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Windows 7 Pro hangs during startup, will only run normally in safe mode RRS feed

  • Question

  • This is a recent development on my system and so far I've been unable to successfully resolve it.

    What happens is that if I attempt to start windows normally, I am able to login and my desktop begins to load. Anywhere from 30 seconds to a couple minutes later, windows hangs and becomes completely unresponsive. I can still move the mouse on the screen, but clicking does nothing and the keyboard is unresponsive. The only hard drive activity is a single blip that happens about twice a second. Any programs I am able to load in that time period become unresponsive as well. I am able to boot into safe mode and there are no issues at all.

    So far I have done the following things to try and resolve the issue:

    I have run a full chkdsk with the /f parameter, no errors were found and no changes were made.

    I have run a memtest on all both sticks of RAM with no errors.

    I have run the startup repair utility on my Win7 DVD but no errors were found.

    I rolled the system back to a restore point prior to this issue.

    I did a clean boot according to the kb article.

    After trying all those the system still hangs once the desktop loads after logging in. About the only thing I can think of that's left to do is to format and reinstall Windows which I would very much prefer to avoid. Any other ideas?


    Monday, April 1, 2013 11:04 PM

Answers

  • FooSchnickens

    Can you boot into safe mode (F8), or debugging mode?  Boot from the DVD?

    Are you dual booting?  System specs?

    If you are able to boot in any manner can we get your event viewer logs

    Please provide us with your Event Viewer administrative logs by following these steps:


    Click Start Menu
    Type eventvwr into Search programs and files (do not hit enter)
    Right click eventvwr.exe and click Run as administrator
    Expand Custom Views
    Click Administrative Events
    Right click Administrative Events
    Save all Events in Custom View As...
    Save them in a folder where you will remember which folder and save as Errors.evtx
    Go to where you saved Errors.evtx
    Right click Errors.evtx -> send to -> compressed (zipped) folder
    Upload the .zip file here (if you can) to skydrive or a file sharing service


    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com email Admin@zigzag3143.com


    • Edited by ZigZag3143x Tuesday, April 2, 2013 1:00 AM
    • Marked as answer by Nicholas Li Wednesday, April 17, 2013 3:43 AM
    Tuesday, April 2, 2013 12:59 AM

  • In addition, please unplug all the unnecessary devices and see if it works.

    Thanks.


    Nicholas Li
    TechNet Community Support

    • Marked as answer by Nicholas Li Wednesday, April 17, 2013 3:43 AM
    Friday, April 5, 2013 3:06 AM

All replies

  • FooSchnickens

    Can you boot into safe mode (F8), or debugging mode?  Boot from the DVD?

    Are you dual booting?  System specs?

    If you are able to boot in any manner can we get your event viewer logs

    Please provide us with your Event Viewer administrative logs by following these steps:


    Click Start Menu
    Type eventvwr into Search programs and files (do not hit enter)
    Right click eventvwr.exe and click Run as administrator
    Expand Custom Views
    Click Administrative Events
    Right click Administrative Events
    Save all Events in Custom View As...
    Save them in a folder where you will remember which folder and save as Errors.evtx
    Go to where you saved Errors.evtx
    Right click Errors.evtx -> send to -> compressed (zipped) folder
    Upload the .zip file here (if you can) to skydrive or a file sharing service


    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com email Admin@zigzag3143.com


    • Edited by ZigZag3143x Tuesday, April 2, 2013 1:00 AM
    • Marked as answer by Nicholas Li Wednesday, April 17, 2013 3:43 AM
    Tuesday, April 2, 2013 12:59 AM

  • In addition, please unplug all the unnecessary devices and see if it works.

    Thanks.


    Nicholas Li
    TechNet Community Support

    • Marked as answer by Nicholas Li Wednesday, April 17, 2013 3:43 AM
    Friday, April 5, 2013 3:06 AM