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Blue screen: PFN-LIST Corrupt on new laptop with Windows 7 RRS feed

  • Question

  • Hi recently bought a new HP ProBook 4520s with Windows 7. I have at least 1 blue screen (PFN-LIST Corrupt) per week. There is a file .dmp under Windows/minidumps, but I have no idea what to do.

    How can I upload the file so that someone can have a look at it?

    • Changed type Arthur Xie Friday, August 27, 2010 8:06 AM
    • Changed type Arthur Xie Friday, August 27, 2010 8:08 AM
    Wednesday, August 25, 2010 8:38 AM

Answers

  • You may boot in Clean Boot Mode as BSOD can be caused by programs that are running in kernel mode.

    Perform a clean startup to determine whether background programs are interfering with your game or program

    If the issue persists in Clean Boot Mode you can try to check the driver signature. To do so, in Start Search box enter sigverif.exe. Then click the start button in “File Signature Verification”. In the result list, please pick up *.sys files, rename one of them and then shut down or restart to check if the issue still occurs. If the issue persists, rename another *.sys file listed in the result of driver signature verifying, and check result again. By doing so we can determine which un-singed driver is the root cause.

    Another way is enable muni-dump and use Windbg. Please refer:

    How to read the small memory dump files that Windows creates for debugging

    You may paste the result in your next post for analyzing.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Arthur Xie Monday, August 30, 2010 2:16 AM
    Friday, August 27, 2010 8:08 AM
  • According to the dmp files there are two older versions of antivirus software installed, McAfee and Panda.

    Panda drivers are implicated in some of the crashes.

    Uninstall both of these products and see if the BSODs resolve.

    Afterward install one antivirus software using the latest version.

    Microsoft Security Essentials is a good choice is looking for a free av.

    • Marked as answer by Arthur Xie Monday, August 30, 2010 2:16 AM
    Friday, August 27, 2010 11:17 AM
  • Hi,

    the driver PavTPK.sys seems to be the cause:

    b32478e4 8261e116 00000000 00003020 206b6444 nt!ExAllocatePoolWithTag+0x12d
    WARNING: Stack unwind information not available. Following frames may be wrong.
    b32478f8 8261e155 00000000 00003020 b324791c PavTPK +0x3116
    b3247908 8261c8fd 00003020 b3247b64 00000000 PavTPK +0x3155
    b324791c 8261d8ba 00000002 b3247b64 8599b8c0 PavTPK +0x18fd
    b3247b14 83094187 bff251d0 00000488 b3247b64 PavTPK +0x28ba
    b3247b3c 83069bc6 bff251d0 00000488 82f54b08 nt!PsCallImageNotifyRoutines+0x62

    Image path: \??\C:\windows\system32\PavTPK.sys
        Image name: PavTPK.sys
        Timestamp:        Tue Sep 29 11:29:23 2009

    This driver belongs to Panda AntiVirus. Update it or remove it. Also remove McAfee, which is too old:

    mfehidk.sys  Wed May 06 17:31:21 2009

    Give MSE or Avira AntiVir (http://www.free-av.com/en/index.html) a try.

    Also update some older drivers:

    COMFiltr.sys Thu Jun 07 09:43:46 2007

    Afc.sys      Wed Feb 23 07:58:55 2005

    fnetmon.SYS  Thu Mar 27 19:02:59 2008

     


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Proposed as answer by Andre.Ziegler Friday, August 27, 2010 12:31 PM
    • Marked as answer by Arthur Xie Monday, August 30, 2010 2:16 AM
    Friday, August 27, 2010 12:31 PM
  • Do you mean that I have to update Panda itself, or the specific Panda driver (PavTPK)?
    update Panda, if it is the latest version, remove it.
    How do I update the drivers, e.g. COMFiltr.sys and Afc.Sys?
    make a right click on each driver and check for details about the manufacture and device and download the driver from the manufacture homepage.

    The anti-virus think just baffles me because I never installed McAfee, and Panda is the lastest version that I bought at a retailer and regulary updates. A McAfee trail version might have been preinstalled in my computer and maybe it did not uninstall probably.

    Please run this tool: http://service.mcafee.com/FAQDocument.aspx?id=TS100507 to remove McAfee.

    I would love to have an anti-virus that does not create problems. Are there any commercial versions that is a complete internet security that you can advise?

    Francois


    I'm using NOD32 and I like it. If you don't want to buy something use MSE or Avira AntiVir.

    André


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Arthur Xie Monday, August 30, 2010 2:16 AM
    Friday, August 27, 2010 9:14 PM

All replies

  • Hi,
    Please download memtest86+ [1], burn a new bootable CD (use a CD-RW if possible) from the ISO (download and use ImgBurn [2] to do this), reboot your PC and scan your RAM 4-5hours for errors. If you have no RAM errors, please copy the dmp files from the folder C:\Windows\Minidump first to your desktop, zip them and upload the zip file to your Skydrive [3] and post a link here, so that I can look at the dumps.

    André

    [1] http://www.memtest.org/download/4.10/memtest86+-4.10.iso.zip
    [2] http://www.imgburn.com/index.php?act=download
    [3] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Wednesday, August 25, 2010 1:23 PM
  • Hi Andre

    I ran the memtest for 11 hours and everything passed.

    I uploaded the dmp files as requested:

    http://cid-90c3b66afe79bd90.office.live.com/browse.aspx/DMP%20files?permissionsChanged=1&groupUpsell=0&sa=442653450

    Thanks

    Francois

    Friday, August 27, 2010 5:44 AM
  • You may boot in Clean Boot Mode as BSOD can be caused by programs that are running in kernel mode.

    Perform a clean startup to determine whether background programs are interfering with your game or program

    If the issue persists in Clean Boot Mode you can try to check the driver signature. To do so, in Start Search box enter sigverif.exe. Then click the start button in “File Signature Verification”. In the result list, please pick up *.sys files, rename one of them and then shut down or restart to check if the issue still occurs. If the issue persists, rename another *.sys file listed in the result of driver signature verifying, and check result again. By doing so we can determine which un-singed driver is the root cause.

    Another way is enable muni-dump and use Windbg. Please refer:

    How to read the small memory dump files that Windows creates for debugging

    You may paste the result in your next post for analyzing.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Arthur Xie Monday, August 30, 2010 2:16 AM
    Friday, August 27, 2010 8:08 AM
  • According to the dmp files there are two older versions of antivirus software installed, McAfee and Panda.

    Panda drivers are implicated in some of the crashes.

    Uninstall both of these products and see if the BSODs resolve.

    Afterward install one antivirus software using the latest version.

    Microsoft Security Essentials is a good choice is looking for a free av.

    • Marked as answer by Arthur Xie Monday, August 30, 2010 2:16 AM
    Friday, August 27, 2010 11:17 AM
  • Hi,

    the driver PavTPK.sys seems to be the cause:

    b32478e4 8261e116 00000000 00003020 206b6444 nt!ExAllocatePoolWithTag+0x12d
    WARNING: Stack unwind information not available. Following frames may be wrong.
    b32478f8 8261e155 00000000 00003020 b324791c PavTPK +0x3116
    b3247908 8261c8fd 00003020 b3247b64 00000000 PavTPK +0x3155
    b324791c 8261d8ba 00000002 b3247b64 8599b8c0 PavTPK +0x18fd
    b3247b14 83094187 bff251d0 00000488 b3247b64 PavTPK +0x28ba
    b3247b3c 83069bc6 bff251d0 00000488 82f54b08 nt!PsCallImageNotifyRoutines+0x62

    Image path: \??\C:\windows\system32\PavTPK.sys
        Image name: PavTPK.sys
        Timestamp:        Tue Sep 29 11:29:23 2009

    This driver belongs to Panda AntiVirus. Update it or remove it. Also remove McAfee, which is too old:

    mfehidk.sys  Wed May 06 17:31:21 2009

    Give MSE or Avira AntiVir (http://www.free-av.com/en/index.html) a try.

    Also update some older drivers:

    COMFiltr.sys Thu Jun 07 09:43:46 2007

    Afc.sys      Wed Feb 23 07:58:55 2005

    fnetmon.SYS  Thu Mar 27 19:02:59 2008

     


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Proposed as answer by Andre.Ziegler Friday, August 27, 2010 12:31 PM
    • Marked as answer by Arthur Xie Monday, August 30, 2010 2:16 AM
    Friday, August 27, 2010 12:31 PM
  • Thanks everyone for the effort!

    I'll give it a try.

    Do you mean that I have to update Panda itself, or the specific Panda driver (PavTPK)? How do I update the drivers, e.g. COMFiltr.sys and Afc.Sys?

    The anti-virus think just baffles me because I never installed McAfee, and Panda is the lastest version that I bought at a retailer and regulary updates. A McAfee trail version might have been preinstalled in my computer and maybe it did not uninstall probably.

    I would love to have an anti-virus that does not create problems. Are there any commercial versions that is a complete internet security that you can advise?

    Francois

    Friday, August 27, 2010 3:54 PM
  • Do you mean that I have to update Panda itself, or the specific Panda driver (PavTPK)?
    update Panda, if it is the latest version, remove it.
    How do I update the drivers, e.g. COMFiltr.sys and Afc.Sys?
    make a right click on each driver and check for details about the manufacture and device and download the driver from the manufacture homepage.

    The anti-virus think just baffles me because I never installed McAfee, and Panda is the lastest version that I bought at a retailer and regulary updates. A McAfee trail version might have been preinstalled in my computer and maybe it did not uninstall probably.

    Please run this tool: http://service.mcafee.com/FAQDocument.aspx?id=TS100507 to remove McAfee.

    I would love to have an anti-virus that does not create problems. Are there any commercial versions that is a complete internet security that you can advise?

    Francois


    I'm using NOD32 and I like it. If you don't want to buy something use MSE or Avira AntiVir.

    André


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Arthur Xie Monday, August 30, 2010 2:16 AM
    Friday, August 27, 2010 9:14 PM
  • Thanks André

    You have been tremendously helpful.

    Francois

    Saturday, August 28, 2010 2:41 PM
  • You're welcome :)

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Sunday, August 29, 2010 3:11 PM
  • hi,

     

    I too have same type of problems.

    I am getting PFN_LIST_CORRUPT 

    PAGE_FAULT_IN_NONPAGED_AREA (50) often once or twice a day.

    I ran Windows Memory Diagnostics all the night, it has no errors.

    Other than BSOD, Firefox, Chrome, Shockwave, Skype are crashes often. (All are programs are latest version)

    Here is my memdump zip http://cid-511cd65cff249436.office.live.com/self.aspx/.Documents/dumps.zip

    Thursday, January 13, 2011 5:24 AM
  • PFN_LIST_CORRUPT (4e)
    Typically caused by drivers passing bad memory descriptor lists (ie: calling
    MmUnlockPages twice with the same list, etc).  If a kernel debugger is
    available get the stack trace.
    Arguments:
    Arg1: 0000000000000099, A PTE or PFN is corrupt
    IMAGE_NAME:  memory_corruption

    FAILURE_BUCKET_ID:  X64_0x4E_99_nt!MiBadShareCount +4c


    Please download memtest86+ [1], burn a new bootable CD (use a CD-RW if possible) from the ISO (download and use ImgBurn [2] to do this or make double click on the ISO in Windows 7), reboot your PC and scan your RAM 4-5hours for errors. If it detects errors, replace the faulty RAM.

    If the memtest tells no error, please download CPU-Z [3], look in the memory and SPD tab and verify that the current RAM Speed and the Timings match to the values that you see in the SPD tab. If your RAM run at CR (Command Rate) 1T, change the value into 2T in the BIOS. This should fix the crashes.

    André

    [1] http://www.memtest.org/download/4.10/memtest86+-4.10.iso.zip
    [2] http://www.imgburn.com/index.php?act=download
    [3] http://www.cpuid.com/softwares/cpu-z.html


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Thursday, January 13, 2011 1:37 PM
  • how does it differ from the memtest included with windows 7 pre-boot?? or DVD??

    using that is the same as the one given for download??

     

    I get similar BSOD like every 3-4 hours of use..doing various stuff.

    i have MSE 2 + Panda Cloud Anti-virus, previously i had AVG Free, in all cases i had this problem.

    its just too frequent now, i am afraid of starting any work or saving files on this pc, please help!

    Monday, February 14, 2011 7:31 AM
  • it is better compared to the tool in Windows.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Monday, February 14, 2011 2:11 PM
  • I had that problem at one time

    seems to be a ram issue, I increased my memory with different ram I had lying around and it seems everything is ok now.

    Thursday, September 20, 2012 5:41 AM