Hi,
I'm fairly new to SharePoint, but from my understanding in SharePoint 2007 there was a helpdesk template that could be used by IT Departments to deal with their service requests etc, is there such a template in 2010?
I couldnt find one in the beta version of SharePoint 2010 and I'm yet to install the RTM version, but if anyone knows if Microsoft dropped it for 2010, it would be a great help.
Terry