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Explorer crashes frequently on two Windows 7 64 machines RRS feed

  • Question

  • Hi,

    I have two users on the network who are experiencing frequent crashes of Windows Explorer.  In all cases the crashes are being caused by invalid write   I have been collecting crash dumps and trying to analyze them in Visual Studio 2013, but without success.

    Is it still possible to upload a crash dump for analysis by Andre or another Microsoft expert?

    I'm pasting a sample dump summary below.  So far the Exception information has always involved an invalid write operation.


    Dump Summary
    ------------
    Dump File:    explorer.exe.3236.dmp : C:\DowTemp\explorer.exe.3236\explorer.exe.3236.dmp
    Last Write Time:    6/12/2014 8:42:04 AM
    Process Name:    explorer.exe : C:\Windows\explorer.exe
    Process Architecture:    x64
    Exception Code:    0xC0000005
    Exception Information:    The thread tried to read from or write to a virtual address for which it does not have the appropriate access.
    Heap Information:    Present

    System Information
    ------------------
    OS Version:    6.1.7601
    CLR Version(s):    4.0.30319.18444

    Modules
    -------
    Module Name    Module Path    Module Version
    -----------    -----------    --------------
    explorer.exe    C:\Windows\explorer.exe    6.1.7601.17567
    ntdll.dll    C:\Windows\System32\ntdll.dll    6.1.7601.18247
    kernel32.dll    C:\Windows\System32\kernel32.dll    6.1.7601.18409
    KERNELBASE.dll    C:\Windows\System32\KERNELBASE.dll    6.1.7601.18409
    advapi32.dll    C:\Windows\System32\advapi32.dll    6.1.7601.18247
    msvcrt.dll    C:\Windows\System32\msvcrt.dll    7.0.7601.17744
    sechost.dll    C:\Windows\System32\sechost.dll    6.1.7600.16385
    rpcrt4.dll    C:\Windows\System32\rpcrt4.dll    6.1.7601.18205
    gdi32.dll    C:\Windows\System32\gdi32.dll    6.1.7601.18275
    user32.dll    C:\Windows\System32\user32.dll    6.1.7601.17514
    lpk.dll    C:\Windows\System32\lpk.dll    6.1.7601.18177
    usp10.dll    C:\Windows\System32\usp10.dll    1.626.7601.18454
    shlwapi.dll    C:\Windows\System32\shlwapi.dll    6.1.7601.17514
    shell32.dll    C:\Windows\System32\shell32.dll    6.1.7601.18429
    ole32.dll    C:\Windows\System32\ole32.dll    6.1.7601.17514
    oleaut32.dll    C:\Windows\System32\oleaut32.dll    6.1.7601.17676
    EXPLORERFRAME.dll    C:\Windows\System32\EXPLORERFRAME.dll    6.1.7601.17514
    duser.dll    C:\Windows\System32\duser.dll    6.1.7600.16385
    dui70.dll    C:\Windows\System32\dui70.dll    6.1.7600.16385
    imm32.dll    C:\Windows\System32\imm32.dll    6.1.7600.16385
    msctf.dll    C:\Windows\System32\msctf.dll    6.1.7600.16385
    uxtheme.dll    C:\Windows\System32\uxtheme.dll    6.1.7600.16385
    powrprof.dll    C:\Windows\System32\powrprof.dll    6.1.7600.16385
    setupapi.dll    C:\Windows\System32\setupapi.dll    6.1.7601.17514
    cfgmgr32.dll    C:\Windows\System32\cfgmgr32.dll    6.1.7601.17514
    devobj.dll    C:\Windows\System32\devobj.dll    6.1.7600.16385
    dwmapi.dll    C:\Windows\System32\dwmapi.dll    6.1.7600.16385
    slc.dll    C:\Windows\System32\slc.dll    6.1.7600.16385
    GdiPlus.dll    C:\Windows\winsxs\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18455_none_2b283fd671e9bf4d\GdiPlus.dll    6.1.7601.18455
    secur32.dll    C:\Windows\System32\secur32.dll    6.1.7601.18443
    sspicli.dll    C:\Windows\System32\sspicli.dll    6.1.7601.18443
    propsys.dll    C:\Windows\System32\propsys.dll    7.0.7601.17514
    winsta.dll    C:\Windows\System32\winsta.dll    6.1.7601.17514
    CRYPTBASE.dll    C:\Windows\System32\CRYPTBASE.dll    6.1.7600.16385
    comctl32.dll    C:\Windows\winsxs\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac\comctl32.dll    6.10.7601.17514
    WindowsCodecs.dll    C:\Windows\System32\WindowsCodecs.dll    6.2.9200.16810
    profapi.dll    C:\Windows\System32\profapi.dll    6.1.7600.16385
    apphelp.dll    C:\Windows\System32\apphelp.dll    6.1.7601.17514
    clbcatq.dll    C:\Windows\System32\clbcatq.dll    2001.12.8530.16385
    EhStorShell.dll    C:\Windows\System32\EhStorShell.dll    6.1.7600.16385
    cscui.dll    C:\Windows\System32\cscui.dll    6.1.7601.17514
    cscdll.dll    C:\Windows\System32\cscdll.dll    6.1.7601.17514
    cscapi.dll    C:\Windows\System32\cscapi.dll    6.1.7601.17514
    ntshrui.dll    C:\Windows\System32\ntshrui.dll    6.1.7601.17755
    srvcli.dll    C:\Windows\System32\srvcli.dll    6.1.7601.17514
    IconCodecService.dll    C:\Windows\System32\IconCodecService.dll    6.1.7600.16385
    cryptsp.dll    C:\Windows\System32\cryptsp.dll    6.1.7600.16385
    rsaenh.dll    C:\Windows\System32\rsaenh.dll    6.1.7600.16385
    RpcRtRemote.dll    C:\Windows\System32\RpcRtRemote.dll    6.1.7601.17514
    SndVolSSO.DLL    C:\Windows\System32\SndVolSSO.DLL    6.1.7601.17514
    hid.dll    C:\Windows\System32\hid.dll    6.1.7600.16385
    MMDevAPI.dll    C:\Windows\System32\MMDevAPI.dll    6.1.7600.16385
    timedate.cpl    C:\Windows\System32\timedate.cpl    6.1.7601.17753
    atl.dll    C:\Windows\System32\atl.dll    3.5.2284.0
    actxprxy.dll    C:\Windows\System32\actxprxy.dll    6.1.7601.17514
    ntmarta.dll    C:\Windows\System32\ntmarta.dll    6.1.7600.16385
    Wldap32.dll    C:\Windows\System32\Wldap32.dll    6.1.7601.17514
    shdocvw.dll    C:\Windows\System32\shdocvw.dll    6.1.7601.18222
    linkinfo.dll    C:\Windows\System32\linkinfo.dll    6.1.7600.16385
    userenv.dll    C:\Windows\System32\userenv.dll    6.1.7601.17514
    msftedit.dll    C:\Windows\System32\msftedit.dll    5.41.21.2510
    msls31.dll    C:\Windows\System32\msls31.dll    3.10.349.0
    tiptsf.dll    C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll    6.1.7601.17514
    authui.dll    C:\Windows\System32\authui.dll    6.1.7601.18276
    cryptui.dll    C:\Windows\System32\cryptui.dll    6.1.7601.17514
    crypt32.dll    C:\Windows\System32\crypt32.dll    6.1.7601.18277
    msasn1.dll    C:\Windows\System32\msasn1.dll    6.1.7601.17514
    urlmon.dll    C:\Windows\System32\urlmon.dll    11.0.9600.17126
    api-ms-win-downlevel-ole32-l1-1-0.dll    C:\Windows\System32\api-ms-win-downlevel-ole32-l1-1-0.dll    6.2.9200.16492
    api-ms-win-downlevel-shlwapi-l1-1-0.dll    C:\Windows\System32\api-ms-win-downlevel-shlwapi-l1-1-0.dll    6.2.9200.16492
    api-ms-win-downlevel-advapi32-l1-1-0.dll    C:\Windows\System32\api-ms-win-downlevel-advapi32-l1-1-0.dll    6.2.9200.16492
    api-ms-win-downlevel-user32-l1-1-0.dll    C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll    6.2.9200.16492
    api-ms-win-downlevel-version-l1-1-0.dll    C:\Windows\System32\api-ms-win-downlevel-version-l1-1-0.dll    6.2.9200.16492
    version.dll    C:\Windows\System32\version.dll    6.1.7600.16385
    api-ms-win-downlevel-normaliz-l1-1-0.dll    C:\Windows\System32\api-ms-win-downlevel-normaliz-l1-1-0.dll    6.2.9200.16492
    normaliz.dll    C:\Windows\System32\normaliz.dll    6.1.7600.16385
    iertutil.dll    C:\Windows\System32\iertutil.dll    11.0.9600.17126
    wininet.dll    C:\Windows\System32\wininet.dll    11.0.9600.17126
    api-ms-win-downlevel-advapi32-l2-1-0.dll    C:\Windows\System32\api-ms-win-downlevel-advapi32-l2-1-0.dll    6.2.9200.16492
    ieframe.dll    C:\Windows\System32\ieframe.dll    11.0.9600.17126
    api-ms-win-downlevel-shell32-l1-1-0.dll    C:\Windows\System32\api-ms-win-downlevel-shell32-l1-1-0.dll    6.2.9200.16492
    xmllite.dll    C:\Windows\System32\xmllite.dll    1.3.1001.0
    mpr.dll    C:\Windows\System32\mpr.dll    6.1.7600.16385
    wkscli.dll    C:\Windows\System32\wkscli.dll    6.1.7601.17514
    netutils.dll    C:\Windows\System32\netutils.dll    6.1.7601.17514
    drprov.dll    C:\Windows\System32\drprov.dll    6.1.7600.16385
    ntlanman.dll    C:\Windows\System32\ntlanman.dll    6.1.7601.17514
    davclnt.dll    C:\Windows\System32\davclnt.dll    6.1.7601.18201
    davhlpr.dll    C:\Windows\System32\davhlpr.dll    6.1.7600.16385
    stobject.dll    C:\Windows\System32\stobject.dll    6.1.7601.17514
    batmeter.dll    C:\Windows\System32\batmeter.dll    6.1.7601.17514
    wtsapi32.dll    C:\Windows\System32\wtsapi32.dll    6.1.7600.16385
    es.dll    C:\Windows\System32\es.dll    2001.12.8530.16385
    prnfldr.dll    C:\Windows\System32\prnfldr.dll    6.1.7601.17514
    winspool.drv    C:\Windows\System32\winspool.drv    6.1.7601.17514
    DXP.dll    C:\Windows\System32\DXP.dll    6.1.7601.17514
    Syncreg.dll    C:\Windows\System32\Syncreg.dll    2007.94.7600.16385
    ehSSO.dll    C:\Windows\ehome\ehSSO.dll    6.1.7600.16385
    AudioSes.dll    C:\Windows\System32\AudioSes.dll    6.1.7601.17514
    netshell.dll    C:\Windows\System32\netshell.dll    6.1.7601.17514
    IPHLPAPI.DLL    C:\Windows\System32\IPHLPAPI.DLL    6.1.7601.17514
    nsi.dll    C:\Windows\System32\nsi.dll    6.1.7600.16385
    winnsi.dll    C:\Windows\System32\winnsi.dll    6.1.7600.16385
    nlaapi.dll    C:\Windows\System32\nlaapi.dll    6.1.7601.17964
    AltTab.dll    C:\Windows\System32\AltTab.dll    6.1.7600.16385
    wpdshserviceobj.dll    C:\Windows\System32\wpdshserviceobj.dll    6.1.7601.17514
    PortableDeviceTypes.dll    C:\Windows\System32\PortableDeviceTypes.dll    6.1.7600.16385
    pnidui.dll    C:\Windows\System32\pnidui.dll    6.1.7601.17514
    QUTIL.DLL    C:\Windows\System32\QUTIL.DLL    6.1.7601.17514
    wevtapi.dll    C:\Windows\System32\wevtapi.dll    6.1.7600.16385
    PortableDeviceApi.dll    C:\Windows\System32\PortableDeviceApi.dll    6.1.7601.17514
    cscobj.dll    C:\Windows\System32\cscobj.dll    6.1.7601.17514
    srchadmin.dll    C:\Windows\System32\srchadmin.dll    7.0.7601.17514
    Actioncenter.dll    C:\Windows\System32\Actioncenter.dll    6.1.7601.17514
    wintrust.dll    C:\Windows\System32\wintrust.dll    6.1.7601.18205
    mssprxy.dll    C:\Windows\System32\mssprxy.dll    7.0.7600.16385
    bthprops.cpl    C:\Windows\System32\bthprops.cpl    6.1.7601.17514
    api-ms-win-downlevel-shlwapi-l2-1-0.dll    C:\Windows\System32\api-ms-win-downlevel-shlwapi-l2-1-0.dll    6.2.9200.16492
    dhcpcsvc6.DLL    C:\Windows\System32\dhcpcsvc6.DLL    6.1.7601.17970
    ws2_32.dll    C:\Windows\System32\ws2_32.dll    6.1.7601.17514
    dhcpcsvc.dll    C:\Windows\System32\dhcpcsvc.dll    6.1.7600.16385
    credssp.dll    C:\Windows\System32\credssp.dll    6.1.7601.18409
    npmproxy.dll    C:\Windows\System32\npmproxy.dll    6.1.7600.16385
    dfshim.dll    C:\Windows\System32\dfshim.dll    4.0.40305.0
    mscoree.dll    C:\Windows\System32\mscoree.dll    4.0.40305.0
    mscoreei.dll    C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll    4.0.30319.18408
    clr.dll    C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll    4.0.30319.18444
    MSVCR110_CLR0400.dll    C:\Windows\System32\MSVCR110_CLR0400.dll    11.0.50938.18408
    wlanapi.dll    C:\Windows\System32\wlanapi.dll    6.1.7600.16385
    wlanutil.dll    C:\Windows\System32\wlanutil.dll    6.1.7600.16385
    WWanAPI.dll    C:\Windows\System32\WWanAPI.dll    6.1.7600.16385
    wwapi.dll    C:\Windows\System32\wwapi.dll    8.1.2.0
    QAGENT.DLL    C:\Windows\System32\QAGENT.DLL    6.1.7601.17514
    FXSST.dll    C:\Windows\System32\FXSST.dll    6.1.7600.16385
    FXSAPI.dll    C:\Windows\System32\FXSAPI.dll    6.1.7601.17514
    FXSRESM.dll    C:\Windows\System32\FXSRESM.dll    6.1.7600.16385
    winmm.dll    C:\Windows\System32\winmm.dll    6.1.7600.16385
    wdmaud.drv    C:\Windows\System32\wdmaud.drv    6.1.7601.17514
    ksuser.dll    C:\Windows\System32\ksuser.dll    6.1.7600.16385
    avrt.dll    C:\Windows\System32\avrt.dll    6.1.7600.16385
    msacm32.drv    C:\Windows\System32\msacm32.drv    6.1.7600.16385
    msacm32.dll    C:\Windows\System32\msacm32.dll    6.1.7600.16385
    midimap.dll    C:\Windows\System32\midimap.dll    6.1.7600.16385
    mlang.dll    C:\Windows\System32\mlang.dll    6.1.7600.16385
    gameux.dll    C:\Windows\System32\gameux.dll    6.1.7601.18020
    wer.dll    C:\Windows\System32\wer.dll    6.1.7601.18381
    msiltcfg.dll    C:\Windows\System32\msiltcfg.dll    5.0.7600.16385
    msi.dll    C:\Windows\System32\msi.dll    5.0.7601.17807
    UIAnimation.dll    C:\Windows\System32\UIAnimation.dll    6.2.9200.16492
    SyncCenter.dll    C:\Windows\System32\SyncCenter.dll    6.1.7601.17514
    imapi2.dll    C:\Windows\System32\imapi2.dll    6.1.7601.17514
    hgcpl.dll    C:\Windows\System32\hgcpl.dll    6.1.7601.17514
    provsvc.dll    C:\Windows\System32\provsvc.dll    6.1.7601.17514
    samlib.dll    C:\Windows\System32\samlib.dll    6.1.7600.16385
    sxs.dll    C:\Windows\System32\sxs.dll    6.1.7601.17514
    ieproxy.dll    C:\Program Files\Internet Explorer\ieproxy.dll    11.0.9600.17126
    sfc.dll    C:\Windows\System32\sfc.dll    6.1.7600.16385
    sfc_os.dll    C:\Windows\System32\sfc_os.dll    6.1.7600.16385
    devrtl.dll    C:\Windows\System32\devrtl.dll    6.1.7600.16385
    msutb.dll    C:\Windows\System32\msutb.dll    6.1.7600.16385
    wscinterop.dll    C:\Windows\System32\wscinterop.dll    6.1.7600.16385
    wscapi.dll    C:\Windows\System32\wscapi.dll    6.1.7601.17514
    wscui.cpl    C:\Windows\System32\wscui.cpl    6.1.7600.16385
    werconcpl.dll    C:\Windows\System32\werconcpl.dll    6.1.7601.17514
    framedynos.dll    C:\Windows\System32\framedynos.dll    6.1.7601.17514
    wercplsupport.dll    C:\Windows\System32\wercplsupport.dll    6.1.7600.16385
    msxml6.dll    C:\Windows\System32\msxml6.dll    6.30.7601.18431
    hcproviders.dll    C:\Windows\System32\hcproviders.dll    6.1.7600.16385
    prnntfy.dll    C:\Windows\System32\prnntfy.dll    6.1.7600.16385
    puiapi.dll    C:\Windows\System32\puiapi.dll    6.1.7600.16385
    printui.dll    C:\Windows\System32\printui.dll    6.1.7601.17514
    puiobj.dll    C:\Windows\System32\puiobj.dll    6.1.7601.17514
    NetworkExplorer.dll    C:\Windows\System32\NetworkExplorer.dll    6.1.7601.17514
    StructuredQuery.dll    C:\Windows\System32\StructuredQuery.dll    7.0.7601.17514
    NaturalLanguage6.dll    C:\Windows\System32\NaturalLanguage6.dll    6.1.7601.17514
    NLSData0009.dll    C:\Windows\System32\NLSData0009.dll    6.1.7600.16385
    NLSLexicons0009.dll    C:\Windows\System32\NLSLexicons0009.dll    6.1.7600.16385
    thumbcache.dll    C:\Windows\System32\thumbcache.dll    6.1.7601.17514
    psapi.dll    C:\Windows\System32\psapi.dll    6.1.7600.16385
    EhStorAPI.dll    C:\Windows\System32\EhStorAPI.dll    6.1.7601.17514
    SearchFolder.dll    C:\Windows\System32\SearchFolder.dll    6.1.7601.17514
    tquery.dll    C:\Windows\System32\tquery.dll    7.0.7601.17610
    msoshext.dll    C:\Program Files\Common Files\Microsoft Shared\OFFICE12\msoshext.dll    12.0.6600.1000
    msvcr80.dll    C:\Windows\winsxs\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_88e41e092fab0294\msvcr80.dll    8.0.50727.6195
    msxml5.dll    C:\Program Files\Common Files\Microsoft Shared\OFFICE11\msxml5.dll    5.20.1103.0
    sbdrop.dll    C:\Program Files\Windows Sidebar\sbdrop.dll    6.1.7600.16385

    Thursday, June 12, 2014 7:55 PM

All replies

  • Crash dump on your hard disk is of little help as it is out of local forum reach. Place dump file on OneDrive or similat public storage and share the URL.

    Ther is something similat in there two computers, possibly an application that is causing trobles. Use Process Monitor and Process Explorer from Sysinternals to pinpoint the cause.

    Error code in you listing means "access is denied".

    Regards

    Milos

    Thursday, June 12, 2014 10:15 PM
  • looks like a serious problem

    might need to use a spare disk and a clean install of windows and check the hardware closely


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    Place your rig specifics into your signature like I have, makes it 100x easier to understand!

    Hardcore Games Legendary is the Only Way to Play!

    Thursday, June 12, 2014 10:20 PM
  • Hi Milos,

    Here is a link to one of the dmp files

    https://onedrive.live.com/redir?resid=8B8112F32B9F4B0E!171&authkey=!ABiSVBRXL1y1IXk&ithint=file%2c.zip

    Thursday, June 12, 2014 10:41 PM
  • Hi Milos,

    Were you able to access the file I posted on Thursday?

    Best,

    Dow

    Monday, June 16, 2014 6:57 PM