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After sleep - no thumbnail in taskbar RRS feed

  • Question

  • After a sleep session the thumbnails in the taskbar no longer appear, I just get the "title".     I think this is the behavior for "scaling" when too many thumbails would have appeared.   However I only have one or two entries for each item in the taskbar.
    Monday, November 23, 2009 6:09 PM

Answers

  • Hi BozoJoe,

     

    Is the "thumbnail" you mentioned is the thumbnail preview? If so, please check if the issue occurs in Clean Boot. If the issue disappears in the Clean Boot environment, we can use a 50/50 approach to quickly narrow down which entry is causing the issue.

     

    What is the result?

     

    Also, please update the display card to the one which is compatible with Windows 7.

     

    If the issue persists, please check if the issue occurs in a new user account.

     

    Besides, please check if the device supports the sleep:

     

    1. Click the Start Button, type "cmd" (without quotation marks), right click on the "Cmd.exe" in the search result list and select "Run as administrator".

    2. Type "powercfg -devicequery S3_supported" (without quotation marks) in the open window and press Enter Key.

    3. A list of the supported devices will be listed. Check if the display card is listed.

    4. Repeat step 1 to 3 to check "powercfg -devicequery S1_supported".


    For more information, please refer to Powercfg Command-Line Options.

     

    Please also capture a screenshot of the current situation by the steps below:

     

    Capture screenshot

    ============

    1. Please reproduce this issue, and then press the Print Screen key (PrtScn) on your keyboard.

    2. Click the "Start" menu, type "mspaint" in the Search Bar and Press Enter.

    3. In the Paint program, click the "Edit" menu, click "Paste", click the "File" menu, and click "Save".

    4. The "Save As" dialogue box will appear. Type a file name in the "File name:" box, for example: "screenshot".

    5. Make sure "JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)" is selected in the "Save as type" box, click "Desktop" on the left pane and then click "Save".

    6. Please upload the screenshot to your SkyDrive at www.skydrive.live.com and let us know the link.

     

    FYI: Use SkyDrive to upload collected files and post screen shot/picture.

     
    Regards,

    Linda

     

     

    • Marked as answer by Linda Yan Monday, November 30, 2009 2:11 AM
    Tuesday, November 24, 2009 8:09 AM

All replies

  • Hi BozoJoe,

     

    Is the "thumbnail" you mentioned is the thumbnail preview? If so, please check if the issue occurs in Clean Boot. If the issue disappears in the Clean Boot environment, we can use a 50/50 approach to quickly narrow down which entry is causing the issue.

     

    What is the result?

     

    Also, please update the display card to the one which is compatible with Windows 7.

     

    If the issue persists, please check if the issue occurs in a new user account.

     

    Besides, please check if the device supports the sleep:

     

    1. Click the Start Button, type "cmd" (without quotation marks), right click on the "Cmd.exe" in the search result list and select "Run as administrator".

    2. Type "powercfg -devicequery S3_supported" (without quotation marks) in the open window and press Enter Key.

    3. A list of the supported devices will be listed. Check if the display card is listed.

    4. Repeat step 1 to 3 to check "powercfg -devicequery S1_supported".


    For more information, please refer to Powercfg Command-Line Options.

     

    Please also capture a screenshot of the current situation by the steps below:

     

    Capture screenshot

    ============

    1. Please reproduce this issue, and then press the Print Screen key (PrtScn) on your keyboard.

    2. Click the "Start" menu, type "mspaint" in the Search Bar and Press Enter.

    3. In the Paint program, click the "Edit" menu, click "Paste", click the "File" menu, and click "Save".

    4. The "Save As" dialogue box will appear. Type a file name in the "File name:" box, for example: "screenshot".

    5. Make sure "JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)" is selected in the "Save as type" box, click "Desktop" on the left pane and then click "Save".

    6. Please upload the screenshot to your SkyDrive at www.skydrive.live.com and let us know the link.

     

    FYI: Use SkyDrive to upload collected files and post screen shot/picture.

     
    Regards,

    Linda

     

     

    • Marked as answer by Linda Yan Monday, November 30, 2009 2:11 AM
    Tuesday, November 24, 2009 8:09 AM

  • taskbar thumbnail show just fine in both "clean boot", and after a full system restart.

    Here's cropped screen shot  http://cid-4c4598b12ef44467.skydrive.live.com/browse.aspx/Public?uc=1


    The video card is a ATI Radeon HD 3200, embedded on the motherboard 

    HP Pavilion a6750f Desktop

    Driver Provider: ATI Technologies Inc.
    Driver Date: 7/29/2009
    Driver Version: 8.634.0.0
    Digital Signer: Microsoft Windows Hardware Compatibility Publisher

    I believe its a WDDM 1.1 driver installed via Windows Update

    C:\Windows\system32>powercfg -devicequery S3_supported
    UMBus Enumerator
    H:\
    Programmable interrupt controller
    ATA Channel 1
    USB Root Hub
    Envision G2016w
    System timer
    Seagate ST3750630AS SCSI Disk Device
    ATI I/O Communications Processor SMBus Controller
    Standard OpenHCD USB Host Controller
    PCI standard host CPU bridge
    Microsoft ISATAP Adapter
    USB Root Hub (001)
    High precision event timer
    Microsoft ISATAP Adapter #2
    USB Wireless 802.11 b/g Adaptor
    USB Root Hub (002)
    Direct memory access controller
    Microsoft ISATAP Adapter #3
    Microsoft System Management BIOS Driver
    AMD RAID Console
    AMD AHCI Compatible RAID Controller
    Standard Dual Channel PCI IDE Controller
    PCI standard host CPU bridge (001)
    Generic PnP Monitor (002)
    USB Root Hub (003)
    Teredo Tunneling Pseudo-Interface
    AMD Phenom(tm) 9650 Quad-Core Processor
    Standard PS/2 Keyboard
    WAN Miniport (IKEv2)
    ACPI x64-based PC
    USB Root Hub (004)
    G:\
    System speaker
    WAN Miniport (L2TP)
    File as Volume Driver
    Standard Enhanced PCI to USB Host Controller
    USB Root Hub (005)
    PCI standard ISA bridge
    PCI standard PCI-to-PCI bridge
    PCI bus
    WAN Miniport (Network Monitor)
    USB Wireless 802.11 b/g Adaptor - Virtual Machine Network Services Driver
    Generic USB CF Reader USB Device
    Realtek High Definition Audio
    USB Root Hub (006)
    System CMOS/real time clock
    WAN Miniport (IP)
    AMD Phenom(tm) 9650 Quad-Core Processor (001)
    NCP Secure Client Virtual NDIS6 Adapter - Virtual Machine Network Services Drive
    r
    Logitech USB Wheel Mouse
    System board
    WAN Miniport (IPv6)
    Standard Enhanced PCI to USB Host Controller (001)
    ATI Radeon HD 3200 Graphics
    PCI standard PCI-to-PCI bridge (001)
    Composite Bus Enumerator
    Generic USB MS Reader USB Device
    Motherboard resources
    WAN Miniport (PPPOE)
    I:\
    Motherboard resources (001)
    WAN Miniport (PPTP)
    Numeric data processor
    Standard OpenHCD USB Host Controller (001)
    PCI standard host CPU bridge (002)
    PCI standard PCI-to-PCI bridge (002)
    AMD Phenom(tm) 9650 Quad-Core Processor (002)
    Logitech USB Wheel Mouse (003)
    WAN Miniport (SSTP)
    ACPI Power Button
    Generic USB SD Reader USB Device
    NCP Secure Client Virtual NDIS6 Adapter
    Standard OpenHCD USB Host Controller (002)
    Terminal Server Keyboard Driver
    PCI standard host CPU bridge (003)
    Realtek PCIe GBE Family Controller
    USB Mass Storage Device
    Microsoft ACPI-Compliant System
    Terminal Server Mouse Driver
    F:\
    AMD Phenom(tm) 9650 Quad-Core Processor (003)
    Generic USB SM Reader USB Device
    Plug and Play Software Device Enumerator
    UMBus Enumerator (001)
    UMBus Root Bus Enumerator
    High Definition Audio Controller
    Standard OpenHCD USB Host Controller (003)
    PCI standard host CPU bridge (004)
    1394 OHCI Compliant Host Controller
    Microsoft Virtual Drive Enumerator Driver
    UMBus Enumerator (002)
    Volume Manager
    HL-DT-ST DVD-RAM GH40L SCSI CdRom Device
    ACPI Fixed Feature Button
    ATI I/O Communications Processor PCI Bus Controller
    Standard OpenHCD USB Host Controller (004)
    PCI standard host CPU bridge (005)
    ATA Channel 0

    C:\Windows\system32>powercfg -devicequery S1_supported
    UMBus Enumerator
    H:\
    USB Root Hub
    Envision G2016w
    Microsoft ISATAP Adapter
    USB Root Hub (001)
    Microsoft ISATAP Adapter #2
    USB Wireless 802.11 b/g Adaptor
    USB Root Hub (002)
    Microsoft ISATAP Adapter #3
    Microsoft System Management BIOS Driver
    Generic PnP Monitor (002)
    USB Root Hub (003)
    Teredo Tunneling Pseudo-Interface
    WAN Miniport (IKEv2)
    ACPI x64-based PC
    USB Root Hub (004)
    G:\
    WAN Miniport (L2TP)
    File as Volume Driver
    USB Root Hub (005)
    WAN Miniport (Network Monitor)
    USB Wireless 802.11 b/g Adaptor - Virtual Machine Network Services Driver
    Generic USB CF Reader USB Device
    USB Root Hub (006)
    WAN Miniport (IP)
    NCP Secure Client Virtual NDIS6 Adapter - Virtual Machine Network Services Drive
    r
    Logitech USB Wheel Mouse
    WAN Miniport (IPv6)
    Composite Bus Enumerator
    Generic USB MS Reader USB Device
    WAN Miniport (PPPOE)
    I:\
    WAN Miniport (PPTP)
    Logitech USB Wheel Mouse (003)
    WAN Miniport (SSTP)
    Generic USB SD Reader USB Device
    NCP Secure Client Virtual NDIS6 Adapter
    Terminal Server Keyboard Driver
    USB Mass Storage Device
    Terminal Server Mouse Driver
    F:\
    Generic USB SM Reader USB Device
    Plug and Play Software Device Enumerator
    UMBus Enumerator (001)
    UMBus Root Bus Enumerator
    Microsoft Virtual Drive Enumerator Driver
    UMBus Enumerator (002)
    Volume Manager


    This morning was a complete restart, so the symptoms haven't occurred yet.   I will amend this posting and add a new screen shot after my machine enters its sleep state.


    and THANKS for helping out!!!!





    Monday, November 30, 2009 3:32 PM
  • Hi BozoJoe,

     

    Since the issue does not occur in Clean Boot mode, you can try narrow down the root cause. However, it may take some time to find the root cause. Therefore, your time and efforts are appreciated. For your reference, I have included the steps below:

     

    NOTE: If you have returned to normal mode, please access Clean Boot first.

     

    A:

    +++

    1. Click "Start", type "msconfig" (without the quotation marks) into the Search box, and press Enter.

    2. Click "Services" tab and click to enable all unselected items.

    3. Click "Apply", click "OK" and click "Yes" to restart the computer.

    4. If the issue reoccurs, the problematic program is one or more of the third-party services we have just enabled.

     

    If the issue does not occur, the program is in the Startup group. In this situation, we can use this method to find it:

     

    B:

    +++

    1. Click "Start", click "Run", type "msconfig" (without the quotation marks) into the Search box, and press Enter.

    2. Click "Startup" tab and click to check the first unselected item.

    3. Click "Apply", click "OK" and click "Yes" to restart the computer.

    4. Does the problem reoccur? If the problem occurs again, the cause is this selected item.

     

    If not, check the remaining sections of the startup group tab, one at a time, and start the computer after each checkmark is added. When the problem returns, the last check box you selected is loading the program that is causing the problem.

     

    This method will help us find the problematic program. Similarly apply the method above to find it if it is in the third-party services.

     

    Can we find the culprit?

     

    Tuesday, December 1, 2009 2:15 AM
  • I've changed out the video card, and turned off all Startup items (except sidebar) and the issue is still occurring.

    I'm beginning to think the problem is with the AMD cpu


    Wednesday, December 16, 2009 3:43 PM