2009 3:37 PM
    Tuesday, December 29, 2009 8:30 AM
  • Hi Elmo,

     

    Based on our experience, some third party can cause the conflict which resulting this VSS issue. In order to narrow down the cause of the issue more efficiently, let us refer the following steps to perform a Clean Boot to see if the issue still continues. Meanwhile, please test to see if you can manually run backup with NTBackup.

     

    Step 1: Perform a Clean Boot

     

    1. Click "Start", go to "Run", and type "msconfig" in the open box to start the System Configuration Utility.

     

    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click Disable All (if it is not gray).

     

    3. Click the "Startup" tab, click "Disable All" and click "OK".

     

    4.  Restart your computer. When the "System Configuration Utility" window appears, please check the box and click "OK".

                                                                                                                                                        

    Meanwhile, I would like suggest that you apply the VSS rollup update onto that problematic server.

     

    1. Please apply the hotfix mentioned in the following KB article

     

    A Volume Shadow Copy Service (VSS) update package is available for Windows Server 2003

    http://support.microsoft.com/kb/833167 

     

    A Volume Shadow Copy Service (VSS) update-2 package is available

    http://support.microsoft.com/kb/887827 

     

    Availability of a Volume Shadow Copy Service (VSS) update rollup package for Windows Server 2003 to resolve some VSS snapshot issues

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;940349 

     

    Availability of Windows Server 2003 Post-Service Pack 2 COM+ 1.5 Hotfix Rollup Package 12

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;934016 

     

    A new Volume Shadow Copy Service update is now available that fixes various Volume Shadow Copy Service problems in Windows Server 2003

    http://support.microsoft.com/kb/913648/en-us 

     

    The backup application stops responding when you perform a backup that uses a volume snapshot in Windows Server 2003 with SP1

    http://support.microsoft.com/kb/923628

     

    2. Please also run "vssadmin list writers" to see if there is any error message.

     

    Please refer to this KB article to register the DLL

     

    Error message when you run the "vssadmin list writers" command on a Windows Server 2003-based computer: "Error: 0x8000FFFF"

    http://support.microsoft.com/default.aspx/kb/940184/en-us

     

    Hope it helps.

     

    Best Regards,

    David Shen


    This posting is provided "AS IS" with no warranties, and confers no rights.

    Hi David:

    By applying the following rollup fix the problem, Thanks

    Availability of a Volume Shadow Copy Service (VSS) update rollup package for Windows Server 2003 to resolve some VSS snapshot issues

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;940349 

    Wednesday, December 30, 2009 3:40 PM
  • I am experiencing the same problem with Windows Embeded Point Of Service Version 1.0.  Any help on how I can fix the problem will be appreciated.
    Thursday, April 29, 2010 8:07 PM