Unusual behavior when trying to open a .msg file within a document library RRS feed

  • Question

  • We are running SP 2010 service pack 2

    We had a user who contacted us saying they were not able to open .msg files in their doc library. After playing with things a bit, two work around were found:

    * if the item is checked out, then clicking on it opens the file in outlook

    * if the doc library view is changed to explorer view, and the file is double clicked, the file opens in outlook.

    Is anyone aware of a reason why these extra steps are necessary?

    I don't see anything in the background info as to whether this is the case for all our users or only for some.

    Wednesday, February 19, 2014 1:22 PM

All replies

  • What is the behavior in a standard view if the item is *Not checked out? 
    Wednesday, February 19, 2014 1:36 PM
  • The user is prompted with a File Save dialog to provide a place for the file to be saved.
    Wednesday, February 19, 2014 2:31 PM