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Why Does IE 11 Setup Reference A Certificate From Facebook? RRS feed

  • Question

  • Windows 7 Ultimate x64

    I installed IE 11 from Windows Update.  The machine had IE 8 before.

    When I opened IE 11 for the first time I got the screen that asks if you want to use the defaults.  I left that checked and went to the next page where I got:

    I clicked on View Certificate and got:

    The machine had just been booted. 

    I also noticed that the TrustedInstaller.exe was using a lot of CPU time.

    Any idea why IE 11 Setup is using a Facebook certificate?


    http://www.saberman.com

    Wednesday, January 20, 2016 8:40 PM

All replies

  • Hi saberman,

    It seems that this certification is just for one site, what's your default home page? Have you installed any Facebook related add-on?

    Have you made a clean boot? If not, we may perform clean boot and check the issue.

    Disabling all add-ons of Internet Explorer may be a good idea,  please try it.

    I noticed that the TrustedInstaller.exe used a lot of CPU time, I want to confirm how much CPU time did it used.

    Best Regards,

    Tao


    Friday, January 22, 2016 6:55 AM
    Moderator
  • >Based on your description, would you please tell me more about the error messages via a screenshot?
    My post included a screen shot of the error message.

    >Have you made a clean boot? If not, we may perform clean boot and check the issue.
    I started the machine and installed IE 11.  I then ran Windows Update and rebooted.

    >I noticed that the TrustedInstaller.exe used a lot of CPU time, I want to confirm how much CPU time did it used.
    Around 40% at peak.  Unless it writes to one of the environment logs I have no way of retrospectively find out how much CPU time it used in total.

    I never got that message using IE 8.  I upgraded to IE 11 and got the message.  IE 11 did not transfer my settings (i.e. home page, search engines, etc.) from IE 8.  So the question is why is IE 11 attempting to load something from Facebook?


    http://www.saberman.com

    Friday, January 22, 2016 7:33 AM
  • Hi saberman,

    It seems that some add-ons may cause the problem, Please open manage add-ons window to check if there is any add-on for Facebook was installed.

    In addition, as a workaround, we may try to disable the “Check for publisher’s certificate revocation” and “Warn about certificate address mismatch*” entries to check it.

    Open Internet Explorer 11, navigate to Tools>Internet Options>Advanced Tab

    Then in the “Settings” section, scroll down and look for “Check for publisher’s certificate revocation” and “Warn about certificate address mismatch*” entries which is under “Security” options.

    Uncheck it and click “Apply” followed by “OK”.

    Best Regards,

    Tao





    Monday, January 25, 2016 9:22 AM
    Moderator
  • There are only two add-ons enabled:

    >Then in the “Settings” section, scroll down and look for “Check for publisher’s certificate revocation” and “Warn >about certificate address mismatch*” entries which is under “Security”  options.

    >Uncheck it and click “Apply” followed by “OK”.

    That would only hide the problem not cure it.

    BTW, I no longer get the errors so I assume that it is a bug in IE 11's first time setup.  IE 11's first time setup must be referencing a Facebook server with a bad certificate.

    P.S. I don't use Facebook and do not believe I have ever gone to a Facebook server on this machine while using IE 8.


    http://www.saberman.com

    Monday, January 25, 2016 3:08 PM
  • Hi saberman,

    After my research, it may be caused by DNS hijack. Please refer to this link:

    http://superuser.com/questions/796313/ie-dns-lookup-hijacked-by-baidu

    Best Regards,

    Tao

    Wednesday, January 27, 2016 12:23 PM
    Moderator
  • When I tried to get to this thread by clicking on the link in an email that said "A reply from Tony_Tao
    has been marked as a proposed answer in the forums thread you have subscribed
    to. If it answers your question, mark it as the answer!"  at:
    Why
    Does IE 11 Setup Reference A Certificate From Facebook?

    I got a page that poped up a message from IE that said:

    None of the buttons were clickable.

    Is someone hijacking Microsoft web sites?

    Yes, I have already checked for DNS hijacking -- nothing found!


    http://www.saberman.com

    Thursday, February 4, 2016 8:57 AM