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SFB Mobile the recipient isn't in service, please check the number RRS feed

  • Question

  • Any advise when redirect have error above?

    The number can dial out normal before.

    Thanks.

    Saturday, December 9, 2017 2:09 PM

Answers

  • There must have been be a change in your account, policy, your voice gateway etc.

    To narrow down the root cause of the issue, you may use the Snooper to check the SFB log files which is downloadable at 

    https://www.microsoft.com/en-us/download/details.aspx?id=47263 , and paste your logs here. 

    • Marked as answer by JohnHK215 Wednesday, December 13, 2017 7:40 AM
    Saturday, December 9, 2017 2:28 PM
  • Hi Mick,

    Thanks for your response.

    Yes, for Lync enterprise voice, the number needs to be E.164, as you said, when the number is not in E.164 format, the call will be failed.

    So we suggest you check the dial plan, a document for your reference
    http://ucken.blogspot.sg/2011/01/enterprise-voice-best-practices-in-lync.html

    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.


    Regards,

    Alice Wang


    Please remember to mark the replies as answers if they helped.
    If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    • Marked as answer by JohnHK215 Wednesday, December 13, 2017 7:40 AM
    Monday, December 11, 2017 8:04 AM

All replies

  • There must have been be a change in your account, policy, your voice gateway etc.

    To narrow down the root cause of the issue, you may use the Snooper to check the SFB log files which is downloadable at 

    https://www.microsoft.com/en-us/download/details.aspx?id=47263 , and paste your logs here. 

    • Marked as answer by JohnHK215 Wednesday, December 13, 2017 7:40 AM
    Saturday, December 9, 2017 2:28 PM
  • why there are a lot of call end and then start this happen in one call??

    Sunday, December 10, 2017 7:16 AM
  • Hi Mick,

    Based on your description, it looks like that you can’t dial the PSTN number with your mobile phone, right?

    Did the issue only appear on the specific user?

    Is that an external call or an internal call?

    For this issue, please try to use another mobile phone test if the issue persists.

    Please check the logs, please note hide your privacy information.

    Also, you can try to reinstall the SFB mobile client with latest update, then test again.

    Based on my research, for the error message “the recipient isn't in service, please check the number”, it’s usually caused by the misconfiguration with the PSTN Gateway or wrong voice policy, so we suggest you double check these configuration.


    Regards,

    Alice Wang


    Please remember to mark the replies as answers if they helped.
    If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Monday, December 11, 2017 4:45 AM
  • Hi Mick,

    Thanks for your response.

    Yes, for Lync enterprise voice, the number needs to be E.164, as you said, when the number is not in E.164 format, the call will be failed.

    So we suggest you check the dial plan, a document for your reference
    http://ucken.blogspot.sg/2011/01/enterprise-voice-best-practices-in-lync.html

    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.


    Regards,

    Alice Wang


    Please remember to mark the replies as answers if they helped.
    If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    • Marked as answer by JohnHK215 Wednesday, December 13, 2017 7:40 AM
    Monday, December 11, 2017 8:04 AM
  • Hi Alice,

    It is mobile apps sometime can't change to e.164,  sfb desktop client is all good.

    Does mobile apps have any special dial plan need to match?

    Thanks.

    Monday, December 11, 2017 8:42 AM