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VMM service crashes frequently RRS feed

  • Question

  • Hi,

    System centre virtual machine manager R2 service on our server is getting crached frequently and loggin an error in event viewer as below.

    Log Name:      System
    Source:        Service Control Manager
    Date:          2/1/2011 6:03:59 PM
    Event ID:      7034
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      testserver.com
    Description:
    The Virtual Machine Manager service terminated unexpectedly.  It has done this 14 time(s).
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
        <EventID Qualifiers="49152">7034</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8080000000000000</Keywords>
        <TimeCreated SystemTime="2011-02-01T12:33:59.116312600Z" />
        <EventRecordID>220371</EventRecordID>
        <Correlation />
        <Execution ProcessID="496" ThreadID="4164" />
        <Channel>System</Channel>
        <Computer>testserver.com</Computer>
        <Security />
      </System>
      <EventData>
        <Data Name="param1">Virtual Machine Manager</Data>
        <Data Name="param2">14</Data>
      </EventData>
    </Event>

    I have installed VMM configuration analyzer and found the below warning on it

    Title: The number of jobs exceeds the recommended number
    Description:

    The number of jobs is greater than the recommended number of 10000. To improve performance on testserver, at the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft System Center Virtual Machine Manager Server\Settings, create a DWORD value named "TaskGC" and set its value to a number less than 90.

    I have done the registry settings bet still the issue exsists.

    Sivaram

     

     

     

    Tuesday, February 1, 2011 12:48 PM

Answers

  • I have solved this issue and now the cluster is working fine.

    I have found that some of the VM's in the cluster are not having any configuration attached to them (they are simply blank). I have deleted them and SCVMM service is stable.

    • Marked as answer by sivaram_801 Friday, February 11, 2011 7:33 AM
    Friday, February 11, 2011 7:33 AM

All replies

  • What is happening that you have a large number of jobs all happening at once?

     


    Brian Ehlert (hopefully you have found this useful) http://ITProctology.blogspot.com
    Tuesday, February 1, 2011 4:05 PM
  • Hi,

    We have recently installed update http://support.microsoft.com/kb/2308590 on the SVCMM. othere that we havent done any thing.

    Sivaram

     

    Tuesday, February 1, 2011 4:26 PM
  • Hi,

     

    Thanks for your reply.

     

    We are seeing the errors with EVENT ID: 19999 and 1. It indicates some VMRefresherBase.InterpretMissingHAVM

     

    Log Name:      VM Manager

    Source:        Virtual Machine Manager

    Date:          2/2/2011 12:11:39 PM

    Event ID:      19999

    Task Category: None

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:      testserver.com

    Description:

    Virtual Machine Manager (vmmservice:2508) has encountered an error and needed to exit the process. Windows generated an error report with the following parameters:

    Event:VMM20

    P1(appName):vmmservice

    P2(appVersion):2.0.4271.0

    P3(assemblyName):Engine.BitBos

    P4(assemblyVer):2.0.4275.0

    P5(methodName):M.V.E.B.VMRefresherBase.InterpretMissingHAVM

    P6(exceptionType):System.NullReferenceException

    P7(callstackHash):6c44

    .

     

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Virtual Machine Manager" />

        <EventID Qualifiers="0">19999</EventID>

        <Level>2</Level>

        <Task>0</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2011-02-02T06:41:39.000000000Z" />

        <EventRecordID>1887281</EventRecordID>

        <Channel>VM Manager</Channel>

        <Computer>testserver.com</Computer>

        <Security />

      </System>

      <EventData>

        <Data>Virtual Machine Manager (vmmservice:2508) has encountered an error and needed to exit the process. Windows generated an error report with the following parameters:

    Event:VMM20

    P1(appName):vmmservice

    P2(appVersion):2.0.4271.0

    P3(assemblyName):Engine.BitBos

    P4(assemblyVer):2.0.4275.0

    P5(methodName):M.V.E.B.VMRefresherBase.InterpretMissingHAVM

    P6(exceptionType):System.NullReferenceException

    P7(callstackHash):6c44

    .

    </Data>

        <Data>2508</Data>

        <Data>VMM20</Data>

        <Data>vmmservice</Data>

        <Data>2.0.4271.0</Data>

        <Data>Engine.BitBos</Data>

        <Data>2.0.4275.0</Data>

        <Data>M.V.E.B.VMRefresherBase.InterpretMissingHAVM</Data>

        <Data>System.NullReferenceException</Data>

        <Data>6c44</Data>

      </EventData>

    </Event>

     

    Log Name:      VM Manager

    Source:        Virtual Machine Manager

    Date:          2/2/2011 12:11:39 PM

    Event ID:      1

    Task Category: None

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:      testserver.com

    Description:

    System.NullReferenceException: Object reference not set to an instance of an object.

       at Microsoft.VirtualManager.Engine.BitBos.VMRefresherBase.InterpretMissingHAVM()

       at Microsoft.VirtualManager.Engine.BitBos.VMRefresherBase.DeclareMissingVM(VMData vmData)

       at Microsoft.VirtualManager.Engine.BitBos.VMRefresherBase.DeclareMissingVMs(List`1 toDeclareMissing)

       at Microsoft.VirtualManager.Engine.BitBos.VMRefresherBase.RunLightRefresher()

       at Microsoft.VirtualManager.Engine.BitBos.VMRefresherBase.UpdateHostandVMs(VMRefresherType refresherType, Guid vmObjectId, VM tempVm)

       at Microsoft.VirtualManager.Engine.BitBos.VmLightRefresher.RefreshData(HostReference hostRef)

       at Microsoft.VirtualManager.Engine.RefreshDriver`1.RefreshThreadFunction(Object obj)-2147467261

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Virtual Machine Manager" />

        <EventID Qualifiers="0">1</EventID>

        <Level>2</Level>

        <Task>0</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2011-02-02T06:41:39.000000000Z" />

        <EventRecordID>1887280</EventRecordID>

        <Channel>VM Manager</Channel>

        <Computer>testserver.com</Computer>

        <Security />

      </System>

      <EventData>

        <Data>System.NullReferenceException: Object reference not set to an instance of an object.

       at Microsoft.VirtualManager.Engine.BitBos.VMRefresherBase.InterpretMissingHAVM()

       at Microsoft.VirtualManager.Engine.BitBos.VMRefresherBase.DeclareMissingVM(VMData vmData)

       at Microsoft.VirtualManager.Engine.BitBos.VMRefresherBase.DeclareMissingVMs(List`1 toDeclareMissing)

       at Microsoft.VirtualManager.Engine.BitBos.VMRefresherBase.RunLightRefresher()

       at Microsoft.VirtualManager.Engine.BitBos.VMRefresherBase.UpdateHostandVMs(VMRefresherType refresherType, Guid vmObjectId, VM tempVm)

       at Microsoft.VirtualManager.Engine.BitBos.VmLightRefresher.RefreshData(HostReference hostRef)

       at Microsoft.VirtualManager.Engine.RefreshDriver`1.RefreshThreadFunction(Object obj)-2147467261</Data>

        <Binary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inary>

      </EventData>

    </Event>

     

    Please help us in this issue.

    Wednesday, February 2, 2011 11:27 AM
  • This is a known issue in R2.Did you convert an HAVM to NonHA recently? This happens if the old resource group is left behind. Is there an empty resource group with name somename(2)?

    To resolve the issue;

    You can either install R2 SP1 OR

    Find the empty resource group, remove original empty resource group and rename the somename(2) to original resourcegroup name

     

    Saturday, February 5, 2011 12:53 AM
  • How to find which VM has gone to nonHA in the cluster.
    Saturday, February 5, 2011 7:16 AM
  • I have installed SCVMM 2008 R2 SP1 RC also and still the error exsits. Please help me on this.
    Saturday, February 5, 2011 10:48 AM
  • Did you install with Retain DB?

    Can you remove the cluster from VMM and add it back?

    Wednesday, February 9, 2011 9:04 PM
  • I have solved this issue and now the cluster is working fine.

    I have found that some of the VM's in the cluster are not having any configuration attached to them (they are simply blank). I have deleted them and SCVMM service is stable.

    • Marked as answer by sivaram_801 Friday, February 11, 2011 7:33 AM
    Friday, February 11, 2011 7:33 AM