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Uninstall/Reinstall Internet Explorer 9 RRS feed

  • Question

  • I am on Vista.   I have recently had a problem with Internet Explorer 9 and I am getting  the message "internet explorer has stopped working" .  I tried uninstalling my version of IE9 and then reinstalling by going to the Microsoft site and downloading IE9.  When I get to the end of the reinstall I get a message that a later version of IE9 is still on my machine and it won't finish the install.  The message says it is installing version 9.0.8112.16421 but I have version 9.0.8112.16448 still on my machine.  1) why am I not getting the install for .16448 when I go to Microsoft download site  and 2) how can I really clean out any old version of IE9 and load new?  
    Friday, June 26, 2015 5:30 PM

Answers

  • tried uninstalling my version of IE9 

    It may be possible to uninstall IE9 but probably not the way that you tried.  E.g. I suspect what you probably did was uncheck Internet Explorer in Windows Features.  All that does is hides iexplore.exe and its shortcuts.  All the other browser related functionality stays unchanged.  If you really want to uninstall IE9 you must find the update which brought that level of browsing functionality to your OS and uninstall that.

    BTW doing that might end up with your problem symptom in the version of IE you had when you installed IE9, probably with a whole lot of maintenance required to update that first.  So, a better procedure could be to try to diagnose your symptom or at least try to bypass it with current maintenance first.  Then you might avoid a whole lot of unnecessary updating and possibly even more problems doing things that way.

     

    Good luck



    Robert Aldwinckle
    ---

    Saturday, June 27, 2015 3:28 PM
    Answerer
  • Did you uninstall Windows Internet Explorer 9 via Installed Updates or did you disable access to (turn off) Internet Explorer via Turn Windows features on or off?

    Is KB3058515, KB3033890, KB3059317, KB3057839 and/or KB3063858 listed in Installed Updates (not Update History)?

    Is Adobe Flash Player v18.0.0.194 (or higher) installed? TEST HERE USING INTERNET EXPLORER ONLY! => http://www.adobe.com/software/flash/about/

    Is Firefox, Chrome or any other alternate browser installed?

    ==================================================

    You will find Consumer-specific support for IE9 in this forum => http://answers.microsoft.com/en-us/ie/forum/ie9-windows_vista


    ~Robear Dyer (PA Bear) MS MVP-Windows Client since 2002 Disclaimer: MS MVPs neither represent nor work for Microsoft


    Saturday, June 27, 2015 9:38 PM
  • Hi,

    I recommend you try suggestions here to remove IE 9 completely.

    What to do if you can’t uninstall Internet Explorer 9
    https://support.microsoft.com/en-us/kb/2579295

    Then try to install it again.

    How do I install or uninstall Internet Explorer 9?
    http://windows.microsoft.com/en-us/windows7/how-do-i-install-or-uninstall-internet-explorer-9


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Monday, June 29, 2015 6:43 AM

All replies

  • tried uninstalling my version of IE9 

    It may be possible to uninstall IE9 but probably not the way that you tried.  E.g. I suspect what you probably did was uncheck Internet Explorer in Windows Features.  All that does is hides iexplore.exe and its shortcuts.  All the other browser related functionality stays unchanged.  If you really want to uninstall IE9 you must find the update which brought that level of browsing functionality to your OS and uninstall that.

    BTW doing that might end up with your problem symptom in the version of IE you had when you installed IE9, probably with a whole lot of maintenance required to update that first.  So, a better procedure could be to try to diagnose your symptom or at least try to bypass it with current maintenance first.  Then you might avoid a whole lot of unnecessary updating and possibly even more problems doing things that way.

     

    Good luck



    Robert Aldwinckle
    ---

    Saturday, June 27, 2015 3:28 PM
    Answerer
  • Did you uninstall Windows Internet Explorer 9 via Installed Updates or did you disable access to (turn off) Internet Explorer via Turn Windows features on or off?

    Is KB3058515, KB3033890, KB3059317, KB3057839 and/or KB3063858 listed in Installed Updates (not Update History)?

    Is Adobe Flash Player v18.0.0.194 (or higher) installed? TEST HERE USING INTERNET EXPLORER ONLY! => http://www.adobe.com/software/flash/about/

    Is Firefox, Chrome or any other alternate browser installed?

    ==================================================

    You will find Consumer-specific support for IE9 in this forum => http://answers.microsoft.com/en-us/ie/forum/ie9-windows_vista


    ~Robear Dyer (PA Bear) MS MVP-Windows Client since 2002 Disclaimer: MS MVPs neither represent nor work for Microsoft


    Saturday, June 27, 2015 9:38 PM
  • Hi,

    I recommend you try suggestions here to remove IE 9 completely.

    What to do if you can’t uninstall Internet Explorer 9
    https://support.microsoft.com/en-us/kb/2579295

    Then try to install it again.

    How do I install or uninstall Internet Explorer 9?
    http://windows.microsoft.com/en-us/windows7/how-do-i-install-or-uninstall-internet-explorer-9


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Monday, June 29, 2015 6:43 AM