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my DVD-CD-ROM drive wont load. RRS feed

  • Question

  • I have windows vista home premium running on a gateway laptop still new and at first everything was fine but then one day the cd drive wouldnt load and I got this error Windows cannot initialize the device driver for this hardware. (Code 37) Is there any fix for this. Thanks
    Saturday, March 8, 2008 1:10 AM

Answers

  •  

    Hi,

     

    Before going further, please help confirm the following several points:

     

    1.    Can the CD/DVD drive ever work properly on Windows Vista?

    2.    When did the issue begin to occur? Have any changes been made on the computer recently, such as an installation or upgrade?

    3.    What’s the brand and model of the CD/DVD drive? Is it compatible with Windows Vista?

     

    I suggest trying the following steps to troubleshoot the issue:

     

    Method 1 If you have any third-party CD/DVD-burning software such as Naro or Roxio installed, please temporarily remove them from "Control Panel"-> "Programs and Features".

     

    Method 2 Delete Filter Drivers

    ======================

    1. Click Start, type regedit and press ENTER.

    2. Navigate to the following key:

     

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

     

    3. Right click the {4D36E965-E325-11CE-BFC1-08002BE10318} entry, choose "Export", select Desktop in the Save in box and type backup in File Name. Click Save.

     

    Please Note: The backup file is on the Desktop and named backup.reg. We can simply restore the registry by double-clicking the backup.reg file.

     

    4. Highlight this key ({4D36E965-E325-11CE-BFC1-08002BE10318}), on the right pane, and then check if Upperfilters and Lowerfilters value are present. If so, please right click on the values and select "Delete" to remove them.

    5. Restart the computer

     

    Method 3 Reinstall the removable CD/DVD drive

    ======================

    1.    Click Start, type devmgmt.msc and press Enter.

    2.    Expand DVD/CD-ROM drives or Universal Serial Bus controller.

    3.    Right-click the CD/DVD drive and click Uninstall.

    4.    Restart the computer.

     

    Hope it helps.

     

    Tim Quan - MSFT

    Monday, March 10, 2008 6:45 AM
    Moderator

All replies

  •  

    Hi,

     

    Before going further, please help confirm the following several points:

     

    1.    Can the CD/DVD drive ever work properly on Windows Vista?

    2.    When did the issue begin to occur? Have any changes been made on the computer recently, such as an installation or upgrade?

    3.    What’s the brand and model of the CD/DVD drive? Is it compatible with Windows Vista?

     

    I suggest trying the following steps to troubleshoot the issue:

     

    Method 1 If you have any third-party CD/DVD-burning software such as Naro or Roxio installed, please temporarily remove them from "Control Panel"-> "Programs and Features".

     

    Method 2 Delete Filter Drivers

    ======================

    1. Click Start, type regedit and press ENTER.

    2. Navigate to the following key:

     

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

     

    3. Right click the {4D36E965-E325-11CE-BFC1-08002BE10318} entry, choose "Export", select Desktop in the Save in box and type backup in File Name. Click Save.

     

    Please Note: The backup file is on the Desktop and named backup.reg. We can simply restore the registry by double-clicking the backup.reg file.

     

    4. Highlight this key ({4D36E965-E325-11CE-BFC1-08002BE10318}), on the right pane, and then check if Upperfilters and Lowerfilters value are present. If so, please right click on the values and select "Delete" to remove them.

    5. Restart the computer

     

    Method 3 Reinstall the removable CD/DVD drive

    ======================

    1.    Click Start, type devmgmt.msc and press Enter.

    2.    Expand DVD/CD-ROM drives or Universal Serial Bus controller.

    3.    Right-click the CD/DVD drive and click Uninstall.

    4.    Restart the computer.

     

    Hope it helps.

     

    Tim Quan - MSFT

    Monday, March 10, 2008 6:45 AM
    Moderator
  • Thanks for your help the second method worked for me. Thanks.
    Tuesday, March 11, 2008 1:11 AM
  • Will the computer reinstall the driver when you turn the computer back on?

     

    Wednesday, April 9, 2008 11:26 PM
  • umm... i have the same problem but im on windows 7. 
    Monday, October 17, 2011 7:53 PM