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Hotfix not applicable RRS feed

  • Question

  • Hi all

    I put a request through for hotfix kb2661001 but when I try to apply it to my test server (Windows Server 2008 R2 SP1) I receive the "Update is not applicable to your computer" error. I have double-checked we do not already have it installed. Any possible cause for this?

    Thanks

    Chris Thackwray

    Systems Administrator

    Amana Living Inc.

    Friday, April 4, 2014 4:49 AM

Answers

  • Thanks Daniel, we do have kb 2775511. I have found another hotfix that refers to the same issue, kb2661332. I am getting the same issue with that one (ie. update not applicable). Was this also included in a rollup I am not finding with my Google skills?

    Kind regards

    Chris

    
    • Marked as answer by Daniel JiSun Wednesday, April 16, 2014 7:00 AM
    Thursday, April 10, 2014 5:20 AM

All replies

  • Hi,

    Have you read the article? KB 2661001 applied to only those suffering the problem described in it. Notice the prerequisites you must have Remote Desktop Service Role installed. In addition, make sure you have downloaded the correct file.

    Hope this helps.

    Monday, April 7, 2014 8:50 AM
  • Thanks Daniel

    We have suffered from this problem on a few of our live Citrix servers. Our standard process is to install any hotfixes on our test server first, but we have not witnessed this error on our test server as yet (naturally its usage is lower so this may be a factor).

    We do have the Remote Desktop Service role installed.

    The hotfix I was sent by MS was http://hotfixv4.microsoft.com/Windows%207/Windows%20Server2009%20R2%20SP1/sp2/Fix392095/7600/free/443160_intl_x64_zip.exe

    Kind regards

    Chris Thackwray

    
    
    
    
    Tuesday, April 8, 2014 2:21 AM
  • Hi,

    I did noticed that you have already checked if this KB is installed.

    But based on my research, I found that KB 2661001 is included in a hotfix rollup kb 2775511. I wonder if you have kb 2775511 installed but didn’t realize KB 2661001 have already installed.

    Hope this helps.

    Wednesday, April 9, 2014 8:50 AM
  • Thanks Daniel, we do have kb 2775511. I have found another hotfix that refers to the same issue, kb2661332. I am getting the same issue with that one (ie. update not applicable). Was this also included in a rollup I am not finding with my Google skills?

    Kind regards

    Chris

    
    • Marked as answer by Daniel JiSun Wednesday, April 16, 2014 7:00 AM
    Thursday, April 10, 2014 5:20 AM
  • Hello Chris,

    I want to confirm if the issue has been resolved. If you have any further questions please feel free to let us know.

    Thank you.

    Monday, April 14, 2014 5:15 AM
  • I have found another hotfix that refers to the same issue, kb2661332. I am getting the same issue with that one (ie. update not applicable). Was this also included in a rollup I am not finding with my Google skills?

    KB2661332 only applies to system with the Remote Desktop Services role installed.

    Is that role installed on this server?


    Lawrence Garvin, M.S., MCSA, MCITP:EA, MCDBA
    SolarWinds Head Geek
    Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2014)
    My MVP Profile: http://mvp.microsoft.com/en-us/mvp/Lawrence%20R%20Garvin-32101
    http://www.solarwinds.com/gotmicrosoft
    The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds.

    Tuesday, April 15, 2014 12:03 AM
  • Hi Lawrence

    Yes, Remote Desktop Services role is installed.

    Regards

    Chris Thackwray

    Thursday, April 17, 2014 2:02 AM
  • Yes, Remote Desktop Services role is installed.

    Yeah.. sorry about that. I caught that fact on my third re-read of the thread. ;)

    To catch up on one point of interest I've been trying to track back down for the past few days.. there are three REQUIRED post-KB2775511 hotfixes that you'll want to install ASAP, which may or may not have any relevance on the issue in this thread:

    • KB2732673 fixes a regression issue in RDBSS.SYS
    • KB2728738 fixes a regression issue in PROFSVC.DLL
    • KB2878378 fixes a regression issue in ADVAPI32.DLL (be sure you use the 11/11/13 revision of this hotfix)

    While KB2661001 is included in the rollup (and is listed in that KB article), KB2661332 is not listed, thus I must assume that it's not contained in the rollup. It's possible that KB2661332 is superseded by KB2661001 (which would be consistent with it's inclusion in the rollup).

    To get a clue on that requires that we dig into the update itself and observe what's actually being patched.

    KB2661001 replaces two files: RPCSS.DLL and WIN32K.SYS with versions dated Jan 16, 2012.

    KB2661332 replaces only one file: WIN32K.SYS with a version dated Feb 10, 2012

    So, there's no supercession relationship... but wait, there's more, we're not yet done with this analysis! :-)

    Consider, also, that there may have been other update(s), released after February, 2012, that also updated WIN32K.SYS. The relevant question is what version of WIN32K.SYS is actually installed on that WS2008R2 server?

    On my Windows 7 x64 system I have a version of WIN32K.SYS dated February, 2014, which suggests that a very recent update may have actually superseded the hotfix identified as KB2661332. With a newer WIN32K.SYS on the system, then it would be absolutely correct that a hotfix containing a Feb 2012 version of that file would actualy be NOT APPLICABLE to that system.

    FWIW, I have a WS2008R2 system, not recently patched, that has an April 2013 version of that file. If one wanted to engage in a thoroughly pedantic investigation, one could research the February and March updates and find the actual update that provided the most recent WIN32K.SYS.

    And.. if one were to dig into that list of updates looking for this file, one would find that WIN32K.SYS (Feb 2014) is replaced in KB2930275 (MS14-015) Security Update for Windows Server 2008 R2 x64 Edition -- which I'd be pretty confident in guessing has already been installed to your systems. :-)


    Lawrence Garvin, M.S., MCSA, MCITP:EA, MCDBA
    SolarWinds Head Geek
    Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2014)
    My MVP Profile: http://mvp.microsoft.com/en-us/mvp/Lawrence%20R%20Garvin-32101
    http://www.solarwinds.com/gotmicrosoft
    The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds.



    Thursday, April 17, 2014 9:53 PM
  • Hi Lawrence

    Many thanks :-)

    It looks like another update included in hotfix rollup 2775511 included an updated win32k.sys - specifically 2726399 - dated 19 July 2012. I can only assume that this incorporated the fixes for the remote desktop services bugs addressed in the Jan & Feb 12 versions of the file.

    This being the case, we might have to pay for some support on this issue, as we are still getting "remote desktop services are currently busy" errors now and then, preventing our staff from logging on.

    Thanks again

    Chris Thackwray

    Monday, April 28, 2014 6:17 AM
  • Hi, you can install this hotfix (KB2661332) only where you have installed the Session Broker service and not on the terminal server.

    have a nice day.


    Best Regards, gavraham

    Sunday, September 28, 2014 10:45 PM
  • I can tell you how we got around this issue

    I attempted to apply KB2661332 and received the "This hotfix is not compatible with your system" lie of the devil from the servers.

    We found that the hotfix simply applies a registry fix

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Citrix\wfshell\TWI

    Create new REG_DWORD

    LogoffCheckerStartupDelayInSeconds
    600 seconds

    Applied this to one of the servers and restarted. BOOM. We could now run every app on that server with no error
    I replicated this on the other server in the cluster and BOOM. Same result

    This has completely resolved our issue.

    Tuesday, January 31, 2017 2:08 AM