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The computer has rebooted from a bugcheck

    Question

  • Hello ,

    We have couple of windows 2008R2 service pack 1 virtual machines all the vm's rebooted automatically . After checking event logs we are showing below event error 

    The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000050 (0xfffffa8006688000, 0x0000000000000001, 0xfffff88004ea05d5, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 042217-5062-01.

    Please help to suggest solution to resolve this issue.

    After installing Windbg below output of minidump file.

    Microsoft (R) Windows Debugger Version 10.0.15063.137 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Users\Administrator\Desktop\memory_dump\042217-6171-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: srv*
    Executable search path is:
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Product: Server, suite: TerminalServer SingleUserTS
    Built by: 7601.23572.amd64fre.win7sp1_ldr.161011-0600
    Machine Name:
    Kernel base = 0xfffff800`0141a000 PsLoadedModuleList = 0xfffff800`0165c730
    Debug session time: Sat Apr 22 15:36:10.948 2017 (UTC + 5:30)
    System Uptime: 2 days 11:06:56.620
    Loading Kernel Symbols
    .

    Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
    Run !sym noisy before .reload to track down problems loading symbols.

    ..............................................................
    ................................................................

    Loading User Symbols
    Loading unloaded module list
    ........
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 50, {fffffa8006077000, 1, fffff8800426b5d5, 0}


    Could not read faulting driver name
    Probably caused by : srv.sys ( srv!SrvOs2FeaToNt+45 )

    Followup:     MachineOwner
    ---------

    Tuesday, April 25, 2017 4:25 AM

All replies

  • Hi Sir,

    Please check the SMB security update :

    https://technet.microsoft.com/en-us/library/security/ms17-010.aspx

     

    Also check the following thread mentioned same error message :

    https://social.technet.microsoft.com/Forums/windowsserver/en-US/c0779e02-b7b5-4ace-bdab-4b066cc7f85a/2008r2-server-bsod-pagefaultinnonpagedarea-50-srvsys-srvsrvos2featont45-?forum=winservergen

    Best Regards,

    Elton


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    Friday, April 28, 2017 2:59 AM
    Moderator
  • Hello Sir,

    Thanks,

    Our OS version windows2008R2 sp1 so we need to install only security update KB 4012215 ? please suggest if any other update required to resolve this issue

    Friday, April 28, 2017 5:04 AM