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Bad_pool_caller RRS feed

  • Question

  • Every time i am finished playing battle field 4 i get the blue screen called BAD_POOL_CALLER. I updated my graphics card, and windows.
    Thursday, November 28, 2013 9:27 PM

Answers

  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  

    WE NEED AT LEAST TWO DMP FILES TO SPOT TRENDS AND CONFIRM THE DIAGNOSIS.

    If you are overclocking (pushing the components beyond their design) you should revert to default at least until the crashing is solved. If you dont know what it is you probably are not overclocking.

    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  

    *

    The procedure:
    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy (compress them)

    *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.

     

    Link for how to  upload below.
    *
    To ensure minidumps are enabled:
    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.
    *
    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    System specs are extremely useful so please include whatever you know.

    Blue Screen View & Who Crashed are often wrong and should only be used in an emergency...

    You can read more about BSODS here
    You can learn how to test your memory here
    Asking an effective question to get help fast here
    Basic troubleshooting tips can be found here
    Driver verifier-Tracking down a mis behaving driver  here
    Links to out other wiki's can be found here.


    Co-Authored by  JMH3143

    Wanikiya and Dyami--Team Zigzag

    • Proposed as answer by kelvin_hsu Friday, November 29, 2013 1:53 AM
    • Marked as answer by ZigZag3143x Tuesday, December 3, 2013 7:29 AM
    Thursday, November 28, 2013 10:17 PM
  • Hi,

    Regarding BOSD issue, as ZigZag3143x said, please upload the dump file so that we can help you analyze them.

    Meanwhile, I suggest you try the clean boot mode to test it.

    http://support.microsoft.com/kb/929135

    If the issue doesn’t appear, you can determine which one can be the cause by using dichotomy in Task Manager. Checking on half of Non-Microsoft service and restart, determining which half of the services cause the issue and repeating to check half of the problematic half services.

    Regards,


    Kelvin hsu
    TechNet Community Support

    • Proposed as answer by ZigZag3143x Monday, December 2, 2013 1:45 AM
    • Marked as answer by ZigZag3143x Tuesday, December 3, 2013 7:29 AM
    Monday, December 2, 2013 1:22 AM

All replies

  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  

    WE NEED AT LEAST TWO DMP FILES TO SPOT TRENDS AND CONFIRM THE DIAGNOSIS.

    If you are overclocking (pushing the components beyond their design) you should revert to default at least until the crashing is solved. If you dont know what it is you probably are not overclocking.

    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  

    *

    The procedure:
    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy (compress them)

    *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.

     

    Link for how to  upload below.
    *
    To ensure minidumps are enabled:
    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.
    *
    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    System specs are extremely useful so please include whatever you know.

    Blue Screen View & Who Crashed are often wrong and should only be used in an emergency...

    You can read more about BSODS here
    You can learn how to test your memory here
    Asking an effective question to get help fast here
    Basic troubleshooting tips can be found here
    Driver verifier-Tracking down a mis behaving driver  here
    Links to out other wiki's can be found here.


    Co-Authored by  JMH3143

    Wanikiya and Dyami--Team Zigzag

    • Proposed as answer by kelvin_hsu Friday, November 29, 2013 1:53 AM
    • Marked as answer by ZigZag3143x Tuesday, December 3, 2013 7:29 AM
    Thursday, November 28, 2013 10:17 PM
  • Hi,

    Regarding BOSD issue, as ZigZag3143x said, please upload the dump file so that we can help you analyze them.

    Meanwhile, I suggest you try the clean boot mode to test it.

    http://support.microsoft.com/kb/929135

    If the issue doesn’t appear, you can determine which one can be the cause by using dichotomy in Task Manager. Checking on half of Non-Microsoft service and restart, determining which half of the services cause the issue and repeating to check half of the problematic half services.

    Regards,


    Kelvin hsu
    TechNet Community Support

    • Proposed as answer by ZigZag3143x Monday, December 2, 2013 1:45 AM
    • Marked as answer by ZigZag3143x Tuesday, December 3, 2013 7:29 AM
    Monday, December 2, 2013 1:22 AM