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Most Popular Items in Document Library count zero - SharePoint 2013

Answers

  • Hi Taha Zubair,

    Have you installed Office Web Apps?

    Only when the documents are viewed in the Office Web App, they will be recorded for the Most Popular report.

    Best Regards,

    Linda Zhang


    TechNet Community Support
    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Wednesday, August 24, 2016 10:16 AM
    Moderator

All replies

  • Hi

    The Most Popular Items report shows zero  in a SharePoint 2013 document library. Please check blow points:

    1. Ensure that Enable usage data collection is enabled (central Admin ->Monitoring ->Configure Usage and Health data collection).
    2. Ensure all related analytics timer jobs are enabled and running as expected.
    3. Make sure that the search service account is a member of WSS_WPG group. When the shares are provisioned, permission is only granted to the WSS_WPG Windows group.
    4. Reporting feature must be activated at the root site collection. This is found in the site settings page under site collection administration on the option for site collection features.
    5. Ensure that the documents you expect to get counts for actually are indexed and searchable.

    More information and troubleshooting please refer to the similar issue link:

    https://social.msdn.microsoft.com/Forums/en-US/4c070d79-32a3-4bba-893e-42325ccdf9f3/recent-and-ever-are-zero-in-most-popular-items-page?forum=sharepointgeneral


    • Edited by Tina YiMVP Monday, August 22, 2016 12:39 AM
    Monday, August 22, 2016 12:38 AM
  • Hi Taha Zubair,

    Additional information for resolving this issue.

    As the TailTrimming parameter is by default set to 3. This means that the usage analytics reports will be updated for an item when the item has been viewed a minimum three times within the last 24 hours.

    If you want the usage analytics reports to reflect views when documents are viewed only one time within the previous 24 hours, you should set the TailTrimming parameter to 0 (zero). To do this, use the following commands:

    $SSP = Get-SPEnterpriseSearchServiceApplicationProxy
    
    $tenantConfig = $SSP.GetAnalyticsTenantConfiguration([Guid]::Empty)
    
    $event = $tenantConfig.EventTypeDefinitions | where-object { $_.EventTypeId -eq 1 }
    
    $event.TailTrimming = 0
    
    $tenantConfig.Update($SSP)

    For more information about the tailTrimming parameter, please refer:

    https://blogs.technet.microsoft.com/tothesharepoint/2014/01/23/view-and-configure-usage-analytics-reports-in-sharepoint-server-2013/#TailTrimming

    Best regards,

    Linda Zhang


    TechNet Community Support
    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Monday, August 22, 2016 2:52 AM
    Moderator
  • @Tina Y,

    I have rechecked the following:

    • Configure Usage and Health data collection
    • all related analytics timer jobs are enabled and running
    • Reporting feature is activated in Root site
    • Document is searchable as its exists in Root site Documents Library.

    But still the count is zero.

    Furthermore I notice that: "Popularity Trends" & "Popularity and Search Reports" returns the results but the Document library still not return any count.

    @Linda Zhang

    This issue is coming on production server currently I am unable to change "TailTrimming from 3 to 1" but I open the single item in document library  more than three time with three different user.

    And than run the following service manually:

    • Log Collection Schedule (in Usage Health & Reports)
    • Microsoft SharePoint Foundation Usage Data Processing
    • Microsoft SharePoint Foundation Usage Data Import 
    • Search services

    But still the count is zero


    طحہ زبیر احمد Taha Zubair Ahmed http://www.tahazubair.blogspot.com

    Monday, August 22, 2016 8:07 AM
  • Hi Taha Zubair,

    Have you installed Office Web Apps?

    Only when the documents are viewed in the Office Web App, they will be recorded for the Most Popular report.

    Best Regards,

    Linda Zhang


    TechNet Community Support
    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Wednesday, August 24, 2016 10:16 AM
    Moderator
  • Can you explain:

    Only when the documents are viewed in the Office Web App, they will be recorded for the Most Popular report.

    So, only if the user views in the browser?  I am troubleshooting 2013 On Premise instance where we have a library full of docm files that managers have been using, but the count is 0 for both recent and Ever.  So, if user opens in Word or downloads (maybe even opens view Explorer) the count is not increased?  The TailTrimming is for online only?  or also on Premise?

    Tuesday, July 10, 2018 7:17 PM