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Window 8 Desktop problems RRS feed

  • Question

  • We have a Lenovo Ultrabook with Windows 8.  When we press the desktop tile the screen goes into a loop with the desktop flashing on and off.  It keeps going through the process of starting desktop with the wireless bars and the keyboard icons on the bottom right.We can't access any of our desktop icons. It is not connecting to any of the wireless connections.  I can't get past the desktop screen!

    HELP!

    Monday, January 27, 2014 1:36 AM

Answers

  • Hi,

    Does the issue occur just after the installation or after some changes?

    Please try the follow step to see if it works:

    1.Open Task Manager by right-click on Taskbar and select Start Task Manager or by using keyboard shortcut "Ctrl+Shift+Esc".

    2.Click on More Details button and go to "Processes" tab.

    3.Now look for "Windows Explorer" process. As soon as you click on it, you'll get a new button "Restart" at the bottom-right corner of the window.

    4.You can also right-click on the process and select "Restart" option.

    If it doesn't work,please try the safe mode and clean boot mode to check the result.

    How to perform a clean boot to troubleshoot a problem in Windows 8.1, Windows 8, Windows 7, or Windows Vista

    http://support.microsoft.com/kb/929135

    Regards,


    Kelvin hsu
    TechNet Community Support

    Friday, January 31, 2014 12:42 PM

All replies

  • Is this a new Ultrabook? Are the drivers updated?

    Arnav Sharma | Facebook | Twitter Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Proposed as answer by arnavsharma Saturday, February 1, 2014 9:38 AM
    Monday, January 27, 2014 3:55 AM
  • Hi,

    Does the issue occur just after the installation or after some changes?

    Please try the follow step to see if it works:

    1.Open Task Manager by right-click on Taskbar and select Start Task Manager or by using keyboard shortcut "Ctrl+Shift+Esc".

    2.Click on More Details button and go to "Processes" tab.

    3.Now look for "Windows Explorer" process. As soon as you click on it, you'll get a new button "Restart" at the bottom-right corner of the window.

    4.You can also right-click on the process and select "Restart" option.

    If it doesn't work,please try the safe mode and clean boot mode to check the result.

    How to perform a clean boot to troubleshoot a problem in Windows 8.1, Windows 8, Windows 7, or Windows Vista

    http://support.microsoft.com/kb/929135

    Regards,


    Kelvin hsu
    TechNet Community Support

    Friday, January 31, 2014 12:42 PM