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No Paired Icon in the bottom right of the S4B 2016 Professional Plus client after VDI connection RRS feed

  • Question

  • After doing RDWeb https://server FQDN/RDWeb, I can login and connect my skype for business client but cannot see any green icon right bottom below. I can see this log on my windows 10 client available in this location: C:\Users\USERNAME\AppData\Local\Microsoft\Office\15.0\Lync\Tracing

    03/29/2018|14:25:39.438 2700:EE8 INFO  :: Initialization flags (100)
    03/29/2018|14:25:39.591 2700:EE8 TRACE :: CUccMediaManagerEventAdapter::Initialize Start Initialize message handler(...)
    03/29/2018|14:25:39.591 2700:EE8 TRACE :: CUccMediaManagerEventAdapter::Initialize End Initialize message handler(...)
    03/29/2018|14:25:39.591 2700:EE8 INFO  :: MediaManager found 2 devices
    03/29/2018|14:25:39.591 2700:EE8 INFO  :: Function: CUccAudioMediaDevice::InternalInitialize
    03/29/2018|14:25:39.591 2700:EE8 ERROR :: HRESULT API failed: 80004005 = hr. ParsePidVidMi
    03/29/2018|14:25:39.591 2700:EE8 INFO  :: CUccAudioMediaDevice::InternalInitialize - DisplayName set to  
    03/29/2018|14:25:39.791 2700:EE8 INFO  :: Function: CUccVideoMediaDevice::InternalInitialize
    03/29/2018|14:25:39.791 2700:EE8 ERROR :: HRESULT API failed: 80004005 = hr. ParsePidVidMi
    03/29/2018|14:25:39.791 2700:EE8 INFO  :: CUccVideoMediaDevice::InternalInitialize - ManyCam Virtual Webcam camera with no special marks
    03/29/2018|14:25:39.791 2700:EE8 INFO  :: CUccMediaDeviceManager::UpdateTelDeviceAdded - Checking if PnpName \\?\UnknownPnpName#{3.0.0.00000003}.{6C26BA7D-F0B2-4225-B422-8168C5261E45}# has EndpointID or not
    03/29/2018|14:25:39.791 2700:EE8 INFO  :: CUccMediaDeviceManager::UpdateTelDeviceAdded - Found endpointID. PnpName without EndpointID is \\?\UnknownPnpName#
    03/29/2018|14:25:39.791 2700:EE8 ERROR :: CUccMediaDeviceManager::LoadCustomTelephonyDeviceCollection: HRESULT failed: 80070002 = hr. Audio capture
    03/29/2018|14:25:39.791 2700:EE8 ERROR :: CUccMediaDeviceManager::LoadCustomTelephonyDeviceCollection: HRESULT failed: 80070002 = hr. Audio capture
    03/29/2018|14:25:39.791 2700:EE8 WARN  :: We did not find device based on Name and Moniker match. Let's try to find device based on only name match
    03/29/2018|14:25:39.791 2700:EE8 INFO  :: Function: CUccMediaDeviceManager::GetBoolProperty
    03/29/2018|14:25:39.791 2700:EE8 TRACE :: Condition failed with 80ee0058: 'spProperty.IsValid()'
    03/29/2018|14:25:39.791 2700:EE8 INFO  :: Function: CUccMediaDeviceManager::GetBoolProperty
    03/29/2018|14:25:39.791 2700:EE8 TRACE :: Condition failed with 80ee0058: 'spProperty.IsValid()'
    03/29/2018|14:25:39.791 2700:EE8 INFO  :: Function: CUccMediaDeviceManager::GetBoolProperty
    03/29/2018|14:25:39.791 2700:EE8 TRACE :: Condition failed with 80ee0058: 'spProperty.IsValid()'
    03/29/2018|14:25:39.791 2700:EE8 INFO  :: Function: CUccMediaDeviceManager::GetBoolProperty
    03/29/2018|14:25:39.791 2700:EE8 TRACE :: Condition failed with 80ee0058: 'spProperty.IsValid()'
    03/29/2018|14:25:39.791 2700:EE8 INFO  :: Function: CUccMediaDeviceManager::GetBoolProperty
    03/29/2018|14:25:39.791 2700:EE8 TRACE :: Condition failed with 80ee0058: 'spProperty.IsValid()'
    03/29/2018|14:25:39.791 2700:EE8 INFO  :: Function: CUccMediaDeviceManager::GetBoolProperty
    03/29/2018|14:25:39.791 2700:EE8 TRACE :: Condition failed with 80ee0058: 'spProperty.IsValid()'
    03/29/2018|14:25:39.791 2700:EE8 INFO  :: CUccMediaDeviceManager::FireDeviceChanged - Default device changed to <Remote Audio> for category=3 media=1 direction=2 reason=2
    03/29/2018|14:25:39.791 2700:EE8 INFO  :: CUccMediaDeviceManager::FireDeviceChanged - Selected device changed to <Remote Audio> for category=3 media=1 direction=2 reason=2
    03/29/2018|14:25:39.791 2700:EE8 INFO  :: CUccMediaDeviceManager::FireDeviceChanged - Default device changed to <ManyCam Virtual Webcam> for category=0 media=2 direction=1 reason=2
    03/29/2018|14:25:39.791 2700:EE8 INFO  :: CUccMediaDeviceManager::FireDeviceChanged - Selected device changed to <ManyCam Virtual Webcam> for category=0 media=2 direction=1 reason=2
    03/29/2018|14:25:39.791 2700:EE8 TRACE :: SipStackGlobalInit - Doing WSAStatusup(1,1)
    03/29/2018|14:25:39.791 2700:EE8 TRACE :: SipStackGlobalInit - WsaData fields: wsaVersion=1.1(0x101), wVersion=1.1(0x101), wHighVersion=2.2(0x202)
    03/29/2018|14:25:39.791 2700:EE8 INFO  :: ProxyMessageHandler::Initialize: ProxyMessageHandler Initialized
    03/29/2018|14:25:39.791 2700:EE8 TRACE :: client[000001561AD67790] new sipStack[000001561AEFB090]
    03/29/2018|14:25:39.791 2700:EE8 INFO  :: SIP_STACK::QueryPlatformAuthCaps ProtocolsFromPlatform=0x2f
    03/29/2018|14:25:39.791 2700:EE8 WARN  :: CUccPlatform::EnableTracing: tracing is already enabled


    • Edited by D1109 Friday, April 20, 2018 6:18 AM
    Thursday, March 29, 2018 11:32 AM

All replies

  • On VDI server i.e. windows server 2012 R2, I get this in log

    03/29/2018|14:25:46.988 19CC:2CB0 INFO  :: Initialization flags (100)
    03/29/2018|14:25:47.121 19CC:2CB0 TRACE :: CUccMediaManagerEventAdapter::Initialize Start Initialize message handler(...)
    03/29/2018|14:25:47.121 19CC:2CB0 TRACE :: CUccMediaManagerEventAdapter::Initialize End Initialize message handler(...)
    03/29/2018|14:25:47.122 19CC:2CB0 INFO  :: MediaManager found 0 devices
    03/29/2018|14:25:47.123 19CC:2CB0 ERROR :: CUccMediaDeviceManager::LoadCustomTelephonyDeviceCollection: HRESULT failed: 80070002 = hr. Audio capture
    03/29/2018|14:25:47.123 19CC:2CB0 ERROR :: CUccMediaDeviceManager::LoadCustomTelephonyDeviceCollection: HRESULT failed: 80070002 = hr. Audio capture
    03/29/2018|14:25:47.123 19CC:2CB0 WARN  :: We did not find device based on Name and Moniker match. Let's try to find device based on only name match
    03/29/2018|14:25:47.123 19CC:2CB0 INFO  :: Function: CUccMediaDeviceManager::GetBoolProperty
    03/29/2018|14:25:47.123 19CC:2CB0 TRACE :: Condition failed with 80ee0058: 'spProperty.IsValid()'
    03/29/2018|14:25:47.123 19CC:2CB0 INFO  :: Function: CUccMediaDeviceManager::GetBoolProperty
    03/29/2018|14:25:47.123 19CC:2CB0 TRACE :: Condition failed with 80ee0058: 'spProperty.IsValid()'
    03/29/2018|14:25:47.123 19CC:2CB0 INFO  :: Function: CUccMediaDeviceManager::GetBoolProperty
    03/29/2018|14:25:47.123 19CC:2CB0 TRACE :: Condition failed with 80ee0058: 'spProperty.IsValid()'
    03/29/2018|14:25:47.123 19CC:2CB0 INFO  :: Function: CUccMediaDeviceManager::GetBoolProperty
    03/29/2018|14:25:47.123 19CC:2CB0 TRACE :: Condition failed with 80ee0058: 'spProperty.IsValid()'
    03/29/2018|14:25:47.123 19CC:2CB0 INFO  :: Function: CUccMediaDeviceManager::GetBoolProperty
    03/29/2018|14:25:47.123 19CC:2CB0 TRACE :: Condition failed with 80ee0058: 'spProperty.IsValid()'
    03/29/2018|14:25:47.126 19CC:2CB0 TRACE :: SipStackGlobalInit - Doing WSAStatusup(1,1)
    03/29/2018|14:25:47.126 19CC:2CB0 TRACE :: SipStackGlobalInit - WsaData fields: wsaVersion=1.1(0x101), wVersion=1.1(0x101), wHighVersion=2.2(0x202)
    03/29/2018|14:25:47.126 19CC:2CB0 INFO  :: ProxyMessageHandler::Initialize: ProxyMessageHandler Initialized
    03/29/2018|14:25:47.126 19CC:2CB0 TRACE :: client[000000847E22C410] new sipStack[000000847E4BAAF0]
    03/29/2018|14:25:47.132 19CC:2CB0 INFO  :: SIP_STACK::QueryPlatformAuthCaps ProtocolsFromPlatform=0x2f
    03/29/2018|14:25:47.133 19CC:2CB0 WARN  :: CUccPlatform::EnableTracing: tracing is already enabled
    03/29/2018|14:25:47.163 19CC:18E0 INFO  :: IMediaPlatformNotify::DevicePnpEvent(), DeviceAdded: 1, MediaDevice: 000000847E4C20C0, MediaType: 65536, MediaDirection 1, Description: Remote Audio
    03/29/2018|14:25:47.163 19CC:18E0 INFO  :: IMediaPlatformNotify::DevicePnpEvent(), DeviceAdded: 1, MediaDevice: 000000847E4C2040, MediaType: 65536, MediaDirection 2, Description: Remote Audio
    03/29/2018|14:25:47.232 19CC:2CB0 INFO  :: Crop=2 
    03/29/2018|14:25:47.251 19CC:2CB0 INFO  :: Function: CUccAudioMediaDevice::InternalInitialize
    03/29/2018|14:25:47.251 19CC:2CB0 ERROR :: HRESULT API failed: 80004005 = hr. ParsePidVidMi
    03/29/2018|14:25:47.251 19CC:2CB0 INFO  :: CUccAudioMediaDevice::InternalInitialize - DisplayName set to  
    03/29/2018|14:25:47.280 19CC:2CB0 INFO  :: CUccMediaDeviceManager::DeviceAdded - Device was added: id=2118852768 name=[Remote Audio]
    03/29/2018|14:25:47.280 19CC:2CB0 INFO  :: CUccMediaDeviceManager::UpdateTelDeviceAdded - Checking if PnpName \\?\UnknownPnpName#{3.0.1.00000003}.{A3ED9185-1E02-411C-B11B-05D92F25CEF4}# has EndpointID or not
    03/29/2018|14:25:47.280 19CC:2CB0 INFO  :: CUccMediaDeviceManager::UpdateTelDeviceAdded - Found endpointID. PnpName without EndpointID is \\?\UnknownPnpName#
    03/29/2018|14:25:47.281 19CC:2CB0 WARN  :: We did not find device based on Name and Moniker match. Let's try to find device based on only name match
    03/29/2018|14:25:47.281 19CC:2CB0 TRACE :: CUccMediaDeviceManager::InitializeVolumeForDevice: Volume for the new deviceid = Remote Audio, was already found in registry, not updating
    03/29/2018|14:25:47.281 19CC:2CB0 INFO  :: Function: CUccMediaDeviceManager::GetBoolProperty
    03/29/2018|14:25:47.281 19CC:2CB0 TRACE :: Condition failed with 80ee0058: 'spProperty.IsValid()'
    03/29/2018|14:25:47.281 19CC:2CB0 INFO  :: Function: CUccMediaDeviceManager::GetBoolProperty
    03/29/2018|14:25:47.281 19CC:2CB0 TRACE :: Condition failed with 80ee0058: 'spProperty.IsValid()'
    03/29/2018|14:25:47.281 19CC:2CB0 INFO  :: Function: CUccMediaDeviceManager::GetBoolProperty
    03/29/2018|14:25:47.281 19CC:2CB0 TRACE :: Condition failed with 80ee0058: 'spProperty.IsValid()'
    03/29/2018|14:25:47.281 19CC:2CB0 TRACE :: CUccMediaManagerEventAdapter::OnMediaPlatformEvent - Processed MPEMT_DevicePnpEvent for 2116208544l.
    03/29/2018|14:25:47.281 19CC:2CB0 TRACE :: CUccMediaManagerEventAdapter::OnMessage - Processed WM_MMGR_PLATFORM_EVENT.
    03/29/2018|14:25:47.281 19CC:2CB0 INFO  :: Function: CUccAudioMediaDevice::InternalInitialize
    03/29/2018|14:25:47.281 19CC:2CB0 ERROR :: HRESULT API failed: 80004005 = hr. ParsePidVidMi
    03/29/2018|14:25:47.281 19CC:2CB0 INFO  :: CUccAudioMediaDevice::InternalInitialize - DisplayName set to  
    03/29/2018|14:25:47.299 19CC:2CB0 INFO  :: CUccMediaDeviceManager::DeviceAdded - Device was added: id=2119555648 name=[Remote Audio]
    03/29/2018|14:25:47.299 19CC:2CB0 INFO  :: CUccMediaDeviceManager::UpdateTelDeviceAdded - Checking if PnpName \\?\UnknownPnpName#{3.0.0.00000003}.{6C26BA7D-F0B2-4225-B422-8168C5261E45}# has EndpointID or not
    03/29/2018|14:25:47.299 19CC:2CB0 INFO  :: CUccMediaDeviceManager::UpdateTelDeviceAdded - Found endpointID. PnpName without EndpointID is \\?\UnknownPnpName#
    03/29/2018|14:25:47.299 19CC:2CB0 WARN  :: We did not find device based on Name and Moniker match. Let's try to find device based on only name match
    03/29/2018|14:25:47.299 19CC:2CB0 INFO  :: CUccMediaDeviceManager::FireTelephonyDeviceCollectionChanged - Telephony device was added type=0x8 name=<[Remote Audio], [Remote Audio]>
    03/29/2018|14:25:47.299 19CC:2CB0 TRACE :: CUccMediaDeviceManager::InitializeVolumeForDevice: Volume for the new deviceid = Remote Audio, was already found in registry, not updating
    03/29/2018|14:25:47.299 19CC:2CB0 TRACE :: CUccMediaDeviceManager::InitializeVolumeForDevice: Volume for the new deviceid = Remote Audio, was already found in registry, not updating
    03/29/2018|14:25:47.299 19CC:2CB0 INFO  :: Function: CUccMediaDeviceManager::GetBoolProperty
    03/29/2018|14:25:47.299 19CC:2CB0 TRACE :: Condition failed with 80ee0058: 'spProperty.IsValid()'
    03/29/2018|14:25:47.299 19CC:2CB0 INFO  :: Function: CUccMediaDeviceManager::GetBoolProperty
    03/29/2018|14:25:47.299 19CC:2CB0 TRACE :: Condition failed with 80ee0058: 'spProperty.IsValid()'
    03/29/2018|14:25:47.299 19CC:2CB0 INFO  :: Function: CUccMediaDeviceManager::GetBoolProperty
    03/29/2018|14:25:47.299 19CC:2CB0 TRACE :: Condition failed with 80ee0058: 'spProperty.IsValid()'
    03/29/2018|14:25:47.299 19CC:2CB0 INFO  :: Function: CUccMediaDeviceManager::GetBoolProperty
    03/29/2018|14:25:47.299 19CC:2CB0 TRACE :: Condition failed with 80ee0058: 'spProperty.IsValid()'
    03/29/2018|14:25:47.299 19CC:2CB0 INFO  :: CUccMediaDeviceManager::FireDeviceChanged - Default device changed to <Remote Audio> for category=2 media=1 direction=1 reason=2
    03/29/2018|14:25:47.299 19CC:2CB0 INFO  :: CUccMediaDeviceManager::FireDeviceChanged - Selected device changed to <Remote Audio> for category=2 media=1 direction=1 reason=2
    03/29/2018|14:25:47.299 19CC:2CB0 INFO  :: CUccMediaDeviceManager::FireDeviceChanged - Default device changed to <Remote Audio> for category=2 media=1 direction=2 reason=2
    03/29/2018|14:25:47.299 19CC:2CB0 INFO  :: CUccMediaDeviceManager::FireDeviceChanged - Selected device changed to <Remote Audio> for category=2 media=1 direction=2 reason=2
    03/29/2018|14:25:47.299 19CC:2CB0 INFO  :: CUccMediaDeviceManager::FireTelephonyDeviceChanged - Default telephony device changed to type=0x8 name=<[Remote Audio], [Remote Audio]>
    03/29/2018|14:25:47.300 19CC:2CB0 INFO  :: CUccMediaDeviceManager::FireTelephonyDeviceChanged - Selected telephony device changed to type=0x8 name=<[Remote Audio], [Remote Audio]>
    03/29/2018|14:25:47.300 19CC:2CB0 INFO  :: CUccMediaDeviceManager::FireDeviceChanged - Default device changed to <Remote Audio> for category=3 media=1 direction=2 reason=2
    03/29/2018|14:25:47.300 19CC:2CB0 INFO  :: CUccMediaDeviceManager::FireDeviceChanged - Selected device changed to <Remote Audio> for category=3 media=1 direction=2 reason=2
    03/29/2018|14:25:47.300 19CC:2CB0 TRACE :: CUccMediaManagerEventAdapter::OnMediaPlatformEvent - Processed MPEMT_DevicePnpEvent for 2116208544l.
    03/29/2018|14:25:47.300 19CC:2CB0 TRACE :: CUccMediaManagerEventAdapter::OnMessage - Processed WM_MMGR_PLATFORM_EVENT.
    03/29/2018|14:25:47.534 19CC:2CB0 INFO  :: CUccServerEndpoint::Initialize - Using the compression Setting from Regkey(Default is UCCSCS_ALWAYS_ENABLED): 1
    03/29/2018|14:25:47.534 19CC:2CB0 INFO  :: CUccServerEndpoint::Initialize - This endpoint is  sharing presentity data.
    03/29/2018|14:25:47.534 19CC:2CB0 INFO  :: CUccEndpoint::put_TelephonyTypewrite - Set TTY enabled to false
    03/29/2018|14:25:47.535 19CC:2CB0 INFO  :: UCCP:ClientAllowedAuthProts0x1000c
    03/29/2018|14:25:47.536 19CC:2CB0 INFO  :: CUccServerSignalingSettings::put_AllowedHttpProxyAuthenticationModes set auth modes 0x3f
    03/29/2018|14:25:47.536 19CC:2CB0 INFO  :: CUccDnsResolverManager::Start MR-INFO - [0000008409F61440] DNS resolver manager started
    03/29/2018|14:25:47.536 19CC:2CB0 INFO  :: UCCP:NegotiatedAuthProt0x0
    03/29/2018|14:25:47.536 19CC:2CB0 INFO  :: UCCP:ServerAuthProts0x0
    03/29/2018|14:25:47.536 19CC:2CB0 INFO  :: CUccPrincipalServerEndpoint::GetSipProviderProfile - Found no http proxy creds
    03/29/2018|14:25:47.536 19CC:2CB0 INFO  :: SIP_ENDPOINT::SetSipAuthBroker (0000008409E90AB0) _IUccSipAuthBroker(0x0000000000000000)
    03/29/2018|14:25:47.536 19CC:2CB0 INFO  :: UCCP:ServerAuthProts0x0
    03/29/2018|14:25:47.536 19CC:2CB0 INFO  :: SIP_AUTH(9e91198) PrepareAuth at state: 0
    03/29/2018|14:25:47.536 19CC:2CB0 INFO  :: SIP_REGISTER:State (0) => (1)
    03/29/2018|14:25:47.536 19CC:2CB0 INFO  :: Outgoing 0000008409F5C500-<sip:djain@scalerslab.local>, local=(null)
    03/29/2018|14:25:47.537 19CC:2CB0 TRACE :: SIP_MSG_PROCESSOR::ResolveSipUrlAndSetRequestDestination no open connection for pszDest s4bpoolQA.scalerslab.local:0
    03/29/2018|14:25:47.537 19CC:2CB0 INFO  :: Function: StringToSockAddress
    03/29/2018|14:25:47.537 19CC:2CB0 ERROR :: HRESULT failed: 80072726 = HRESULT_FROM_WIN32(::ShimWSAGetLastError()) . Failed to convert string IP to SOCKADDR
    03/29/2018|14:25:47.537 19CC:2CB0 INFO  :: Created Async workitem 0000008409F5DA88, txn timeout 0, time sensitive 0, txn (0000000000000000)
    03/29/2018|14:25:47.537 19CC:2CB0 INFO  :: Out trxn corr-id (0000008409C66A50)
    03/29/2018|14:25:47.537 19CC:2CB0 INFO  :: SIP_MSG_PROCESSOR::ShimGetLocalConnectionAddrSubnet get loca IP address returned NULL
    03/29/2018|14:25:47.537 19CC:2CB0 INFO  :: SIP_MSG_PROCESSOR::GetSubnetHeader Invalid subnet -1
    03/29/2018|14:25:47.537 19CC:2CB0 INFO  :: REGISTER_CONTEXT(9f5c500) SetAndNotify Recv(4) at State (0)
    03/29/2018|14:25:47.537 19CC:2CB0 INFO  :: REGISTER_CONTEXT:State (0) => (4)
    03/29/2018|14:25:47.537 19CC:36F0 INFO  :: Function: StringToSockAddress
    03/29/2018|14:25:47.538 19CC:36F0 ERROR :: HRESULT failed: 80072726 = HRESULT_FROM_WIN32(::ShimWSAGetLastError()) . Failed to convert string IP to SOCKADDR
    03/29/2018|14:25:47.539 19CC:2CB0 TRACE :: SIP_MSG_PROCESSOR::OnDnsResolutionComplete[0000008409F5C500] Entered host s4bpoolQA.scalerslab.local
    03/29/2018|14:25:47.539 19CC:2CB0 TRACE :: SIP_MSG_PROCESSOR::OnDnsResolutionComplete get DNS result server: s4bpoolQA.scalerslab.local IP: 10.128.168.26:5061 
    03/29/2018|14:25:47.539 19CC:2CB0 TRACE :: SIP_MSG_PROCESSOR::OnDnsResolutionComplete get DNS result server: s4bpoolQA.scalerslab.local IP: 10.128.168.25:5061 
    03/29/2018|14:25:47.539 19CC:2CB0 INFO  :: Use proxy server cache:1
    03/29/2018|14:25:47.539 19CC:2CB0 INFO  :: Remote Addr: 10.128.168.26
    03/29/2018|14:25:47.539 19CC:2CB0 INFO  :: Verification Flags: 1
    03/29/2018|14:25:47.539 19CC:2CB0 INFO  :: Interface Index: 12
    03/29/2018|14:25:47.539 19CC:2CB0 INFO  :: Interface Type: 0
    03/29/2018|14:25:47.543 19CC:2CB0 INFO  :: GetAdaptersAddresses Succeeded.
    03/29/2018|14:25:47.543 19CC:2CB0 INFO  :: Identified local Ipv4 address: 10.128.168.60
    03/29/2018|14:25:47.543 19CC:2CB0 INFO  :: Found local routable Ipv4 address for SIP proxy server from proxy address list
    03/29/2018|14:25:47.543 19CC:2CB0 INFO  :: SockMgr: Create New Connection:DestName:(s4bpoolQA.scalerslab.local)DestPort:(5061)Transport:(2)httpTunnel:(0)TLS RemotePrincipalName:(s4bpoolQA.scalerslab.local)
    03/29/2018|14:25:47.543 19CC:2CB0 TRACE :: DestAddr :10.128.168.26:5061

    03/29/2018|14:25:47.543 19CC:2CB0 TRACE :: CSIPTransportLayer::CSIPTransportLayer - [0x0000008409F45D20]
    03/29/2018|14:25:47.543 19CC:2CB0 TRACE :: CSIPTransportLayerNotify::CSIPTransportLayerNotify - [0x0000008409F45D30]
    03/29/2018|14:25:47.543 19CC:2CB0 TRACE :: SSIPTransportContext::SSIPTransportContext - [0x0000008409F45D88]
    03/29/2018|14:25:47.543 19CC:2CB0 TRACE :: SSIPTransportContext::SSIPTransportContext - [0x0000008479C4E230]
    03/29/2018|14:25:47.543 19CC:2CB0 ERROR :: CSIPClientConnection::AttachLyntrix no instance of CLyntrixClient
    03/29/2018|14:25:47.543 19CC:2CB0 ERROR :: CSIPClientConnection::Initialize AttachLyntrix failed hr=80004005
    03/29/2018|14:25:47.543 19CC:2CB0 TRACE :: CSIPTransportLayer::CSIPTransportLayer - [0x0000008409E2B090]
    03/29/2018|14:25:47.543 19CC:2CB0 TRACE :: CSIPTransportLayerNotify::CSIPTransportLayerNotify - [0x0000008409E2B0A0]
    03/29/2018|14:25:47.543 19CC:2CB0 TRACE :: CSIPAsyncSocket::CSIPAsyncSocket - [0x0000008409E2B090]
    03/29/2018|14:25:47.543 19CC:2CB0 TRACE :: CSIPAsyncSocket::Initialize - [0x0000008409E2B090]
    03/29/2018|14:25:47.543 19CC:2CB0 TRACE :: CSIPTransportLayer::CSIPTransportLayer - [0x0000008403D90F10]
    03/29/2018|14:25:47.543 19CC:2CB0 TRACE :: CSIPTransportLayerNotify::CSIPTransportLayerNotify - [0x0000008403D90F20]
    03/29/2018|14:25:47.543 19CC:2CB0 TRACE :: CSIPTransportLayerSecurity::CSIPTransportLayerSecurity - [0x0000008403D90F10]
    03/29/2018|14:25:47.543 19CC:2CB0 TRACE :: CSIPTransportLayer::CSIPTransportLayer - [0x00000084038961E0]
    03/29/2018|14:25:47.543 19CC:2CB0 TRACE :: CSIPTransportLayerNotify::CSIPTransportLayerNotify - [0x00000084038961F0]
    03/29/2018|14:25:47.543 19CC:2CB0 TRACE :: CSIPCompression::CSIPCompression - [0x00000084038961E0]
    03/29/2018|14:25:47.543 19CC:2CB0 INFO  :: CSIPCompressor::Initialize - Compression setting 1, threshold 128000, timeout 5000
    03/29/2018|14:25:47.543 19CC:2CB0 TRACE :: CSIPTransportLayerNotify::CSIPTransportLayerNotify - [0x0000008409D3AE10]
    03/29/2018|14:25:47.543 19CC:2CB0 TRACE :: CSIPMessageCollator::CSIPMessageCollator - [0x0000008409D3AE10]
    03/29/2018|14:25:47.543 19CC:2CB0 INFO  :: CAsyncSocketWin32::Connect 0000008409EC9300 connecting(async) window 00000000000B0084 socket:1d8c DestAddr:10.128.168.26:5061
    03/29/2018|14:25:47.543 19CC:2CB0 ERROR :: CSIPAsyncSocket::Connect: HRESULT API failed: 80072733 = hr
    03/29/2018|14:25:47.543 19CC:2CB0 TRACE :: SSIPTransportContext::~SSIPTransportContext - [0x0000008479C4E230]
    03/29/2018|14:25:47.543 19CC:2CB0 INFO  :: deleting Async workitem 0000008409F5DA88
    03/29/2018|14:25:47.545 19CC:2CB0 TRACE :: CSIPAsyncSocket::SetLocalAddr - [0x0000008409E2B090]
    03/29/2018|14:25:47.545 19CC:2CB0 TRACE :: CSIPAsyncSocket::SetRemoteAddr - [0x0000008409E2B090]
    03/29/2018|14:25:47.545 19CC:2CB0 TRACE :: CSIPAsyncSocket::SetNetworkId - [0x0000008409E2B090]
    03/29/2018|14:25:47.545 19CC:2CB0 TRACE :: CSIPAsyncSocket::SetLocalIPv4AddressAndSubnet - [0x0000008409E2B090]
    03/29/2018|14:25:47.545 19CC:2CB0 INFO  :: Created Async workitem 0000008409E2B150, txn timeout 0, time sensitive 0, txn (0000000000000000)
    03/29/2018|14:25:47.545 19CC:2CB0 TRACE :: Async work item posted for TLS negotiation: this 0000008403D90F10
    03/29/2018|14:25:47.552 19CC:2CB0 TRACE :: CSIPAsyncSocket::Send this 0000008409E2B090, sending pbSendBuf 00000084039C2680, dwSendBufSize = 191
    03/29/2018|14:25:47.552 19CC:2CB0 TRACE :: CSIPAsyncSocket::SendHelper - [0x0000008409E2B090]
    03/29/2018|14:25:47.552 19CC:2CB0 TRACE :: CAsyncSocketWin32::Send this 0000008409EC9300, pbSendBuf 00000084039C2680, dwSendBufSize = 191, dwBytesSent = 191
    03/29/2018|14:25:47.552 19CC:2CB0 INFO  :: deleting Async workitem 0000008409E2B150
    03/29/2018|14:25:47.554 19CC:2CB0 TRACE :: CSIPTransportLayerNotify::OnRecv - [0x0000008409E2B0A0]
    03/29/2018|14:25:47.554 19CC:2CB0 INFO  :: Created Async workitem 0000008409E2BA50, txn timeout 0, time sensitive 0, txn (0000000000000000)
    03/29/2018|14:25:47.554 19CC:2CB0 TRACE :: Async work item posted for TLS negotiation: this 0000008403D90F10
    03/29/2018|14:25:47.672 19CC:2CB0 TRACE :: CSIPAsyncSocket::Send this 0000008409E2B090, sending pbSendBuf 00000084039C2680, dwSendBufSize = 189
    03/29/2018|14:25:47.672 19CC:2CB0 TRACE :: CSIPAsyncSocket::SendHelper - [0x0000008409E2B090]
    03/29/2018|14:25:47.672 19CC:2CB0 TRACE :: CAsyncSocketWin32::Send this 0000008409EC9300, pbSendBuf 00000084039C2680, dwSendBufSize = 189, dwBytesSent = 189
    03/29/2018|14:25:47.672 19CC:2CB0 INFO  :: deleting Async workitem 0000008409E2BA50
    03/29/2018|14:25:47.674 19CC:2CB0 TRACE :: CSIPTransportLayerNotify::OnRecv - [0x0000008409E2B0A0]
    03/29/2018|14:25:47.674 19CC:2CB0 INFO  :: Created Async workitem 0000008409E2CDD0, txn timeout 0, time sensitive 0, txn (0000000000000000)
    03/29/2018|14:25:47.674 19CC:2CB0 TRACE :: Async work item posted for TLS negotiation: this 0000008403D90F10
    03/29/2018|14:25:47.675 19CC:36F0 TRACE :: SECURE_SOCKET: security negotiation has completed successfully
    03/29/2018|14:25:47.675 19CC:36F0 TRACE :: SECURE_SOCKET: stream sizes: header 21 trailer 64 max message 16384 buffers 4 block size 16
    03/29/2018|14:25:47.676 19CC:2CB0 INFO  :: CSIPTransportLayerSecurity::OnTlsNegotiationComplete (0000008403D90F10) successful. Raising OnConnect with S_OK
    03/29/2018|14:25:47.676 19CC:2CB0 INFO  :: CSIPCompressor::StartCompressionNegotiation - Link test not yet performed, checking compression settings configured by core
    03/29/2018|14:25:47.676 19CC:2CB0 INFO  :: CSIPCompressor::StartCompressionNegotiation - Compression requested - beginning negotiation.
    03/29/2018|14:25:47.676 19CC:2CB0 INFO  :: Sending Packet - 10.128.168.26:5061 (From Local Address: 10.128.168.60:59138) 358 bytes:
    03/29/2018|14:25:47.676 19CC:2CB0 INFO  :: NEGOTIATE sip:10.128.168.26:5061 SIP/2.0

    Via: SIP/2.0/TLS 10.128.168.60:59138

    CSeq: 1 NEGOTIATE

    Call-ID: 0c77c0f55a52476d93496fa19cd0e58f

    From: <sip:10.128.168.60:59138>;tag=396e687a9b7e4cb3a6358f89a56dc0ad

    To: <sip:10.128.168.26:5061>

    Require: ms-compression

    ms-negotiate-data: LZ77-8K

    Supported: NewNegotiate

    Max-Forwards: 0

    Content-Length: 0

    Thursday, March 29, 2018 11:40 AM
  • Hi D1109,

    Could you give me more information about the “green icon” ,you cannot see contact’s available status like the following screenshot .If not ,please give me a screenshot about this

    Based on your log 03/29/2018|14:25:39.791 2700:EE8 ERROR :: CUccMediaDeviceManager::LoadCustomTelephonyDeviceCollection: HRESULT failed: 80070002 = hr. Audio capture
    03/29/2018|14:25:39.791 2700:EE8 WARN  :: We did not find device based on Name and Moniker match. Let's try to find device based on only name match ,SFB client cannot find the audio device ,Do you have any audio device?if you have ,please test audio device in this page.


    Best Regards,
    Leon Lu


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    Friday, March 30, 2018 8:02 AM
  • Hi Leon,

    My account is not yet verified,so not able to attach any image or link. Is their any other way I can share the screenshot.

    Friday, March 30, 2018 9:46 AM
  • https://answers.microsoft.com/en-us/msoffice/forum/msoffice_sfb-mso_win10-mso_o365b/no-green-icon-displayed-on-skype-for-business-2016/6541278d-ee60-423f-abb5-e77cfa7178c3?tm=1522404213194

    Please click on this link to view the screenshot

    • Edited by D1109 Friday, March 30, 2018 10:05 AM
    Friday, March 30, 2018 10:05 AM